Dick Hannah Vancouver Collision Center

Reviews 3

WE

Wendy Hamilton

Epic fail. Huge disappointment. Worst job Ive ever seen. I chose Dick Hannah collision center because I bought my 2016 VW Golf R from Dick Hannah VW in Portland. I was shocked at the entire experience. The entire passengers side of my car was hit by a hit & run driver. I took it in, and got the call to pick it up. I was excited just to be hugely disappointed. Very disappointed is an understatement. First off, whoever fixed my car did an awful paint job. There are bubbles and lunps in the paint. I took her to a car show where people were pointing out just how bad of a final buffing they did. I even took it back just for it to STILL have huge swirl marks in the paint job. I was absolutely insulted by the mamager who told me... not to use junk products to wash my car? She is a show car. I only use top products from very expensive Smart Wax, I have been a car chick my entire life. I know what to use to maintain my car 100%. Im not 16. My car has been in a magazine, a calendar and have several 1st place awards. The entire rest of my car is spotless, no swirl marks at all. I took it to them and they didnt fix it at all. During the repair, they damaged my custom wood trunk and took it apart, tossing the pieces back in like "here ya go, no biggy". I brought it to the managers attention immediately before leaving the lot. Also, to top it off, they charged my insurance company for a new expensive tire which they forgot to put on? Really? My emergency roadside kit, my first aid kit and my fix a flat (Golf Rs do not come with spare tires for weight) were gone and I brought it to their attention. I was given back my first aid kit & emergency roaddide kit but they never gave me back my pro fix a flat... which I called on and its $170 dollars? So... you leave me with the damaged tire you were duppose to replace and take & dont give back my fix flat... so if I get a flat tire now, Im stranded thanks to them. I am really shocked. I am really upset about the entire experience. I will never take my car there again. After breaking my custom wood trunk, he told me "go by more and bring me a reciept". I put a ton of time creating that trunk myself. I showed him the wood cost at Home Depot on my phone & he didnt pay attention at all. Its only about $50 but a lot of time, a lot, went into getting the custom fit. Hours & hours worth of work, they just brushed off. Ive given them awhile... to call back and make this right after being told "Ill have him call you" and never hear back, ever. It was time for a review on Google. I would save yourself this headache. Big headache. There are tons of shops around and thought since I bought my very spendy 16 Golf R from them with the DCC package (additional $9,995 suspension package)... they would take good care of me but absolutely the opposite. Very sad. I still want my swirl marks gone you guys?!?! Its a show car and my daily but when the sun hits it, looks like scribble marks all over that ONE side... not the entire car. It honestly looked like they didnt even rebuff it when I took it in to have them look. Just a bad, very bad experience and I hope they make this right. I am considering contacting Volkswagen of America and let them know what happened at one of their dealerships. My insurance company isnt going to be very happy because Im calling them after this review to let them know about the tire and how awful the paint job turned out still after taking it back once. They I dont believe care about the reviews either so just take this as a HUGE warning and look elsewhere. Dont waste your time just to pick up your baby and be beyond frusterated when you should pick your car up happy. Fail. Big time. I dont see where I can add photos but Id love for you all to see the swirl marks and my broken custom trunk. I notice the person who responds to 1 star rating doesnt seem to care much, almost looking like he points fingers at the customers leaving reviews. Owch. For pics, feel free to email me. Pretty sad.

A

Anonymous User

To: Dick Hanna Jeep I would like to take this opportunity to say thanks to your diligent staff. I would also like to especially thank Steve Bushey our sales rep. In need of a newer vehicle my wife and I used the 3 step approach. Step one is the standard internet search while using the Kelly’s Blue Book (Price evaluation guide) as a price comparison model. Having searched through many web sites and observed many different new and used vehicles, with varying prices and options my wife and I finally decided on what we wanted in a vehicle. We then began Step two; the physical door to door canvassing search. Having already purchased a jeep previously we were adamant about getting a newer jeep at a fare price. Having decided to leave the dealers for last, mainly because of their history of approaching each sale with high pressure sales tactics and substandard financing, we began by canvassing the smaller lots first. I have to say though the smaller lots tactics were a whole lot worse. The smaller lots greeted us with the old bait and switch routine way too often. Instead of saying they didn’t have any jeeps they just tried persuading us to by a different vehicle all together. When we didn’t get the bait and switch we were met with overpriced Stock and attempts at padding the costs. Tiring of the smaller lots antics we decided to give Dick Hanna a try. We were presently surprised when we were warmly greeted by Steve our sales rep, with no pressure involved. Informing him of what we were looking for he immediately informed us that Dick Hanna my not have what we were looking for but we could browse anyway. Within minutes we found the jeep we had been looking for. Keep this in mind please for those who are pet owners we purchased this vehicle because of paw prints. That is correct paw prints. Out of all the vehicles on the lot ours was the only one that had cat paw prints running down the hood. WE are cat owners and took it as a good sign. There was no sticker price on the Jeep but we wanted it anyway. Steve left and returned in less than a few minutes with Dick’s offer for the jeep. Unbelievably it was an exact match to Kelly’s pricing for the jeep. We had the finances to pay cash for the jeep but we decided to go onto Step 3; the financing route instead. Within minutes we were financed with a very reputable financer and out the door with a new jeep. Once again my wife and I would like to say thanks to Dick Hanna, Staff and Especially to Steve for his patient understanding and quick work on our behalf. So if you’re ever in the market for a new or even good used jeep, stop by Dick Hanna and ask for Steve. Steve did right by us and I am sure he will do right by you as well. Thanks. Vernon and Jennifer Black

KA

Katie Herzog

Addendum: Talk about great customer service and communication! After this issue occurred, I was contacted by the Rick the director of the collision department and was thoroughly impressed with the genuine response to improve future customer experience. Our conversation left me feeling heard and valued as a customer. Its funny even an interaction over a phone that is positive and engaging in tone of voice puts a smile in just about any conversation. I was pretty harsh in my initial judgment of one star today. Maybe next time someone walks in and asks for help the greeting and conversation will be more enthusiastic regardless if there is an appointment available. Most of the time just a smile goes a long way! Used them for collision repair and the gentleman I worked with was pleasant to interact with. When trying to pick up my vehicle there was a lot of confusion and my contact was not there. Car came back dirty and had to have body guy come and remove some scratches that had been left. I was disturbed by lack of attention to detail, but decided to try them again.Thought I would stop by today since I was at Subaru service department to get my car serviced and see what they would charge to fix a small chip on paint.... I was asked if I had an appointment, then when I said "no" they said there next appointment was tomorrow and that their guys were at lunch. I would have preferred to be asked if I was available to wait or come back in a bit. There were no niceties, not even a smile or any other type of courtesy and the gentleman I had work with before was even at his desk. I honestly felt like I put them out and they could have cared less about my business. Its not super hard to have a pleasant facial expression, take a look and email an estimate. In fact, that is how we did it the first time I used them.Just taught me I should always listen my gut after a first experience and choose a facility that actually wants my business and referrals.

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