CDE Lightband

2021 Wilma Rudolph Blvd, Clarksville, TN 37040, USA

Address:	2021 Wilma Rudolph Blvd, Clarksville, TN 37040, USA
Phone:	+1 931-648-8151
Site:	clarksvillede.com
Rating:	1.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 58

Reviews 4

Curt Lane

Ive never had so many issues in dealing with a company that provides basic utilities before. I have attempted to establish autopay twice now through their horribly designed and programmed website. I attempted to do this before going on leave one year after the other as I am in the military and EVERY OTHER service I pay for I established autopay no issues. But I come back to the house both times to find my electricity is off meaning everything in my refrigerator and freezer was ruined (which I am an avid hunter so there goes my entire season of harvest). I call and find out what is going on both times and they dont care that I setup autopay and it didnt work. They dont care that all of my goods are ruined that I had stored away. They dont care that my wife and I are sitting in the house freezing waiting for the power to come back on. So after getting a representative in the line I was transferred to their pay department to wait AGAIN for a different rep to give them the information they needed to pay. Once that was complete I couldnt be done, that would be too easy, instead I have to call back AGAIN to let the first rep know that I had paid. Wait, why cant you check the system? Why cant this be done through one rep? So after two hours I had to not only pay the original bill but an after hours service fee as well. Additionally after the second time I was "penalized" for being late on payments so much (because the autopay WILL NOT work) so I had to pay an extra couple of hundred dollars. So coming back from leave both times I ended up paying about $400 both times with the second time pushing close to $500 just so my power could come back on while working through horrible after hours service. This company is poorly ran, absolutely no understanding or leniency for the customer. Horrible online website with a mobile site that is even worse. I have to pay through the online full website every time because it has my payment method saved. When I log into the mobile site I would not only have to re enter all of the information again but pay a service charge for draft even though they are the same payment methods? All in all, I have seriously considered moving to a different house within Clarksville on the simple requirement of being in a house that is not forced to be supported by CDE. Now thats sad.

Sean Werbderb

Ok, Im not the best writer, but almost every review on here lacks information that is useful to potential consumers, so here is what I have to say. Internet service 5/5: I read one other review on here that mentioned poor latency and packet loss. I have never experienced this personally. This was the one poor review I had respect for as far as the internet goes. I have never had any issues, and I use the internet heavily. It is important to realize that speed is lost in many different forms, and if you are paying for 20mbps, that isnt what your speedtest is going to say. Speeds vary on a number of factors, this is normal. Out of the 4 internet companies I have dealt with, CDE is BY FAR the most honest about their speeds. Go ahead and get U VERSE and take a speed test compared to what they told you you will get, you will be disappointed. This company has an honest policy when it comes to bandwidth. Usually companies dont advertise their upload speed, because the they usually provide garbage in the realm of upload. CDE has outstanding download speeds, and incredible upload speeds for the price, especially for an area like clarksville. I personally have no understanding why people go with U VERSE out here, I just had them come to my door and they left after they saw my speed test. I have only had 2 outages. electric: out of 3 years, maybe had 5 outages. They were taken care of promptly. I have personally seen their service techs repairing a station during a storm, It was obvious they were taking it seriously. TV: UNKNOWN, dont use this service Phone: UNKNOWN, seriously get a cell phone. customer service 2/5: This is by far CDEs downfall. You will always have to wait a considerable amount to talk to someone, when you do connect, it is hit or miss. occasionally I get a motivated, well informed representative to talk to, and I have also gotten the opposite on multiple occasions. This would have been 1 star with the exception of their technical service reps, who know what they are talking about. These are the guys that matter to me anyways, they are the ones solving the issues. CDE put it where it counts for my personal situation, but the 2/5 stands for what I would assume matters to the general consumer.

Jonathan Gieseking

I am leaving 1 star because Google wont let me rate it at zero stars. Either your company and its technicians are so grossly incompetent that it takes you a WEEK to track down and fix the cause of a persistent area-wide outage, or you are screwing with our service because we made a fuss about you not doing your jobs despite the fact that we pay $50/month The short version: we are paying full price for fiber internet that hasnt been reliable for several months, and have yet to be offered any sort of credit. Their higher-tier customer service almost never cals back when they say theyre going to. The long version:I would strongly suggest staying away from CDE as an Internet provider. Their customer service is HORRIBLE. We had been having spotty service issues for several months, at which point we finally got tired enough of it that we called them about it. Each time we have called, they try to blame our router for the problems (before even testing anything from their end). When they finally sent a technician out (he was nice), he found a 15% packet loss in a five-minute test. He told us an order was being put in to have the exterior box looked at, and that someone would call us to make sure everything was back to normal. Two days later, no one had called, and our service was still spotty. Five different phone calls regarding that resulted in five different answers from CDE regarding what the problem was, all lame excuses. Turns out, the box hadnt even been looked at. It was another week before the box was finally replaced. Its been a week since then, and every day for this last week, our internet has gone out at least once a day, with it being out for an hour at three separate times on saturday (once at 9pm; their customer service is supposed to be there 24/7, but when I called to report it, I didnt get the option to speak to a live person), and 5 or 6 times now on Sunday. Our service outage ticket is still open from yesterday (so I cant use the automated system to report another outage) and Im having to sit on hold at least 20 minutes each time I call.

Aiesha Medley

CDE is the absolute WORST business to deal with. Ive had nothing but problems with this company; but the last encounter pushed me over the edge. Whoever thought this whole KIOSK thing was a good idea is a whole joke. First of all, going to put my payment in the dropbox in the form of a money order after work is supposed to be a simple process. Only to get there and find out the dropbox is gone; since Ive seen or known nothing prior to dropping off my payment that this change was coming, I had a money order. Get to the Kiosk, It doesnt take money orders. Having to leave, go cash the money order, and come all the way back was the first inconvenience. It lets me put in what I remembered to be my account number, full last name, last 4 of my social and phone number. It doesnt take or give change so put the extra change in, received my receipt; thought I was done. Get off work the next day after theyre closed to find out my lights are off.. Why? Ive made my payment. Theyre Kiosk asks you for all of personal information, but doesnt reference it against your account number. Come to find out because I was already frustrated with getting the run around from the drop box issue, I keyed one number wrong on the account# after the dash and it posted to the wrong account. I take responsibility for my fault in entering 1 digit incorrect; however, why ask me for my personal information if its not going to be verified against the account # I enter? So call after hrs number, get the payment transfered to the correct account; but they want a $30 reconnection fee and $20 after hrs fee before they would reconnect my service. There was no supervisor, no customer service, no one that would do anything. So basically I had to wait til the next day for someone to handle what should have been able to be taken care of the day before. The biggest inconvenience EVER. If I could rate them a -10, I would. If I was able to choose another Utility service provider, I would have been gone several years ago bc they are down right ridiculous.