Mediacom Communications Corporation

Address:	4349 Avalon Blvd, Milton, FL 32583, USA
Phone:	+1 855-633-4226
Site:	mediacomcable.com
Rating:	1.4
Working:	8AM–5PM 8AM–5PM 8AM–1PM 8AM–5PM 8AM–5PM 9AM–12PM Closed

Location

Photos 9

Reviews 6

Marshal Borja

There is absolutely nothing good about mediacom. From the time my Internet service and cable was hooked up I have had issues. The only tv I can watch is living room tv with main dvr. The tivo mini doesnt work. It worked when they hooked it up but then it kept losing connection to main box now nothing. I am paying for 50megs of Internet and I have been getting 29 megs. Not only that bug the wifi doesnt work. Only hardline. All issues started a short time after install, like the next day. The next appt date I could get is 11 days later on a Saturday. So no tivo in bedroom and no wifi so my wife and I are using our cellular data for almost a half of a month. And they give me a prorated credit of $3.12!!! I will be cancelling my service very soon. Very upset with them. I gave them a chance when I switched from att and they failed. Im paying $160 a month and I get a credit of $3 for losing 2/3 of my service for a month. What the hell. Im so upset with them and I want everyone to know what is to expect if what your paying top dollar for doesnt work the way its supposed to and how they honor it. Im highly insulted. Its no wonder their ratings are crap. They will never get their stuff together. Please feel free to contact me anyone at 8five0two93nine790. Even the technicians look like low level contracted out ex felons. And last but not least the information they give you is very inconsistent. I asked specifically what my total bill would be every month taxes and all and they told me then I asked when my very first bill would be due. My very first payment. And they said a month from time of install. Very clearly. When the contracted techs came out the first thing they said is they needed to collect the full 181.00 before installing. I was outraged. I contacted them and made a complaint. Why are the customer service reps not being giving the proper information to relay to us customers. I wish cox provided service in my area.

Carol Lutz

I cannot tell you how frustrated we have been with our internet service. We have had intermittent service for the past year. Continuous calls, technician visits, change out of modems, trips to the Milton office for new modems, etc. You name it we have done it. Mediacom stated they wouldnt credit our bill until the problem was resolved. One year later....it is time to see some refunds. We had begun to look for other providers and already had a technician appointment set. I decided to keep the appointment and see what they determined was our problem for the 7th visit in the past months. Finally, Chuck Cassady was our technician. Praises to him for saving our service with Mediacom. He searched out the problem instead of blaming it on another modem issue. He kept searching until he was able to determine the problem. It took changing out all the splitters, running a new drop from the pole and changing out other issues at the pole. We are finally up and running full speed. My hope is that it will continue but since he did his job correctly instead of taking the easy way out, I feel confident that this will end our problems. This man needs a bonus, a raise, and some great commendation for a job well done. He is the first that took the time to listen to our issues and find a solution. Hats off to you Chuck Cassady. I really appreciate you.

Tim Lafferty

Its been awful from the beginning. I was only able to enjoy a few days after installation when trouble started with excessive buffering. Then repetitive trouble calls that was more like training for me to become their technical expert. And a less than quick appointment days out on a Saturday. That we had to be held hostage for possibly 4hrs. And dont miss the call or your threatened with rescheduling. After they arrived and commented on the substandard Cisco product as the obvious problem. They then tried unsuccessfully to set-up not one but two of what initially seemed to be the best thing since Oreos. Which then left me with only one option because their next delivery wasnt until Wednesday. Which left me with youll never believe it, another Cisco. Which is the only thing we can now agree on is junk. It didnt last a day before it bit the dust and put a damper on our weekend with family and friends for Mothers Day. Now we have to go through this process all over again. And you would think they might expedite the repair. But the next available appointment Wednesday which doesnt work for us, so we have to wait until Friday.

AzNrAvEcHiLd6i9

It took them over 4 days to bring my service back up after a thunderstorm. With a home with more than 7 computers, and a job that relies heavily on the internet, this is unacceptable. There was also a recurring issue with my lines at during cold weather a few years ago. Everytime the weather would drop below freezing, I would lose my internet connection. It took dozens of phone calls for them to even send a technician; Their excuse being they could not replicate the problem. I had to lecture them over the phone about how copper lines contract when it gets cold. Dont even get me started on data caps. In a family with 2 PC gamers, a computer technician, and various other members that enjoy video streaming on Youtube and Twitch and video calling extended family members on Skype, their data caps are unbearable. They have no unlimited data plan. As soon as a better alternative such as Google Fiber is available, Im switching immediately. And if youre reading this, Mediacom, please register your Milton branch with the Better Business Bureau so I can file a complaint with them too.

Annamarie B

This is the worst cable company ever!!!! The guy came two hours late to set up my cable almost $400 later for the inital install and cable phone internet everything is gone !!!!! I called numerous times there is never a live person to talk to!!!!! My install was on aug 10th i lost service on the 11th and didnt regain service until 17th and they have the nerve to need to THINK about whether or not im gonna get a credit!?!?! Upon many other clitches and inperfections once again im without service!!?!! August 24th mo service again Office is closed today customer service is MIA I put in a call back request but they NEVER call you back!!!!!!!!!!!!! This company is shameful crooks charging outrageous price for a service they CANT provide and HoRRIBLE customer service!!!!!!!!! I think its time for A CLASS ACTION LAWSUIT Lord knows there is enough angry aggrevated dissatisfied customers!!!!!!!!!! IF YOU ARE NEW TO MEDIACON DONT WASTE YOUR MONEY YOU WILL SPEND ENDLESS HOURS TRYING TO REACH CUSTOMER SERVICE BECAUSE YOU WILL CONSTANTLY HAVENO SERVICE or Problems with your service

Angie Crenshaw

If I could have rated below a 1 I would have! Has been terrible service with Tivo, phone, Internet TV since day one, and thats only been for one month already numerous calls and 4 repair visits with another set appointment and the customer service at the Milton FL. Office on AVALON doesnt ever answer calls and they are rude and have No Idea how to show or give even an inkling of good customer service to the customers who pay their salaries, the people you talk to in there are down right rude and act like you walking in their door just ruined their day. The repair techs they send out are just as rude and obnoxious and will leave your home with no services at all if they choose to just to be an asshat. The Milton FL. Office on Avalon is 1000 times worse than the customer service you get when you call the 1-800 # . I for one will be immediately turning them into the BBB and the FCC and canceling their BOGUS CRAPPY services!!!