Pacific Plumbing & Drain Services

311 E Reserve St, Vancouver, WA 98661, USA

Address:	311 E Reserve St, Vancouver, WA 98661, USA
Phone:	+1 503-839-2964
Site:	pacificplumbinganddrain.com
Rating:	4.4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 31

Reviews 4

Jim Henline

Called Jon at 4:30 in the afternoon for a leaking water heater pipe. He scheduled me, said anywhere between 45 minutes to 3 hours. 8:00pm I call him up and ask what the status is (note pipe has been leaking for 3 and a half hours now), he states that he was in fact just getting ready to call me and would be on his way, I asked if he needed directions, he told me he has me on GPS. 10pm I call and it was obvious I had woken him up, he had to ask me who I was 3 times and was groggy and slurring his speech. He told me a line about how he had to run back to the other job real fast to finish up. 11:15 comes around and I walk outside to see if he is on his way before I call, I see a white work van pull up, park next to the neighbors, turn off the interior and exterior lights and then, nothing. The truck stays dark, so I open the garage door and do some needed garage cleaning and taking out the trash, all the while eyeing the truck parked no more than 5 yards from me. 11:40 I proceed to call his number and get a female voice answering machine, while leaving a message I see the vans lights come on, the person in the van puts a phone to their ear and I get a beep saying that I have a call incoming, guess who. While sitting within sight of me he leaves me a voicemail that states, "I missed a call from this number" etc. By this point he is standing at the side of his truck, i yell out and ask if he is Jon, he says he is, we exchange pleasantries, I show him the issue and he begins to work on it. He says he needs to go get some tools and a bag of pipes from his truck, it is now midnight. He goes out to his truck, I continue picking up accumulated items to throw away and hear him out by his truck in full view of at least 8 of my neighbors taking a leak on the ground behind his truck. He starts working on the heater, takes the pipe off and water begins pouring out, turns off the shutoff valve is not functioning all the way, so he walks out to the truck and gets the big tool to turn off the water at the water main. Unfortunately he takes his time to do this so in the mean time gallons of water are pouring into my garage. He gets the water off and goes back to work, gets a replacement 1 foot long piece of flexible pipe to fix the issue and spends the next 30 minutes trying to screw into onto the existing water pipe. I take a look and notice his hand is really not moving much and see that he has fallen asleep while doing this work and sort of clear my throat and mention that it looks like the pipe threads are flared threads and so the pipe he is using wont work, after some back and forth we decide to just cut the threads a bit back to the area where it works, 2 minutes of sawing and filing later and its all good and works fine. What should have been a 10 minute job turned into an hour long job as he was slurring his speech, unable to think and was clearly dead tired from having worked all day. After all was said and done, and now two days later the pipe is not leaking and I have hot water. So the fix has worked, there is some question as to whether or not it will continue to work. Finally, and this is the clincher, I had to ask for the receipt as he forgot to give it to me, which is OK, its now 1am and he is tired, I get it. However I go out the next morning to drink a cup of coffee and watch the sunrise and I see a couple of the neighborhood kids running off with his water shut off tool. Turns out he did not close up the water shut off hole and he left his probably expensive tool here. All in all, I bet this man is amazing when he is awake and in his right mind, but because of this experience, i have no choice but to give him 2 stars, and he only gets two because while he was tired he was genial and friendly, explained what was going on and he did get the job done.

Debbie Carter

Thoughtful and caring! I am so happy and so grateful for Pacific Plumbing and Drain. On Friday, I lost grip on an important piece of family jewelry down my bathroom drain. I found Pacific Plumbing and Drain on yelp and thought...I have nothing to lose. I spoke with Erin on the phone and she was wonderful, caring, just the person youd hope would pick up in this type of situation! She worked with the owners to create a plan and Jon came out today. I showed him the lay of the land and he started to work. He was patient as I watched over his shoulder as he waded to years of gunk and build up...carefully examining each lump for a bit of shine. It wasnt in the drain and he suggested we could go down to main catch for my building, but the reality was that even if we did locate it from there, it would be a very expensive project of digging and pushing. At that point I decided it wasnt worth the expense. Jon did not give up. As he was examining the sink one last time, he said he saw something, that he just couldnt believe---my jewelry was stuck in the overflow hole! It hadnt even made it to the trap. A few minutes later, the earring that had been passed down from generation to generation dating back to the 1800s was home to me! Thank you, Erin Thank you, Jon Thank you, Pacific Plumbing and Drain

Debbie Carter

Kimra Peffers

Approximately one year ago I bought a home in Sherwood and within two weeks of living there the water backed up. I had no idea who to call, but did have a home warranty service which they recommended Pacific Drain Services. I hit the jackpot and got Jon. He was out the same day I made the call, finding out I had major problem (tree roots in the line). Jon had it resolved in two days. Little did I know, within a year I would be calling Pacific Drain Services back.....break in the main line. With no hesitation, I looked up Pacific Drain Services and Jon answered the phone at 6:30pm! Once again he was my savior. The next day he was out and although it became a much larger problem than we realized, Jon and his crew of two worked till 10:00 pm one evening in the dark and rain to make sure that I got my water back on. I have never experienced this kind of dedication and customer service, especially from a plumbing service. Usually you do not get a return call for a couple of days, and then you take a number, and wait your turn. Jon has a way about making every customer his main priority and I cannot praise Pacific Drain Services enough. Jon will be my plumber for life and I will recommend him every opportunity that I have. Thank you Pacific Drain Services!!!