WOW!

Reviews 3

JU

Justhumbleme Clarke

The worst cable company is an understatement! This is the worst company ever wish I could speak to Mrs. Abdullah to tell her this company sucks! I was told because their employee credited my account incorrectly, I was responsible for correcting their mistake. I was also told that because of that mistake I havent had adequate services for 60 days but that I had to pay for the 60 days then request a bill adjustment. I said why do I need to request an adjust afterwards you have sent 4 technicians out and they all say the same thing. That my billing is interrupting my service the billing supervisor says well our bill states that if we make a billing mistake you are responsible for covering any fees. I guess if you have read this far I should tell you what happend I was given a $22.00 credit by their employee she then told me I owed $171.00 well what she told me was 84 cents short of what I owed. So the next time I paid I was told I owed 148 I paid 150 my service was still disconnected. I called spent 1.3 hours on the phone finally a supervisor said I was correct they were sorry. Next month my service was disconnected 2 days after I called to pay they said its because I didnt pay on time long story short the 80 cent the girl didnt charge me was now 50 days past due therefore, I needed to pay $275.00 to bring my account current wtf how does that make sense. On the phone with employees for 1.14 hours then the next supervisor said listen its a glitch if you dont pay forward its going to keep happening. I said cant you fix it or note the account he said I will note the account pay this and we will reconnect since then my Internet hasnt worked I cant record on my dvr so I call back they say well you are 68 days past due I explain I have never missed a payment they check the notes say I will have a supervisor call you. I never received a call so I call. The supervisor states yes it was our mistake but its your account you have to correct it we arent going to do anything further with this account. He said what you are saying makes sense but, its our policy that sense our employee made the credit incorrectly you have to pay it off I said my services have been inadequate for over 4 weeks and 4 technicians have come out. He said well we are sending service to the outside box even though we have restrictions on the cable box and modem you are still receiving service. I said Im paying for 65mbps Im getting 5 he said well 65 is set to the outdoor Box you have to pay your past due amount. I said I can only watch cable on 1 of my 4 tvs he stated the same. This is my rant looking for a lawyer this has prevented my kids from doing homework prevented me from getting emails and they dont want to correct it.

ER

Eri Stew

Absolutely terrible. I tried very hard to remain loyal to Wow despite the problems we have had since it changed from Knology. Transferring our service when we moved was a disaster. Initial service transfer started with the technician leaving our gates open and letting our new puppy out to roam the streets and neighborhood. Internet service was spotty, and our phone didnt work at all. We called again, we were given a 10am -12 pm window. Normally, I would commend early arrival, however; not at 8:00 am on a Saturday that requires me to answer the door in my pajamas. The technician came out with pants below his butt and his underwear hanging out in front of my 7 year old daughter. Then, he tells me that he didnt bring any equipment necessary to fix a phone line, and they double booked by appointment with another - so hed have to leave and schedule it for another day. Immediately after he left,our internet went out completely. We called again, we were given a new service appointment for between 4-6 pm. at 6:30 when no one had shown up, we left for a prior commitment. At 7:30 the technician called to say he was on his way - but we were no longer home and could not get back that evening. Called again to schedule and we were told it would be ANOTHER week before they could send anyone out. We have had no phone or internet service since moving to our new home, CHARTER was kind enough to come out within hours of us calling and install our internet service, we decided to just do away with the home phone all together. I called Wow to cancel service and was put on hold repeatedly for ridiculous amounts of time. Finally, I was told that I would have to take the modem back to Wow - whos nearest office is over 30 minutes away, and is only open during business hours (my husband and I both WORK during business hours), after much debate - Wow finally offered to send a technician out to pick up the modem.... in a week.... DURING BUSINESS HOURS. What part of WE WORK do you not get? I asked them to send me a box so I could mail it, and they refused. They said "We dont have the ability to do that". Really? all those boxes that the modems initially come in just disappear, huh? Your office does not keep postage on hand and/or does not have the ability to print postage or purchase it....? If this is how you reward your customers for trying to remain loyal to your service - despite the diminishing quality - you can keep it. I have terminated my service and will not be going back. I will send you the modem COD postage due, and I am not paying for the service we have not received since we moved, and you owe me a refund, as you bill for the month in advance.

BE

Benjamin Winslett

WOW! took over our previous provider, Knology, which we loved having. Unfortunately, WOW! continued to increase their rates, to the point we were paying right at $200 a month for a basic HD package. I left and went to Mediacom, but they (WOW!) charged me an extra month. When I asked for a refund, they promised it. A month later, not having received the refund, I called and they said they needed the first months bill from my new provider. Annoying, but I dropped a copy off at their office. Now, another two months have gone by and no refund. I called, and now my account number is associated with some other phone number, name, and address with no record of my previous calls. You cant make this up!! As far as the service, the internet was OK but slower than Mediacom. The menu on the cable box looked like something from Windows DOS. Channel line up was par for the course, but minus BBC America. Id opt for a different provider. *UPDATE* I was finally issued my refund for the extra month paid. However, the following month I got a bill from WOW! for the other person they mistakenly (?) put on my account. Thats right. I was billed for someone elses package, at someone elses address, but the bill was sent to my address under MY old account number, and my Social Security number was still listed on the account. Understand, with WOW! an account number is permanent and never recycled. This means they added someone else to my account and months later, I am still getting his bill. When I called to get it straightened out (sooooo tired of calling WOW!), I was told to go in person with my ID. More trips to WOW!. More hoops. I am getting ready to contact an attorney, as this could damage my credit and has created an identity theft risk. Cant make this stuff up!

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