Family Moving And Storage

3100 W Ray Rd #201, Chandler, AZ 85226, USA

Address:	3100 W Ray Rd #201, Chandler, AZ 85226, USA
Phone:	+1 480-753-3399
Site:	familymovingandstorage.com
Rating:	4

Location

Photos 29

Reviews 7

Mel Hamilton

This was my second time using Family Moving and Storage. The first time I had no complaints. This time I moved on a Friday. The movers were snarky and rude. I had several loads of boxes come in completely upside down. Boxes labeled "Fragile" just dropped right in front of me and when I asked them to be careful I got "You should have seen the way you had them stacked, what I am doing is not anything worse than that." They had music playing on their phone in their pocket using horribly offensive language. A number of my large furniture items are completely roughed up. When I called to make a complete on the following Friday ( the agreement says within 10 days) The first thing Steve said to me was "We dont have people working here that would do anything like that". Then proceeded to say "I have a hard time understanding if you had an issue with your move why it took you a week to call me." When I tried to express to him about the music his "outstanding movers" had playing that I found offensive, he talked over me raising his voice telling me not to use that profanity with him. As I continued to try to share my frustration with him he continued to talk over me, yelling, and said that he "was not going to keep listening to me say the same thing over again and he was hanging up now." This is not the way to treat a customer. All he had to say was "wow that is not something I usually hear about our moving teams. Let me check into this and I will give you a call on Monday". But instead he came out the gate completely defensive and with an attitude towards me. UPDATE: I have been contacted by Matt who is a Business Partner. He expressed his concern with the way things were handled and the way I was treated and gave us a gift card for dinner out. He said that without the insurance they offer per pound there wasnt much he could do about the damaged items. His primary concern was how things were inappropriately handled after the move. I appreciate his effort to better handle this situation and to smooth things over. Lessons learned in general: take photos of everything, pay for the insurance if you expect to be reimbursed for any damages at all, discuss how many breaks are appropriate for the movers up front, discuss how far they will be walking to carry things in and out and always expect it to take about 20% longer than you are quoted.

Cyndi Whitmore

I booked Family Moving and Storage for a local move and they were great... even though I changed dates on them 3 times! It was only about 4 miles, the guys pulled up early and were loading furniture by the scheduled start time. I was working with a small budget and was afraid they might not get everything I wanted loaded in the time I had them for, even though we had already moved half of the items to the driveway and most of the rest near the entry. They had everything Id originally wanted loaded in half an hour and about 10 large and very heavy boxes of books Id been planning to move myself, in spite of having to assist me in unhooking a real stubborn host from my washer. Start to finish they were done in about 90 minutes. The rates (1 hour trip/travel charge, 2 hour job minimum) was clearly explained when I booked the job and there was no moseying along to try and stretch it beyond the two hours. Michael and Rene, I believe were their names, each introduced himself, shook my hand, listened carefully as I explained what I wanted, got right to business, and then wished me luck in my new home. They really took so much stress out of my move, and Id be happy to use this company again and recommend them to family or friends.

google user

I had to make another 2 trips on my own! They only took 60% of my belongings and tried to demand the money in cash. When i didnt carry the money they charged me which was thousands more then the local other business the "dispatcher" who goes by multiple names and is defrauding people wanted to get in a very uneducated debate about him tampering with customers contracts in order to demand more money. This company is a total rip off! DO NOT USE! IF i could rate them 1 star i would. Pete aka mike aka paul aka dispatcher is the most uneducated business person if you can even call him that. P.s. lets not forget at first he said they dont re use their boxes and thats why we are paying so much money, come to find out- they do REUSE their boxes!! My move across country costed me less than a move down the street half hour away. THIS PLACE IS A TOTAL SCAM!!!!!!!!!!!

Lindsay Kunz

My husband and I did a local move within Tempe. A lot of moving companies said that local moves are a "hassle" and "labor intensive" for whatever reason. Family Moving And Storage never made our request sound like a pain-in-the-behind. Two guys came out and moved all our large furniture from the third story of an apartment complex into a single-story single-family home about two miles down the road. They were friendly and professional. All our furniture is intact and placed in the correct room. I like that they dont have a 4-hour minimum; our move was only 3-hours. Their hourly rate is lower than most at $69/hour. I especially like that they didnt charge us for the wrapping material and blankets they used to keep our furniture safe. Thats a HUGE plus. I would definitely use them again. Thanks Family Moving And Storage!

Jessica Cheong

Overall I had a great experience. The price was cheaper than another company that I had inquired; the two movers were very fast and even remembered which furniture went to which room. The reason that I did not give 5 stars is because the communication was less than stellar at the end. They called me on Saturday at 930 am to say that the movers will come on Sunday afternoon, but that they will call again Sunday around 930 am again to give me an actual ETA. Sunday comes, 11:30 am has passed, and no call. So I rang them and the guy said the drivers were already on their way. I then rushed to my old place and apparently they had been waiting there for 15 minutes - but no one called to tell me any of this. So that was not very fun, but as mentioned, I had an overall great experience with this company.

Forrest Fuller

My wife and I moved on November 1, 2014. The staff was prompt, courteous, and efficient at both the pickup and the drop off. It was some time before we settled in and fired up our $900 Weber grill (about half the cost of the move), which had been under cover during the move. When I removed the cover, I found significant damage to the grill, beyond repair. Even though I had passed the 10 day claim period, I did notify Family Moving about this damage, thinking they would want to know. Not one word from them in response...no apology, nothing. This "caring" company apparently only cares for up to 10 days after services are rendered. Sad, sad, sad. We thought we had found a good one.

Rose Andrade

Hi to all, I used Family Moving and Storage in December and from the beginning Jeff the person who takes the information and schedules, to the actual movers, made a difficult situation run smoothly. I was buying a home and the closing date kept changing, and I was stressing out! Jeff was very understanding and worked with me every step of the way. The guys that did move us were nothing but gentlemen and worked as quickly and carefully as they could in fact I appreciated their help so much I bought them pizza for dinner! I would definitely refer them to any one who needs a moving company. This company is reliable, dependable and reasonable. Thank you so much to all how helped. ;)