Gates Collision Centers - Middleton

3447 Tribeca Dr, Middleton, WI 53562, USA

Address:	3447 Tribeca Dr, Middleton, WI 53562, USA
Phone:	+1 608-831-3001
Site:	gatescollision.com
Rating:	3.7
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 24

Reviews 5

Renee Richveis

I am not sure if it is possible to leave no stars, but that is what I will attempt in this instance... I cannot begin to tell you how horrific my experience has been with this shop. I went to Gates Collision Center SOLELY because Liberty Mutual named them as their preferred vendor (which they should entirely reconsider!) and after I got my car back after the 3RD time they "fixed" the repairs that THEY caused--The car is worse than it was when I brought it in from a minor accident. Although their employees are very nice, that does not excuse the extent of damage they caused to my vehicle. After more than a month and a half, I get my car back. During this time, I received 3 calls that the car was ready to be picked up. The first time I went there, I looked at the car and noticed that there were huge scratches all over the driver’s side window, on the side panels of both the driver’s and back driver’s side, scratches and chips on the door trim, dents in the lower half of the door, scratches all over the door handle--This was just the exterior. Then I look inside and it was filthy. Now, I will preface this by saying that I am a clean freak… That being said, my car was not dirty when I brought it in to them. I looked at the interior door panel and it was disgusting. Dark marks all over the cloth-nothing covering the seat, by the way (I have beige interior), and finally the rubber seal on the door is so worn that it is now cracking… As my father and I detail all of our cars twice annually, I know the seal was not in that condition when I brought it in. When I asked them how they expected this to pass as finished, they said they didn’t see any of that and that they would take care of it right away… “Oh, and this was a ‘salvage door,’ but they ‘transferred’ the interior of my door and all of its other parts over to the salvage door, so that all must have been there...” Wrong, I don’t treat my car like it’s a piece of trash, and what do you mean you gave me a door from a junk yard!?! “Well it is supposed to be same model year or newer in similar condition.” After this conversation, they assured me that they would fix everything and that my car should never have been considered “fixed” in its current state. Fine, so I leave. A week later I get a call back. There is a sensor they can’t seem to fix; they need to order an additional part… Well, a few days goes by, that part that they ordered doesn’t work. It was the “right part” just “didn’t fit” (Not sure how that is a possibility if you ordered the right part) so they need to order another one. Few more days go by... FINALLY, IT’S DONE! Wrong… I get there and inspect the car again and there are chips all over the bottom panel of the door and a chip in the top corner—sure to rust, come Wisconsin winter… “We’re sorry ma’am, we didn’t see this in the inspection we’ll get it taken care of right away…” Another 5 days goes by and they call to tell me that the car is finally ready. They again assured me that there was nothing wrong this time, they went over things with a fine tooth comb. NOT IN THE SLIGHTEST. I get in my car, it smells, there is paint spatter on the seat and on the floor of the car-black spatter as well. Scratches covering the interior door handle. The steering wheel hardly turns (which is a safety issue!) and there are small chips all over the driver’s side of my windshield!!!! I am now working with my insurance company to file a formal complaint. I will be sending a letter to the Better Business Bureau and if all of that wasn’t enough, now I need to take my car elsewhere to see what other damage were done as a result of their “repairs.” I have never seen a business operate like this and I would not trust them with anything! This was the most horrible experience and display of supposed quality and guaranteed work, that I have ever seen. DO NOT TAKE YOUR CAR HERE! Find someone that actually knows what they are doing!

John Pagel

A convenient "mistake" was made when quoting repairs. I got into a minor accident and brought my truck in for an insurance claim. Got the quote back and was surprised to see a list of repairs for the front right fender which was not damaged at all. All damage was in the rear of the vehicle. I called and spoke with James (Senior Service Advisor) who told me he had put those repairs into the quote by accident and it was an honest mistake (albeit a profitable one). Maybe it was and maybe it wasnt but either way it doesnt exactly build my trust. Well, Gates loss is their competitors gain. I would just suggest reading the quote carefully before agreeing to let them do the repairs. However, I will say that they have a friendly staff and I was treated very professionally (even by James). I just dont trust that theyll do honest work.

leroy

Ive had an front end done there at gates in Middleton on my old srt8 charger, excellent work done looked brand new also had a windshield replaced on my winter car , again awesome repair done and now I have to get my hellcat in soon for a tiny dent on the side from a flying rock or something while driving on the highway. I never let anyone but dodge touch my hellcat for anything but I trust gates in Middleton will take care of my baby, so I guess Ill be calling their awesome CSR Robbi to schedule an appointment for paintless dent repair, anyway I highly recommend you check out Gates in Middleton. 6/1/17 Had another repair done at Gates in Middleton and I swear my car looks brand new again , this is my #1 go to shop for body work, thanks again ,I really do appreciate the great work and service you provide

Anonymous User

I came to Gates because of their free loaner cars but I will be sure to come back for their great service. You feel like a valued customer the minute you walk in the door. When I was concerned with driving my car after my accident the manager offered me to take the loaner car early just so I feel comfortable driving. The staff is professional and respectful, they really listened to my smallest concerns. The loaner car was in great condition. Pick up and drop off were very quick and hassle-free, I was able to do it before work without being late.They even helped me to install my sons car seat twice: first into the loaner, then back into my own car. Repairs were completed on-time and on budget. Not sure what else I could ask for! Highly recommend!

Nick Schorer

A couple months ago I messed up the bumper on my Lexus after sliding on some ice into the curb. Lexus of Madison recommended me to come here, and I had a great experience. Throughout the week when they were fixing my car, they called me a couple times to update me on how long it was going to take. A day after I got my car back, I noticed that some of the dashboard lights turned on. I called them about it, and, although they doubted it had to do with the repair, they agreed to look at it and let me borrow one of their cars (for free) for the day. It turned out it was just a coincidence (my car was low on coolant), but I really appreciated that they did their due diligence in making sure they handled the repair correctly.