C and K Roofing & Construction Services, LLC

1797 Jeff Rd NW, Huntsville, AL 35806, USA

Address:	1797 Jeff Rd NW, Huntsville, AL 35806, USA
Phone:	+1 256-326-4232
Site:	candkroofing.com
Rating:	4.8
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 31

Reviews 6

Kevin Redmond

**UPDATE** Whether from reading this review, or just to follow-up with a lost client, the owner called me personally to apologize for the problems with communication outlined below. She did not mention this review, so if it was a result of reading it she was at least professional enough to make it about the service problems and not my response to it. That means a lot, so Ive added a star in and wanted to point out that next time we have roofing concerns we will certainly consider giving them another chance. I cant speak to the work they do itself, but communicating with them was a nightmare -- so much so, that I gave up. They never seem to answer their phone, and instead rely on a call center (much like the after-hours experience you would have with a doctor office). We seemed to be playing phone tag for days, with me leaving messages, because nobody at the call center was capable of doing/answering anything besides relaying messages. I kept telling them that my cell had no reception at work, and repeatedly left my work number. They couldnt seem to work this out and continued to leave messages on my cell phone. Finally they left a message that they would be able to come out on a certain day to give us an estimate. I called the call center, again, and let them know that the time mentioned was good. They never showed up. When looking to hire someone for thousands of dollars to complete a project, I certainly dont feel any confidence when I cant even get them on the phone or when they dont follow through with simple tasks. I see a lot of positive reviews, so perhaps they do excellent work, but as I didnt get that far my experience was pretty abysmal.

William Mosley

I was hesitant at first because they were very busy and they didnt know if they would be able to fit in my ridge vent job, but they called me one day and said they had a slot open to do it that day and asked if I wanted it to be done. I said yes and just hoped for the best. Originally I had asked for an estimate for 44ft of ridge vent installation and Beth quoted me that it would be about $600. Well it ended up that I needed about 52ft of ridge vent, and they repaired some parts of the roof while they were up there but they still only charged me what they had given as an estimate even though the job was bigger than expected. This is a great way to do business and will make me come back to them when I need to fully replace my roof. As an extra bonus, they informed me that I had a tree down in my yard and sent me pictures. This was great because I wasnt living in the house yet, and it could have been a few days before I realized it. The only thing that they could improve on is communication. I would email them and they might respond 3 days later. They didnt even email/call me after the work was done for another 5 days. I thought for sure once I owned them money for the job they would be more quick to get in touch. But I can not fault them on this, because the other two roofing contractors I reached out to didnt even respond at all. And when I was in contact with C and K they were very professional and very nice. I would for sure recommend them.

ronald ashley

We had leaking roof only when we had a driving rain. This seemed like a real problem to resolve because under normal rain there was no leaks. Jeff came out and said this would be no problem - we had aluminum valleys that had been put in about 10 years before and probably was leaking around some of the nails. He stated that they would take up the valleys and put in rubber with coating on the bottom that the nails going in the rubber would be sealed like in a car tire. The roofing installer was here two days and removed a lot of shingles from the roofer that we had 10 years ago that was not installed correctly and also put in a lot of wood that was rotten from leaks. It did cost a little more than was estimated but I am really glad that the roof is now installed properly. I thought it would take 3-4 hours and when I saw all the shingles that he brought to the house that he would not use even close to that amount because I thought he would reuse a lot of the shingles that were already on the roof. Instead it took him 2 days and a square more shingles than what I had seen and so the roofer did a really great job - he was thorough the job. Today we had a driving rain and no leaks. Hooray. Now I can paint the ceiling to cover the water spots that had ben there for quite a while. We had driving rains only 2-3 times a year that it leaked for the past 5 years and I finally got ready to have it done. Finally it really wasnt very expensive.

Chris Greenstein

Friendly and fair pricing for a quality 30yr product that I am confident will provide shelter for my family for many years to come. The clean-up of debris was thorough (magnetic sweeping to ensure no loose nails), though there were some soda bottles scattered afterwards at the edge of my property, which is so much better than other contractors Ive dealt with over the years! Its a beautiful roof. There was one uneven spot along an edge that I called about (needed a few shingles) and it was fixed right away. To put it in perspective, Ive dealt with other contractors who will put you off, ignore you after youve paid, or try to price gouge you- not C&K, they were responsive and caring from start to finish. Its pouring outside, and Im confident I have no leaks under our beautiful new roof. I will definitely be calling them when I need other work done on my home (they do windows too!).

Carla Jones

We have had several jobs done this past year with C & K Roofing and each one of them have been completed beautifully and with a high degree of professionalism. We have had problems in the past with contractors that either did not complete the work correctly or would not show up as planned. C & K Roofing always went above and beyond to make sure we were happy with the result. We have had a roof repaired, painting inside our home, a side sunroom porch, gutters, and will have a new front door installed on Friday. All of these were done by C & K. I really appreciate that they are able to do many different jobs and not just the roofing part of the business. It is nice to not have to deal with several different contractors when C & K can just about do it all. I highly recommend this company for any work that you are thinking of having done at your home.

Susan Tran

We had to have our entire roof replaced, and parts of decking, C and K Roofing were very informative and reassuring from start to finish. They take time to hear what you need and work to achieve that. A sudden storm blew in halfway through installation and they were very quick to get the house covered, even the owners of Cand K Roofing were quick to come help the workers cover the house and protect the work. We had a team doing inside work and even they got up there to help get the tarp down. They follow up with you to make sure you are happy and theres no issues with the work. We only trust our house needs to C and K Roofing. They handled everything with insurance making the process smoother for the homeowner. Thanks so much Jim, Beth and Brian :)