Firestone Complete Auto Care

Address:	2630 5th Ave, Huntington, WV 25702, USA
Phone:	+1 304-521-2229
Site:	firestonecompleteautocare.com
Rating:	2.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 19

Reviews 11

Kieran Barnett

This place is fine if you just need some work done quickly, or if its something pretty basic. But their customer service is absolutely abysmal and insulting and patronizing if something goes wrong and you need some additional help. I called asking for guidance about what to do about my radio after the work they did triggered the security system, and I was treated so rudely and with such disrespect. Instead of actually addressing my questions and concerns, the manager (hi Bruce) just kept repeating himself over and over again and interrupting me, and when I pointed out that he kept interrupting me he threatened to hang up the phone because I was "treating him rudely." Ive worked in customer service for over six years and I would never treat someone the way that I was treated over the phone with the store manager. He was unprofessional, hostile, and did not attempt to actually help me resolve my problem. I had to assert myself in order to get anything accomplished. When something goes wrong, the customer has a right to be frustrated and express that as long as they are doing so without aggression or hostility.

Rasaan Harris

My experience was horrible. I dropped my car off at 11:43am at the 2630 5th Ave, Huntington location to get a simple oil change... They didnt seem to be very busy. I spoke to Shannon Ross (Service Manager) who told me my car would be ready in 2.5 hours. I thought that was longer than average. But I left my car there & came back at 5:30 to find my car in the same spot I left it, and it STILL WAS NOT READY. A simple phone call explaining that is would be longer than promised, would have prevented my frustration... but I was without my car the whole day & didnt even get my oil changed. I then asked Shannon Ross (THE SERVICE MANAGER) to simply give me my keys back. Shannon Ross never apologized or gave an explanation. He said that I was "next in line".... I asked for my keys again & he gave me my keys and told me to have a good day, then turned around and walked off...... Absolutely terrible business and I wouldnt want a guy with morals like that running my business.

Cole Pickrell

I would give Firestone no stars if it were an option. Took my vehicle to have it fixed, couple hundred dollars later they called and said it was fixed. I go to pick it up and didnt even get a couple blocks away before I realized they didnt fix the problem. I went back and told them is ran the same as when I brought it in. They checked it again and I was in formed of another problem that was causing the issue, but they couldnt locate the part to fix the vehicle. I went in and asked for my money back due to them not fixing it reguardless and was told that they needed to fix the first part to find the second part that was causing the issue. Long story short I only received the money back that I paid for diagnosis, and they kept the couple hundred in which I paid to have it fixed. So I left with a vehicle that wasnt fixed while they kept my money. Do not waste your time or money at Firestone and most definitely not at the 5th Ave Huntington wv store.

Richard Sperry

They were fine up to the point where they were looking at my AC, working with the compressor to figure out the issue. When I left, some dash controls and speedometer were not working. Came back and over the course of 3 days talked to multiple employees and the manager (Bruce). All of them made it a point to tell me they didnt really want to look at anything and that it was a pre-existing electrical issue, that would be on me. Took it to another mechanic- they had pulled fuses looking for issues with the compressor- and not put them back. Way to go guys. Not all that bad- but dropping the cocky attitude and upping the customer service would probably help you out in the long run.

Tiffany Bridgeman

The people there were extremely kind to me. We left the car with them overnight and they gave us an estimate in the morning. We explained that it was too much for us to handle. The parts to buy off amazon were 150 and we have a mechanic in the family. Itd be cheaper to tow it to Pikeville. We had the break pads changed and drove it there. My brother in law fixed it. He said not to go back there. That all he needed to know about them was that they didnt tighten the lug nuts on the tires. That this couldve gotten us killed.

Jimmy Monk

Yes Im with a and S fire protection out of Worley Kentucky and we carried our torney 11 Honda accent down or to have it repaired well after them keeping it away we got it back it lasted 3 days picked it up yesterday and the boy got in at last night and it would start again apparently they got a bunch of monkeys in bays and a few other CF people down there that dont know what theyre doing on the world there SA certified or not but they are Id hate to claim that I was a technician that really blows what you like to

Leo Tuxedo

I brought my car in for a diagnosis, they kept it overnight. Came back the next day and they didnt find the problem, and then charged me 100$ for looking at a dozen things that i didnt give a crap about. I took it to a local mechanic near the V, and they diagnosed it correctly only by listening to me talk about the symptoms, said it was a simple dirt problem, and fixed it in 15 minutes for just 40$. Never go to these guys for anything, they are worthless scam artists.

Mike Yoshihara

Was on a cross-country road tip when my AC went out. I took my car to this Firestone and Bruce was very nice. He was very transparent and helpful through the whole process. Answered all my questions and had me on my way. When it comes to car repairs, I value transparency, and knowing that they are keeping my best interests (i.e., keeping costs low as much as possible) at the heart of what they do. From my experience, this Firestone does that.

morbidlyfrozen

Went in with an oil leak, left with a bent tie arm. They fixed the oil leak but now my car will pull me into the next lane if I dont hold the steering wheel at 10:00, not to mention the last time I brought it in for an oil change they told me the copper in my break line was over 100ppm, but yesterday looking at my new receipt its magically 60ppm. Dont trust these guys with anything, especially a small budget.

rico bailey

Very friendly at the counter....BUT took my car in for a sticker. Told me I needed 600 dollars worth of work to get it. When I left, my alignment was messed up. Car pulling to the right. Went elsewhere I got the sticker and spent $40. These guys are nice but they are con artists. BEWERE!!!

Chris Hall

I have their lifetime alignment so every 6 months I can get an alignment for my car (180 was the price). Yes it works but every time you go they will find something "wrong" with your car and push you and make you feel like you need it done, even if it doesnt need it