Best Tire & Auto Services

1646 S College St, Auburn, AL 36832, USA

Address:	1646 S College St, Auburn, AL 36832, USA
Phone:	+1 334-321-0790
Site:	besttireauto.com
Rating:	4.1
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–3PM Closed

Location

Photos 23

Reviews 5

Cassie Cochran

Had I been asked for the past 2 years that Ive been taking my car to them what Id rate on a scale 1-5, Id give a 5. But now, Id give a 0 if I could. Ive been taking my car there for oil changes, headlight replacements, and now air conditioning problems. I dont work on my own car, and dont let anyone else do anything to it. They told me my car needed a new air compressor, and they quoted me $640. I left my car with them for one week and came back and they told me it was $622. I didnt say anything, I was saving $18, no big deal. But the lack of consistency struck me as odd. I got in my car after leaving the shop, and the engine revs up on its own, going to 3000 RPM while still in park. The air doesnt work at all. I drove it home thinking maybe it just needed to be drove around for it all to kick in. After two days of trouble with my car, I took it back. After 1 hour of looking around, a mechanic tells me that someone poured oil into the radiator. It was this mechanic that did the original work on my car that told me this. I was quoted $199 to flush it (when theyre the reason it needed flushed), but declined because I wanted to get second opinions from others. They also told me that my head gasket looked as if it was going to blow out soon, which was never in question or a problem before I took my vehicle to them. They seem experienced and incredibly nice at first, but they do not take ownership in anything they do wrong. I let someone else flush the oil out for $25, and the head gasket is working properly (which Ken, in the office, told me it wouldnt do unless I had them fix it for $1000+). My air wasnt working after they fixed the compressor, so they added coolant for no charge. I later found out that it was because they never added the coolant that theyd charged me for in the first place. Do not go here, seriously. Save yourself.

Anonymous User

As a young lady living on my own for college I have high expectations when it comes to service and respect. Since dad isnt taking my car to the shop anymore, its really important to me that I understand whats going on with my car and I dont feel like Im being taken advantage of. I had two unexpected flat tires in late August, and called about five other places for a quote. Best tire gave me the best service, even over the phone. They had a good price for a good product when the others quoted me a lot higher saying "there better tires" for the same tires... Also, Best Tire and auto were able to get the tires delivered within a few hours and get me set up that same day, which was really important when I was riding on my spare and having to pump the other tire up at every stop. A few of the other places tried to schedule me in the morning and one even said it would be two days! I was really suprised when they also offered to help get my car from my work to their shop. Again, the service was really great...from the time I spoke with the representative on the phone until the time I left. The employees are very helpful and kind, they dont give off the "greasy" feeling you sometimes get at car shops. I trust in their experience and have returned for all my oil changes since then. The waiting area is very comfortable and clean, and also the restroom was extremely clean. I was suprised! I was luckily able to head straight from my work, to get my tires fixed, and made it to my classes...even got my homework done while I waited. I definately suggest this business.

Tina Vaziri

I had trusted this garage for some time with regular repair and maintenance. However, during a recent repair job on my front axles they failed to completely inspect my vehicle. While I know I am responsible for maintenance such as checking oil and fluids, I do expect that when my car is in the garage that the entire car be examined, rather than them fixing only the problem I brought the car in for. The cause of my car trouble 3 days following a $500 repair, was low oil. It was a simple fix, which could have been avoided had they inspected my car fully for all defects, instead of the problem which I brought it in for. I think this shows a lack of pride in their work. Another issue I encountered was lack of communication by the garage. I dropped of the car Friday at noon, and did not hear from them until Sat mid morning when we called, only to learn that there was low oil, and were told that the garage would call us later on Sat. I called them Sat. at 4:30, and was only then informed that I could not get the car until Monday. I will not be returning to this place due to lack of communication, and poor overall quality of care.

Quan Lai

I come to have a check on my squealing noise from my serpentine belt. The man have a look on it and said the squeal was because of the oil leak that degraded the belt, so he recommended me to fix the oil leak first. Ok sounds reasonable and then ask him to estimate the cost to fix the oil leak. Guy: give me the key and have a seat Me: Ok, start to wait After one hour, I still see my car without care Me: do you figure out the cost Guy: will be a minute Another 1 hour pass Me: do you figure out the cost Guy: will be a minute Now then I saw another guy start to have a look on my car Me: do you figure out the cost. I have to go and not wait anymore Guy: I still not figure out the total cost but to fix the oil leak the labour cost will be $1,070 Me: Ok, I need to do research on it, will get you back to you if I can afford that. Guy: the checking fee is $45 Me: You had not told me before you did that Guy: my guy can not work for free Me: I know that but you need to tell me how much before you did something on my car I feel a bit of scramble for 2 hours waiting and for such kind of service. I will not come back to this shop again

Ryan Johnston

I was looking for an auto service center I could trust where my daughter was attending college at Auburn University. She is a freshman beginning August 2012. We found Best Tire and Auto in Auburn, AL. I wanted a local service center that she could take her car to and trust the work would be good, fairly priced, and honest in the repair. The team at this service center is exactly what a dad four hours away would be searching for to keep his daughters car safe and operational. We had an important repair that needed to be done, a timing belt replacement, the job was completed a rapidly as possible and in the process some issues came up that delayed the completion of the job. Initially I was concerned with the delay but Craig and the other members of the team kept me apprised daily on the status and did not surprise me with any unexpected delays, costs, or additional problems. My daughter will be at Auburn University for four years and we will be taking her vehicle to Best Tire and Auto when ever we need service again. This is a business you can trust to be fair and honest. Ryan Johnston