FedEx Ship Center

3700 Kinsman Blvd, Madison, WI 53704, USA

Address:	3700 Kinsman Blvd, Madison, WI 53704, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	2
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–5PM Closed

Location

Photos 10

Reviews 6

Nicole Kuha

I received a door tag for a package so the next day I went to go get it from the FedEx location on the tag. When I got there, they told me it was still with the courier and that I would not have been able to get it anyways because I did not bring a piece of mail with a matching address on it. I brought my government issued drivers license, which as an out of state UW student the address on my license is not my Madison address. They would not accept an electronic receipt for something with my WI address on it from my smart phone because "electronic documents can be altered." The door tag instructions said that the name on the ID and the package should match. It said nothing about the address. The clerk told me I could schedule a hold for pick up at an alternate location closer to my home and they gave me the corporate number. So on the drive back I called corporate and asked if I could pick up my package elsewhere. Corporate told me that my package was at the Kinsman location. Corporate then called this location and spoke to the clerk there, the clerk confirmed the package was there even though he told me it was with the courier and said the same thing about needing a piece of mail. Corporate said that they should have accepted my ID to be able to pick up the package. So, this location has made up its own rules that corporate does not back or require, and I was not able to get my package even though I provided the correct documents. I do not have time to drive across town AGAIN today after getting a piece of mail for them, and now I have to wait until Monday. Very inconvenient and bad customer service! This is why I avoid FedEx as much as possible.

Paja Xiong

I ordered a textbook and had it delivered but was not home at the time. I got home, saw the door tag, and asked my husband to pick it up since it was on the way home. I called ahead to speak with them to see if my husband would be able to pick it up. They were making it EXTREMELY difficult for me have him pick it up because he was already on his way. They were SUGGESTING that I could have take the door tag off someone elses door. I told the "specialist" that, "Well, I could give you the tracking number." Then she stated, "Well that door tag number is associated with a tracking number." I then proceeded to tell her that, "Well its my item I ordered, and Im having my husband pick it up. Ill give you his information so when he comes to pick it up, it will match mine that I gave." She then states, "Well I cant do that." Its really ridiculous that she treated me like that. SERIOUSLY?! He needs to have either the same last name as me or the same address as me. FIRST OF ALL, in my culture, we dont have to change our damn last name to match our husbands. SECOND OF ALL, we just moved recently and have NOT had time to change our address yet nor is our current location a permanent address for us. We will no longer be at this location after 7 months! Therefore we will not waste money to change our address JUST SO we can pickup something. And LASTLY, WHO THE HELL WANTS TO STEAL A DAMN TEXTBOOK?!

Ranessa Williamson

One star is generous for fedex at this point. I ordered a dress for a last minute event I am attending. It told me guaranteed delivery if I ordered before 11 central time. I did that and paid $30 for overnight shipping. The package made it all the way from Texas overnight and I got an email saying I wouldnt receive the package until Monday before 8 pm. So I called to see if I could GO OUT OF MY WAY to pickup the package because it said the package is at the local facility. I was told I could not pickup the package because it was in a container, that will not even be opened until Monday, even though the are open today. There is no way to get in touch with a store, they only have an 800 number which provides HORRIBLE customer service that obviously dont care at all. Bottom line is I will NEVER use fedex. As I have never had a problem with UPS or USPS with weekend deliveres. I wont even buy from an online store that uses FedEx anymore. Id rather call and deal with the store customer service to make sure they dont use this joke of a shipping company before I will ever call and deal with the people of FedEx again. I will literally using anything but FedEx from this point forward and I will encourage my family and friends to do the same. FedEx wont stay in business much longer with service like this. Waste of $30 and a waste of over an hour of my time on a Saturday morning.

chuck wagner

If I could give less than 1 star I would. The delivery driver went to the wrong address, left door tag on the wrong address not once but twice. After calling the fedex number provided for this site, the person I talked to was rude. They informed me that the package could be held at a fedex site for my pickup, (not this one, they said it would have to be moved to a closer location and it would be 5-6 days before I could pick it up due to the weekend, mind you this location is only 20 minutes away from me, and the location they wanted to put it is about the same in the other direction), or option number 2 was to charge me money to schedule a delivery time, which makes total sense because then it would cost me money for the driver to choose the wrong address and I probably still wouldnt have gotten my package. Currently my package is in limbo, they wont allow their drivers to call me or text me when they are close so I can watch for them, they just decided that their customers arent that important I guess. If I can avoid fedex, I will from now on.

Meaghan

This place is ridiculous. The only phone number you can reach them at is an 800 number with operators in a foreign country. When I called to find out where my package was he could not even figure out what package I was talking about. In FedEx fashion, they also will not leave a package on your door regardless of its worth and they deliver during business hours. How many people are actually home during the day every day to sign for a package? Every time Ive had something delivered from FedEx Ive ended up having to go pick it up from the service center, which frankly defeats the purpose of paying for delivery. At this particular location, I have found the drivers to always be running late leaving you sitting at the store waiting for them to get back and the location itself is understaffed and the employees completely incompetent. Although, they seem to be working long, busy hours so I dont know how competent I would be by the end of the day.

Julia White

I may never use Fed Ex again. Buyer beware when you use Fed Ex. I bought 3 day ground shipping and was at work when they delivered my package. I called and asked if I could have the package held at the Fed Ex center and they refuesed and told me they have to make 3 attempts before they will hold the package. This item, I needed immediately, and the shipment was fast, but because I work a day job, and was not home, they would NOT hold the shipment at the Fed Ex station, which coincidentally is directly across the street from where I work. I will attempt to go directly to the station and see if they will try and actually help and let me pick up my package. If not, they are going to lose a customer and I will make sure that I let my friends and family know to never ship Fed Ex Ground, due to the issues Ive had with a very important pacel.