West Suburban YMCA
| Address: | 2420 N 124th St, Wauwatosa, WI 53226, USA |
| Phone: | +1 414-302-9622 |
| Site: | gwcymca.org |
| Rating: | 3.3 |
| Working: | Closed 5AM–10PM 5AM–10PM 5AM–10PM 5AM–9PM 6AM–5PM 8AM–5PM |
Location
Photos 1
Reviews 15
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Anonymous User
This used to be a good YMCA, but since being sold off to the Waukesha YMCA, a complete NEGATIVE change in attitude. The management philosophy of the Waukesha YMCA appears to be that the Members exist for the convenience of the YMCA. If a member doesnt like the YMCA closing early or renting out parts of the facility to outside groups and depriving members of usage, then members are told, "If you dont like it here,why dont you leave"? Former Metropolitan YMCA members are treated like dirt when they try to use any of the Waukesha YMCA facilities. Lots of young families join the YMCA for kids programs, but there is an extra charge for everything. After 35 years of YMCA membership in the greater Milwaukee area, I left this YMCA after six months and joined a non-YMCA health club. Nearly the same cost, but better & cleaner facilities, better hours of operation, and much better management attitude towards members.
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Burnt by the Moon
The facilities manager has multiple tattoos, rude, discriminator, sexist just to name a few of this persons less than admirable traits and not much going on between the ears. He has racists remarks, quiet frequently, to other employees and has harass many of the females on his staff. My question is who made the decision to hire this guy? Those managing childcare are also incredibly rude and have an attitude about them that should NEVER be allowed at a place families come and spend time. I am appalled by their deceitful backstabbing ways and how the main woman in charge talks/acts towards others on staff. Someone please remind her that this isnt high school and in fact her job. I have been a member here for nearly my entire life and have never seen more unqualified people in management positions ---a very sad state of affairs for a branch that used to be one of the best in Metro Milwaukee.
AN
Andrea Schaefer
Looked nice on the inside, but couldnt get more than 2 feet in the door before problems started to occur. I have a YMCA pass that I obtained from a different city within Wisconsin. My card scanned fine. My friend who was visiting, however, had a free pass coupon with what seemed like no restrictions. The people at the desk immediately dismissed the coupon without even looking at it. Next, I attempted to use a guest pass from my account and they couldnt even do that since I did not buy my pass there. Lastly, they dont even have an option to buy a day pass. Needless to say we left frustrated. Chances are I will not visit there again due to the difficulty we experienced and the customer service we received.
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Robert Schoonover
Facilities are terrible. Management is negligent. Do not become members here. My 7 year old daughter received a head injury when one of the bathroom stall doors came off the hinges and hit my child in the head. To make matters worse, staff laughed about the incident when they called us to check on the situation saying, "oh yeah that locker room needs a lot of help". Never once did anyone say "Im so sorry this happened". or "This should have never happened". We followed up asking for a refund, however the membership director, Scott, said they would never issue a refund its against policy. DO NOT GIVE THE YMCA YOUR BUSINESS. Go somewhere that takes the safety of children and its members seriously.
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Shahnoza Saadati
"worst camp ever!!!" - by 8 y.o. boys opinion. He was done with the camp the very 1st day of the sport camp and refused to go back the rest of the week. I had to find alternative sitter for the rest of the week and management was awfully slow responding and managing the issue. By the time I heard back from the management ( 2-3 weeks later) they didnt remember the particulars and pretended everything went as it should have been. They refused to refund not even the portion of the $260 check or provide a credit. Horrible customer care, awful quality - no one cares what your child is doing there! I do not recommend it to anyone!
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amanda kuspa
My friends and I were suffering from the winter blues and decided to join. So far it has been wonderful and the staff has been super friendly. Jeanne gave us a tour and was absolutely wonderful. So far so good, and it is definitely a reasonable cost compared to other gyms we have looked at. We also took a few of the classes included with our membership and love it. The only problem we have had is a technical error with the lockers not reading our cards properly, which the staff member assisted us with. Hopefully they fix this soon, but other than that its a very nice place!
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tracy swan
Dont know why this place is called the Ymca this place does not reflect the Ymca mission, very unfriendly and unwelcoming .Wont hasitat to turn away dues paying members for any small reason. When you show up at the Ymca they think of reasons not to let members enter.Would not suggest going to this Ymca if you dont want your day ruined.This place operates more like a exclusive country club than a Ymca!
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Rachel Richey
They really need to think about getting better ergometers (rowing machines) because the ones they have suck and dont even give you the correct workout. Rowing is becoming more of a popular sport around the country and I think that if this is more prevalent in the gyms that we should get better rowing machines. I couldnt get my proper training in that I need. Please consider this.
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Lance Isaacs
YMCA camps are poorly organized. 1st 4 days of camp counselors did not ask for ID from parents when picking up the kids. Water issue- Camps ran out of water during camp. YMCA lost paperwork with credit card information on it. No communication between departments about what was going on. My son is registered for baseball camp. No baseball played but softball was played.
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Karen Schwerbrock
What a disappointment! Went to this location to use facilities as we were here for basketball tournament and had free time. Wouldnt allow us to use facilities without cards. Wouldnt allow our ymca to call and verify like all other cities we have visited have. Director of our ymca emailed me our membership information with pics and everything and still turned us away
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Angel
Before the remodel the track was located above the basketball court which was very nice and private and the weight room was much larger and more space to move around. Now the weight room is very small and no space and the track is now on the main floor which is sort of not private anymore. I loved the old YMCA WAY BETTER!
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Marcus McFarlin
This is the best location in my opinion. I have been to several! My wife is an employee at another branch and we both worked at this location some years back before the remodel in 2009 or so. I love the amount of space, options, and overall layout of this site. Great location.
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jaim haas
Some of the management working here will lie directly to your face and pretend they are deserving of their jobs...Behavior like this reminds me of middle school and lacks any sort of professional conduct. Shameful to see how many long time members are treated like garbage.
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jaim haas
Head of maintenance seems to think he knows more than God himself--has visions of grandeur and can not figure out how to keep a steam room running properly. Who hires these incompetent and "bankrupt" sorts?
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John P
Facility is clean and up to date with latest renovations and new equipment but it is so much more than just a health club. Safe and family friendly environment where all are welcome. Check it out!