Air Van Moving

Reviews 3

SH

Shirley Hampton

Absolutely the worst moving experience of my life. We hired North American to handle our move across the country, based on their reputation. Well, they may want to disassociate themselves with Air Van Moving out of Tacoma, Wa. We were moving from, Seattle, Wa to Pennsylvania. Air Van (hired by North American) picked up all of our household goods on, 01/10/2017, Here we are today, 05/22/17 and I am still sleeping on a mattress on the bedroom floor because we still have not received all of our stuff, after months of continuous phone calls and e-mails. When I do actually get to talk to somebody in the office, I get nothing but lies, Ive been told my things were left in Ohio because the driver got knocked off for being overweight so, they had to leave it in storage facility there. Yet another lie because they now say they had to ship it from Tacoma, WA. Which means it never even left the state of Washington. Then I was threatened to be charged a storage fee for the things that THEY left behind. I was finally able to speak with the Vice President, Steve Wynn, on the phone (after hiding behind e-mails & office staff), his solution was to hang up on me, after he said, he did not have to listen to what I had to say. Also, beware of the drivers & hired help, when they fill out the inventory sheets they mark every item as damaged in some way. That way if you try to file a claim they can say it was already damaged/soiled/broke, and I mean every single item. However long it takes, this company & staff will be reported to every agency/bureau, even if it takes as long as, this move has taken. Thankfully, I saved and every email & document associated with this move, to prove all of the above, to move forward with my reports. Please, very seriously consider other options for your moving needs..........UPDATE 6/2/2017 - STILL SLEEPING ON THE FLOOR!!!!!! UPDATE 6/5/2017 - STILL SLEEPING ON THE FLOOR....................PLEASE NOTE THE REVIEW FROM JEN LACKEY IS THE GIRL THAT WORKS IN THE OFFICE.......I am sure they had her post "the review" to try and bring the rating back up

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Susan Metz

I want to let everyone know the excellent service we received from Air Van. We had to be out of our sold house by July 8, 2016 @ 9:00 pm. The sellers of our new home had to be out at the same time and date. Nick worked out a plan that put us at ease in a very stressful situation. Nick and Pete showed up at our new place on Saturday morning to unload the van. The other family was still moving their things out. Nick and Pete were so nice to work around the other family moving their things into 3 U-Hauls. The sellers said they wished they had called a moving company. I was so thankful we decided to choose Air Van. Everything arrived in great condition and the movers put the furniture in the appropriate places. Their packing of our items were done so well. They were well organized and FAST. Kudos to Nick, Pete and Roger.

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damon 5150

Loading out of this warehouse can be a chore. Warehouseman is easy enough to work with

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