Gerber Collision & Glass

128 S McLoughlin Blvd, Oregon City, OR 97045, USA

Address:	128 S McLoughlin Blvd, Oregon City, OR 97045, USA
Phone:	+1 503-655-1109
Site:	gerbercollision.com
Rating:	2.7
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 23

Reviews 8

Jesse Ellgren

Comcast has a better reputation then these guys. After I scheduled a home visit to repair my windshield my headaches started. Chad, the tech I was given was mediocre at best. To say I had to reschedule with him three different times would be an understatement. THERE WAS NO RESCHEDULING. Just a vage attempt at saying he would be by 1st thing in the morning and I should expect a call. After not getting my first appointment, the following two days I received a call in the morning saying he would be over within the hour or mid morning. He never showed up. Hours after the scheduled appointment, I called him, with no answer. Then a short time later I would receive a call or a text from him, vaguely saying we needed to rescheule. The WORST part of all was he was unapologetic and laughed at me via text. Even when I called their main office to inform them of this and to get a different tech sent out, it took them 6 hours to call me back to try and reschedule for a 4th time. Even with making an appointment well in advance, I was unable to get a the basic service I needed to my SUV. Because of this, I could not get my windshield replaced before heading out of town for a road trip. Dont give them your business.

Anonymous User

I have never been treated so badly from an Auto shop in my life. Estimated time was 4 weeks which I felt was a decent time for the work needed. After I had to do all the research for "RON" to get the parts into the shop I was giving another timeline of 4-5 weeks. I was just informed after my car has been sitting there for 6 weeks that the parts wouldnt even ship for another month and half... This is something that "RON" should have communicated to me at the time he purchased the items. I am extremely frustrated with the communication and lack of caring for someone who has had not had their vehicle for over 6 weeks. I would recommend never going to this shop, and if your insurance company request you to go there... GO SOMEWHERE ELSE!!! I would rate them in stones not stars!

Jared Ault

After having a horrible experience with J&M, I thought I would call and schedule a time for an estimate, since this location is now Gerber Auto Body. NOTHING HAS CHANGED! - Do not even waist your time calling, or stopping by. I was told the estimator is booked 3 weeks out. I would need to schedule a time to leave my car to be inspected. I didnt feel that I was being heard with my request, and dont trust this location with my car.

Griffin Hibsch

WOULD NEVER tell anyone to go here. what should of been a 1 week project has now almost been a 3 week. I go to check on my car and NO ONE IS touching it. Plus they cant even call you to update you. just bad.

Jenny Staples

They were very professional and I had excellent service. I will recommend J&M to my friends and family. Best body shop ever. 3/18/16 Jenny S Milwaukie

John M

Absolutely horrid customer service. Staff doesnt listen at all. Please take your business somewhere else.

Elioenai Pritchard

Currently waiting... One day past deadline, "Waiting for paint to dry". Hehe

Chris Etzel

Disorganized, do not use this shop!! Dishonest and not trustworthy!