Public Storage

1699 Mile Hill Dr, Port Orchard, WA 98366, USA

Address:	1699 Mile Hill Dr, Port Orchard, WA 98366, USA
Phone:	+1 360-602-2450
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 14

Reviews 13

Jasmine PT

Ive had my storage unit for about a year and a half. I went to my unit today and all of my belongings, except three items were stolen. The customer service at this location is good. But, as far as trusting the location to protect my belongings, even when they were locked and there were no signs of forced entry...I cannot trust this location to protect my items and the vicinity. They only have cameras for the enter and exit gate, but none at the actual unit. Thank goodness I had insurance, which is the insurance Public Storage offers, but its the fact of wondering how could someone access my unit and Im the only one with the key to the lock? So, I plan to move to a different storage company. Thank you Public Storage for your service for the time I was a customer. Unfortunately, because of the theft incident I will have to relocate my storage needs/services elsewhere.

Brittney Manchester

I highly recommend Mile Hill Public Storage. My Fiance and I have been renting with them for over a year. I feel very comfortable that my things are well watched and protected. I have had two units in the last year, due to the fact that we moved and had more room for more of our belongings in our home. Both units were well maintained and had plenty of room for our things. Another reason I really enjoy this Public Storage is the customer service. A wonderful women named Saundra is the office manager. She is one of the two reasons I actually enjoy paying my bill there. The second one being the low price. :) She is very personable and kind and always so helpful. Public Storage on Mile Hill is the way to go!

Todd Schapler

Military and Veteran friendly. Great facility, clean and well-maintained with super security. Manager Josh was very friendly and helpful during the leasing process. I rented a 10x10 unit on one day and my situation changed the next day so I no longer needed the unit and notified Josh. Although Public Storage has a no refund policy clearly outlined in the lease contract, Josh was able to work with his district manager to give me a full refund. As a disabled veteran, I really appreciated Joshs effort and follow-through in getting me the refund. I highly recommend this facility and would have no hesitation in renting from Public Storage in the future.

DEBRA PAYNE

I requested a storage unit on line. Josh called me within the hour to let me know a unit was coming available. He kept contact with me until the unit was ready to rent. He explained the rent, the keys, the hours of service, and all the requirements of Public Storage. He was extremely informative and his customer service was refreshingly polite and kind. It was a pleasure working with him. Since our initial contact, I had trouble with my storage unit key. Josh made provisions for me to get another key thus relieving me of wrestling with my key each time I accessed my unit. Josh is an exceptional employee and a great Representative for Public Storage.

Terrence Auclair

I have had my unit with the Mile Hill location for over a year. The units are always clean, accessible and, the Customer Service is by far the best for any Public Storage I have rented from. I decided to get an additional unit so I could sort and organize my current one. Samantha went the extra mile to keep me abreast of what was available. She found one for me that was close to my current unit which will definitely make the moving around of things easier. Every time I am there she is friendly, courteous, and professional. I would recommend this facility to anyone who is looking. :-) :-)

stephanie fox

Would like to take a moment to share how pleased I am with the exceptional customer service that this Public Storage has provided me with over the past year. As a low income family we are constantly struggling and living to from paycheck to paycheck, Public Storage is always willing to work with us and provide us with friendly reminders when our due dates are getting close so we dont fall behind. I have had the pleasure of speaking with Sandra on several occasions; she is very personable yet professional, and always accommodating. Would recommend this storage facility to anyone in the area.

Daniel Rodriguez

I just move to Port Orchard WA. Today May 1st. Needles to say I arrived with so much stuff! So I needed a storage unit and public storage was recommended to me twice today. So, I checked it out and it was absolutely the best experience. BRENDA answered every one of my million questions and was full of helpful suggestions. Even gave me rips on the surrounding area, since I am new to town. Bottom line, I am very happy with my choice. Public storage is the pace to be and it all starts with the customer service. Thank you Brenda, you are awesome!

Nadia Palama

Barbi was great and quick. She also explained everything and double checked that we had everything before we left. She even made sure that the code worked for the gate. Just a little ticked off that Public Storage doesnt include the storage insurance until you get there to rent. Just be mindful that the storage insurance is mandatory, so the quoted price online when you reserve/express check-in is not what you will pay when you get there. Other than that, service is great and the unit is roomy. Thanks, Barbi!

Angel Dominguez

Samantha was very helpful in making sure I had all the supplies I need for packing and storing. She explained the measures they are taking to ensure good security at this facility. She was very friendly and polite as well as patient when answering my questions and asking me questions to make sure I had all the information I needed. I would most definitely recommend this place to friends and family

rvinegar7

Saundra was exceptional. Her customer service skills are wonderful and she went out of her way to make my time doing the paperwork enjoyable and quick. She was very accommodating to my timeline for moving into a new unit. I wish there were more people like her in customer service positions because she really knows how to talk to her customers. Thank you for being so good at your job.

bud Abney

My girlfriend and I have a unit at this location. It is clean, secure, and the staff is helpful and friendly. We signed up for autopay at move in so we dont have to worry about late payments. Our unit is easily accessible as I have a disability and needed extra room. The boxes we got let me organize the space much better. Thank you Public Storage Staff in Port Orchard.

selina sosa

I want to say thank you to Josh the manager at Public Storage. His customer service is phenomenal. The last time I used public storage, it wasnt the best experience. The Gig Harbor one needs some help. They rushed me out and I ended up hoping for the best. However Josh just sold it for me. He helped and he actually cared that I got the best deal. Thank you! Thank you!

Marti Reynolds

The Manager, Josh, couldnt have been more professional, thorough or reassuring. This was a much better experience than I anticipated and we feel very relieved about (luckily) finding this storage option when we didnt anticipate needing one, let alone handling it long distance. Secure, clean and advice and details handled extremely well. Thumbs up.