Cox Business, Inc.

Reviews 18

PO

Polly Machor

I have had good expericances with Cox until this morning. We have been having WiFi issues and so we went and bought a really good router but it was still messing up from the router in the modem so I called and asked for someone to trade my super cool modem/router for just a modem to handle the problem. First lady told me I would have to pay for a new installation ( really?! ) for a trade of such kind. I told her thats crazy and as she argued with me a bit I said I would write that on my reviews Im a strong customer care reviewer. She actually said "Humph!" On the phone so I said "thank you for poorly respresenting your company and have a great day" she actually changed her tone and sounded all happy and said "okay great you have a fantastic day as well! " Well enough about that one. I got ahold of tech support online through a chat and a very very nice lady Emma listened ( or read ) to everything I had to say and she apologized for the behavior of the rep and apologized when she said I needed to go to the cox store or it would be 3 days before my modem got here but she would ship it if that was my choice. Thats costumer service. Maybe you cant get everything your way right away but a calm nice person who gives you options is fantastic! Service, the techs themselves have all be great so far in my area

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GR

Greg Pribyl

I have been waiting 2 week for service. All I want is internet. I waited 1 week for them to run wire from the street. The next week they discovered no wire was run. This was supposed to be done by a 3rd party. I took time off for this. They came out again today and still didnt hook anything up. They said they would come out again in 2 weeks!!! Having to wait 4 weeks is very unreasonable. Especially when AT&T could have had it done last week. I went with COX because you claimed to be so good. That is bad costumer service and I even spoke with a supervisor and she wouldnt help me at all and first, and was reluctant to help me at all.

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MA

Madeline Herrell

Horrible internet service. Ive had service with Cox since Nov. and have had to have Cox come out 6 times in 6 months. Each time I get a differnt reason why my cable isnt working. This last time, the tech tried to tell me that my modem wasnt supported by Cox service. I bought my modem directly from Cox! Go figure.

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FL

flannery james

Sad situation they need to go bankrupt its obvious theyre asleep at the wheel The only thing they want is money they dont care whether the customer has service or not I am paying for service that I dont have and I dont know when Ill have it

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Ryan Smoot

We have issues with our business phone line and internet once a month. Looking to change providers so we dont continue to lose customers due to technical issues by their service.

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Ben Arnold

Worst experience Ive had as a business owner. Read the contract. You will pay the FULL amount for the ENTIRE term agreement. No exceptions.

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John Braun

Avoid Cox cable if at all possible. Slow internet and terrible phone service...not appropriate for a business. The worst of the worst.

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Jeff Hood

Cox Business is the most customer oriented telecom company around and definitely in the Northwest Florida region.

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SC

Scott Davis

Worst cable company Ive ever see. Ive lived in several states and this company sucks. Do not get Cox cable.

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KR

Kristi Moize

Hate it they will bill you even after you requested to be discounted. They over charge for low

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SC

Scott Smith

These reviews are BS. Cox is the best ISP in America. I know, Ive worked for 6 of them.

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GE

Geoffrey Youngblood

Ive never seen faster than 0.4 Mbps and Im paying for 5.0 Mbps. Absolute scam.

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Stephanie Curry

Awful Still not connected. NEW CUSTOMER! Never switch from direct TV!!!

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BR

Brianna Beecher

Probably the worst internet provider Ive ever used.

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BY

Byron Knowlton

Great services to connect with your customers!

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BH

BHH Sr

Not a store, this is where the techs meet up!

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MA

Matt Pierson

Cox is the best

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JA

Jackie Cannon

Would give no

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