FedEx Ship Center

134 S Woodburn Dr, Dothan, AL 36305, USA

Address:	134 S Woodburn Dr, Dothan, AL 36305, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	2.9
Working:	8:30AM–6:45PM 8:30AM–6:45PM 8:30AM–6:45PM 8:30AM–6:45PM 8:30AM–6:45PM 8:30AM–4PM Closed

Location

Photos 12

Reviews 19

Phyllis J. K. Owens

My package departed my supplier on 03/09/2017 via FedEx Ground (3 days). Text informed me the package would be delivered on 03/14. When I did not get my package by 5pm on 03/14, I viewed my travel history which read, "03/14/2017 2:18pm Customer not available or business closed". No one knocked on my door. I had even posted a note on my door which read "FedEx: Knock hard. Day sleepers. Thank you." I called FedEx. They could not tell me the address for attempted package delivery for I am not the shipper. I requested Paul to input my phone number into his notes for the driver for I knew no one had knocked on my door. He said there would be another delivery on 03/15 between 11am and 3pm. Today, even though I am a day sleeper, I have been awake since 10am waiting on this delivery. I have customers waiting on their merchandise. No one came by 3:58pm, so I went to view the travel history. It reads, "03/15/2017 3:06pm Customer not available or business closed". NO ONE KNOCKED ON MY DOOR!! My note about knocking hard is STILL on my door. No one called today. No one knocked yesterday or today. No call tag was on my door either day. I called FedEx. The representative stated my phone number IS in their notes. She said package would be delivered tomorrow. And, I said, "NO! I paid nearly $40 for 3 day delivery, and I want to know where the driver is right now, so I can go pick up the package, and not have to drive to Dothan to pick it up." She stated she would call the ship center, give them my phone number, ask if they could call me to have it redelivered today. She then stated it could not be delivered again today. I called my supplier, the shipper, since I cannot ascertain the address at which the claimed attempts have been made. She said she would call me back. Later, she did call, and stated that FedEx was of no help to us. They claimed the driver had already gone home (??? at 4:15pm???) and the package could not be redelivered. She did give me two door tag numbers. She said they would try again tomorrow. She verified my address correct. My neighbors state no one left call tags on their doors either. So the mystery continues, where has the driver been attempting to make my delivery??? I always use UPS and USPS, and see now why I do so, and WILL do so from now on. I am going to make attempt now to call FedEx to see if I can drive 40 miles to Dothan to pick up my 26 pound package myself. NO MORE FEDEX FOR THIS BUSINESS EVER AGAIN!!! UPDATE: No record of my package or door tag number according to the automated phone system. The barely English speaking representative who took my transferred call states the package is not available for pick up, but will be delivered tomorrow. He had no reply other than "it will be delivered tomorrow between 9am and 5pm" when I stated, "If the driver makes attempt where he has been leaving his call tags instead of my address I still wont be getting my package." UGH!! Finally, my package was left on my front step. I did not sign for this package, even though it was sent signature required. The driver evidently signed POWENS. UPDATE: Late April 2017 - Well, there was a replay on this scenario with a different supplier this week! Driver claimed to have made attempt to deliver to me. Driver claimed to have left door tag. NOT!! Evidently, FedEx lightning strikes twice. Driver again left package and signed my name.

Jeffery Jordan

Worst costumer service. Paid for package to arrive in 3 days without requiring signature. FEDEX decided not to leave my property at my door. They decided, why? Called to ask about the issue - 1st rep basically said too bad then hung up. Second call - FEDEX rep said I see no signature was required to leave on porch "DUH". Well you can drive to the FEDEX store to retrieve your package. WHY!?! I paid for 3 day service to my home! Now I have to drive 58 miles 1 way to get my property.

Anonymous User

Customer service WORST EVER, I paid for faster shipping, item was supposed to be here before 7pm yesterday, STILL have NOT received my package, tracking shows it out for delivery 2 days in a row and customer service has NO answers!! The first person told me that I just didn't understand and put me through to a supervisor who was worse than the first. No one could help me in any way, they had NO answers and offered NO compensation.

Mary Hall

First delivery date was Saturday then they changed it to Thursday now they pushed it back to Friday. I checked regularly for status updates and traveling activity and what makes me angry is that there was no activity on Tuesday or Wednesday. So what happened on Tuesday and Wednesday that they could not move a small package from one location to another. I order a lot of stuff online UPS is much better than fedx

Kyle Stanfield

I was sitting in the kitchen. No knock, no ringing of the bell. I have 4 dogs and they go nuts if anyone knocks or rings. No sound out of any. Walk out to a door tag on my front door. Its a package I have to sign for. Definitely driver did not at all attempt to ring or knock, just left a tag and kept going. I was definitely home and awake and available at the time listed on the tag.

jake cox

You should be able to give negative stars, the 2 ladys at the desk would not give me my package after they told me I could pick it up. I drove 2 hours to get my package on 2-19-2016 around 6.45pm. They were very unprofessional. The one lady bounced and tossed my package in her hands, as the package has fragile stamped on it. I will be filing a complaint with fedex

Dan Hinderliter

Customer rep at office tried to help but was not knowledgeable and called corp.; they gave conflicting information relative to what I had received when I talked with corp.; total waste of time. Even FedEx corp rep that the customer service individual talked with wasnt clear on their own policy. Not at all happy with my experience at FedEx.

Eric Shires

The absolute worst customer service I have received lately. If youre trying to print a FedEx label and it wont print you would think a FedEx shipping center would be able to help you figure that out but these folks can not..

Michael Pangia

Thought the reviews could be wrong but they are not...a corporate fedex location with terrible service.

Anonymous User

The actual fedex shippin is good but their customer service people are a.holes and smartasses

Carlos G

Very good service. Helpful staff, open late for Christmas always a plus. Near town.

pamela lul

They do stay open till 7 pm, which is better than the post office

sylvia denny

Very unwilling to help, bad customer service. I wont return

Steven R

Easy to send and drop off packages. Friendly service.