UPS Customer Center

200 Transport Dr, Cookeville, TN 38506, USA

Address:	200 Transport Dr, Cookeville, TN 38506, USA
Phone:	+1 800-742-5877
Site:	ups.com
Rating:	1.8
Working:	3–6PM 3–6PM 3–6PM 3–6PM 3–6PM Closed Closed

Location

Photos 4

Reviews 20

Kellie Ledbetter

Im disabled and cant get around and my friend that lives with me and helps me has a lot of medical issues also. UPS has never delivered anything to my house and I have ordered a lot of things in the past 10 years. They used to call me and let me know when they would be here and I would meet them at the bottom of the road. Now they wont even come to the first trailer and leave packages. They say they "left it at the back door" or "on the porch" or "other" ...but instead they leave it anywhere by the road that they can. I live 1/2 from the road and cant see the road and dont know when something is there. I dont like the way that they do business. Would they like it if there packages where left like that? NO THEY WOULD NOT!!! I cant post this unless I have stars they dont deserve any stars but I will have to give them a 1 star ............A Very Disgruntled Customer

Aaron Boss

I had a delayes delivery and needed to get because i was leaving out of town the next day. Finally got through to the lady and the customer service center and she was very unprofessional and rude. When i got there i wasnt sure if it was the same person but she was very rude and when i told her i could not wait til tomorrow she made a rude remark and left. I waited for awhile maybe 15 mins til she came back and finally helped me. Im not sure why ups doesnt do anything about this branch. They have a very poor rating here.

Devin Walters

Paid for 1 day shipping 4 days ago didnt realize they close on weekends. Said it was out for shipping at 4am and 4:30pm later still no package and they close at 6pm. Ive also bought a PC and had it shipped through them as well in the past and when I got it, it looked like it had been through a dryer. Im writing this review as I feel there is a lack of respect and care when it comes to their customers packages.

Alan Rader

Dont ship UPS. I have ordered new auto parts from two different shippers in the Western U.S. UPS delivered an opened package that had obviously been rummaged through AND they broke my part (they did this twice). It was very difficult to get the problem resolved and am still dealing with it. i am never using them again if I can help it.

Meagan Lang

Gone on vacation. Delivered 2 packages to my door, left on a camping chair, in the rain. They were XM radios to be delivered to my grandfather who lives behind us. No telling how long they had been there. The labels were bleached by the sun and now Im waiting at their office because they arent open until 3. Just ridiculous!

Debbie Johnston

Tuesday was my delivery date, Wednesday still not here, Thursday not here....... crappiest service on the planet. Last time they delivered a package it was left on my front porch in apartments, needless to say it was stolen, and 6 months later they still refuse to refund me my purchase.

Maggie Schaper

I needed an important package, but it had not been delivered in time for me to go to work. I left a note on my door for Russell to bring my package to the restaurant I work at. Next thing I know the host tells me I have a visitor. Russell made my day, and you can tell he enjoys his job.

thomas hammons

I called ups about a package that I shipped that had not arrived in a week. I was on hold for 20 min and they said the package was lost and they would try to find it as soon as possible. the very next day they sent me a letter saying it was damaged . will not use ups in the future.

Brian Quinn

Package arrives at 2:05 AM on Saturday at my local UPS store. I wont get it until Monday afternoon. Why? Because theyre closed all weekend. The local Fedex is open 9 -1 on Saturdays. Problem solved. But not by the guy who answered your customer service line in some distant country.

Leland Roberts

Ive read bad reviews on this company and their employees but Ive never had any problem whatsoever good people do their job best they can I guess everybody has a bad day now and then wouldnt you think

Hubert Johnson

I have had multlpe Delivers to my home and business and they all always there when they say will be I have the up most reguards for there drivers. I see them making deliverys into the nicht.

lachele headrick

2 times they have lied and said they delivered my package. When iv been sitting by my door all day waiting for it and nothing came. I am reporting the driver because this is not acceptable.

Joey Bowman

I have been here waiting on a package and the tracking and it says I am closed today. Been here and never closed on Fridays I dont know where you get your information but you suck!

Brad Sawyer

This company is pathetic. 2 day shipping and I get it 9 days later. No customer service on weekends and no around the clock shipping.

Joshua Sasser

Driver always claims he attempts delivery but never shows up on camera..multiple shipments delayed..customer service was a joke.

Walter Booker

Special thanks to Mark for helping get the packages out. Appreciate the extra customer service effort.

Joseph Price

Not open to get your package on Saturday FedEx and USPS is kinda crappy service

richard heard

sucs

abdulaziz alenazi

Close in weekend.