Fix Auto South Seattle

5958 Corson Ave S, Seattle, WA 98108, USA

Address:	5958 Corson Ave S, Seattle, WA 98108, USA
Phone:	+1 877-696-3688
Site:	fixautousa.com
Rating:	3.5
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 51

Reviews 16

James Robinson

TL;DR: Best auto repair facility Ive ever dealt with. I received almost daily notifications/pictures of the repairs as they went along. Went above and beyond my expectations in both timeliness and customer service. Come to think of it, Ive rarely been treated to the same level of attentiveness and care that they provided me anywhere else in general. I have never encountered a shop as enjoyable to work with as Fix Auto (South Seattle). I was moving out of state in 8 days when someone backed into my 3 week old Jetta. I immediately called my insurance and they hooked me up with Fix Auto, who got me in the next day. When I told them I was moving and I needed to have my car packed with all my belongings and driving out of state in exactly one week, they made a promise to have it all wrapped up in time for me to leave. They called me a rental car, and I was picked up at the shop by Enterprise. Honestly, I was skeptical that theyd get it done. They had TONS of cars packed into their lot, and from their perspective, there was really no reason to rush my repairs; I wasnt anything special. Those doubts were flushed away almost instantly when I received my first text/email update from Andrew, who had sent me a full photo album detailing my damages, and a notification that they had sent my car to Les Schwab for some alignment diagnostics to make sure nothing was wrong internally. Throughout the rest of the week, I continued to receive updates on the status of my car, including pictures during repair itself! Finally, the day came to pick it up. I was leaving the next morning at 7am, and I had my rental car packed full of everything I own. They called earlier in the day and told me itd be ready by 5pm. 4:30 rolls around and I get another call saying its actually going to be closer to 6:30 or 7, and that theyd call back about an hour before its ready. At this point, Im biting my nails, nervous that the next call is going to be them dropping the ball, confirming my skepticism; no auto repair shop was actually that good. Lo and behold, by the next phone call it was done, ready to be taken away at 7pm. I sped down to Georgetown. By this time it is well after closing, but when I pulled in there was an entire team of dudes focused solely on wrapping up the final touches on my car. After transferring all my stuff to my car, I left the rental at the shop. Andrew said theyd drive it back for me in the morning. He gave me a thick packet detailing every bit of work they did to the car, including pictures of the steps along the way. He thoroughly answered all of my questions, and was very patient and attentive. Overall, Ive never had a better experience. I really hate going to mechanics. Maybe its just me, but Ive found so many that Ive encountered to be gruff, obstinate, and generally reluctant to entertain questions or requests/deadlines. At Fix Auto, even among the sea of vehicles in their lot, I felt like for the entire week I was their only customer. I was on a time crunch, and they got it done just for me. If you ever need body work done, go here. Great customer service, outstanding quality of work.

Heather Weiner

Fix Auto South Seattle was 4 days late, after their own deadline, because they said they "couldnt find a tire pressure gauge" so they couldnt do the alignment work. Incredibly, their customer service rep tried to blame me, saying the pencil tire pressure gauge in my car didnt work. I reminded her that there are at least 3 stores where they could buy one for $4. Actually, I just googled one for $2.99 at Harbor Freight, 2 blocks away from Fix Auto South Seattle. Then a mechanic emailed me saying it would take another 2 days because "There are no body techs, detailer or support staff on Saturdays. Sorry." Then 2 days later the excuse was: "Les Schwab hasnt gotten to the alignment yet." If Fix Autos staff and/or subcontractors arent done with work on my vehicle by their own deadline, then its their responsibility to pay overtime to have it done on time. The only reason Im giving 2 stars and not 1 is because the body work was fine.

Lauren Valdez

The work was good on our car. Only reason they dont get better rating is because we alway got a run around when it came to getting an update on our car. They have a space on intake form to request daily updates which we requested, but never got. I understand work takes time especially when insurance is involved but all we wanted was to be kept in the loop which was I guess a hard thing for them to do.

Cory Charubhat

My entire car was keyed a few months ago and took my car here to get the entire body buffed and repainted. I couldnt have asked for a better experience. The staff was very welcoming, very clear/quick with communication, timing of repairs was as expected and when I received the car, the car looked brand new. I would definitely come back again.

Grace Wilson

This is the second time I used Fixed Auto. Their customer service and quality of work is why I came back again to repair my other car that was hit. They stayed in touch with me the entire process and made sure I received any updates that I needed via email. I highly recommend them and would use them again if I need to.

Julian Berlove

I recently had some body work done on my car, and I cannot say enough good things about the work done at Fix Auto in Georgetown. The car looks amazing, and the attention to detail was top-notch. I really appreciate the service provided and highly recommend Fix Auto.

Jonathan Valdez

Great Local company, nice friendly service but was upset on lack of communication. Tried getting updates on the progress on our car, took 3 days plus to get me back. Job was done well, just had to twist arms to get an update.

Kevin Beall

My car required a lot of work and multiple vendors to complete the work. There were a few issues with timing, but the company resolved the issues in a great way. I am satisfied with the outcome.

Kesten Davis

My car was taken here after an accident the interfaced with USAA my insurance company perfectly and were very helpful in getting the process moved along. Probably a 4.5 it is more accurate

Gabe J

One of the better auto body shops you can go to. They do good work and Andrew will work with you to make things right.

Anonymous User

Alki did an AWESOME job repairing my car after the lava from mt. rainier burned the hell out of my cars paint.

Jonathan Seaward

Great body shop, excellent service, and most importantly, great people!

Michael Lira

Friendly, courteous, and professional.

Joshua Douglas

Manager is a total douche bag.

Junior Santiago

Good customer service