Ocotillo Village Health Club & Spa

4200 S Alma School Rd, Chandler, AZ 85248, USA

Address:	4200 S Alma School Rd, Chandler, AZ 85248, USA
Phone:	+1 480-656-0045
Site:	villageclubs.com
Rating:	4.4
Working:	4:30AM–10PM 4:30AM–10PM 4:30AM–10PM 4:30AM–10PM 4:30AM–10PM 6AM–8PM 6AM–8PM

Location

Photos 98

Reviews 8

Connor

Ive been going here for 4 months & honestly this Health Club isnt as great as you would think. First off you end up paying so much money for such little benefits. You get free water, coffee, & towels, thats about it. You spend your hard earned money on a expensive membership with no little to no value. Membership department is down right horrible. Kasey & Sterling DO NOT know how to do their job. Kasey cant even lift a finger without running over to Sterling to ask for help, she cant even use her computer to check something without his help (Its actually kind of sad). Sterling is very passive aggressive and always gets his way regardless of your feelings. All the Membership department actually cares about is meeting their quotas & DO NOT care about you. I had to get called into Membership numerous times because "my card wasnt going through" when I had well over $5000 in my account. Their system is so bad and they DO NOT even know of to bill a credit card. Its sad that Management would even hire Sterling and Kasey. If you still end up going to The Village after reading this, youll always find a Party in the Membership department when you walk in. The Membership depart is horrible and should be changed out immediately with people who actually care and want to provide you with a good experience. I actually appreciate the other staff there they do good work and are very friendly (because they are mostly nice young kids). You think if you pay a good amount of money the people would be nicer, NOT. Good majority of the people (not all) are pretty snobby. If you like having people come up to you while on a workout machine and ask you "How much longer will you be?" then this is the place for you. You will find that the people who go to golds gym to be more considerate that this place. The mens showers are full of used razors and around the lockers there are used towels everywhere. The cleaning staff trys to keep the place clean but sometimes the men that go there are slobs. Overall, this is a Health Club if you just want to impress some friends. On the outside this Health Club looks great, but once to go inside youll find Bad Management, worse Membership Department, and rude people. Pros: You Feel Expensive, Decent Food, Friendly young workers Cons: Membership Department, Management, Price you Pay I hope this review gets to the right people and fixes all these problems

Esther Jo

This health club and spa may seem like an amazing and wonderful place! And of course I thought so too at first. I have been going to this club for about half a year almost everyday consistently. I was a regular customer here and I am familiar with everyone that works here. I enjoyed using the Villages equipment and services as well as contributing and purchasing a lot of their goods. Until I encountered their unprofessional and extremely rude customer service. I cannot believe the treatment I have received from the people at the membership department. I have not only been contributing and benefiting this health club, but always paid the unreasonable payments monthly without any complaints or problems. I have not only been pulled aside once but two times from my workout due to their own fault and their lack of doing their own job. I clearly remember one of the membership department staff, Kasey Miller, talking down to me and just flat out degrading me, treating me like I was some criminal when I have done nothing but paid my monthly dues, contributed, supported, and utilized the services provided to me. She has treated me and basically saw me as some atm that she can get easy cash out of. I was immensely disappointed, but more furious and disgusted of how the staff can be so aggresive and narrow minded. I just can not believe how they run the place and do their jobs. Honestly, the only decent employees at the Village health club are the front desk and cleaning workers. This place is a joke and the membership price is ridiculous, if you are a upper middle class like I am. And the fact that they have the audacity to cheat you for more money is just disgusting and outrageous.

Eddie Brown

The staff is friendly and knows me by name. The club may get busy, but is never crowded and it typically sudsides within an hour or so. My family is healthier and is spending more time together since we got the membership. Random comments: I left a complaint in the suggestion box and the problem was fixed within 24 hours and a staff member contacted me to discuss the resolution. I couldnt ask for more! Its more expensive than other gyms, but you have so many more fitness options than cardio and weights going here! The indoor track and racquet ball courts are awesome to beat the heat in summer! They keep the facility clean, which cant be said for other gyms in the area. The cost seems high, but I havent noticed a net difference in my finances because we changed our lifestyle. Instead of going out to eat and drink multiple times a week, we spend time at the Village and go out less. We still get great entertainment, my budgeting hasnt been effected, and now we look sexy and feel fit when when we do go out! Only problem I really have is upper middle class folk with entitlement issues, but what can you expect at the price point and location? Most folk here are friendly and good people that are actively working to maintain their health.

Mandi P

Village is an outstanding combination of fitness opportunities with great equipment and accessible but challenging group workouts coupled with resort like experiences. I love how folks who work there have access and use the facility as well as know my name and are always friendly and welcoming. Other members are professional and smart with a great balance of families and individuals. Whether having lunch at the cafe, getting a massage, or sweating it out, going to the village brings clarity and balance to my day. Definitely worth talking to Chase about becoming part of the village family.

Bruce Greene

I got a trial membership here and this place sucks. The lady showing me around (I think Casey) kept on bugging me to get a membership and every time I saw her she would be very pushy. There was a good variety of machines and weights but EVERY gym has that. I felt like if you actually pay to go to this gym you would find some better machines or something. This gym is a little to expensive for my taste and I think if your just looking to run and do weights you would be financially better to go to another gym (literally 4 gyms within 2 or 3 miles of here) Not worth the free coffee

Gustavo Sanchez Celis

Simply the best place to play and take tennis lessons in Chandler, Arizona. They have 7 brand-new outdoor tennis courts, 4 or 5 tennis coaches on staff, 2 ball machines, and many people of different levels to play with. The tennis experience here is enhanced by all the awesome amenities like the swimming pools, the gym, the spa, the cafe, indoor basketball, childcare services, and locker rooms.

Stephanie Gonzalez

We love being members here. Staff is friendly and most of them know us by name. The kids care is great. Facilities are always clean and have alot of classes and machines to offer. There is Monthly events for both adults and children.

Jonah Henry

Very well-maintained facilities. Tons of stuff to do there. Weight room is a bit lacking for powerlifters, but has everything you need to train as long as youre creative. Overall, best gym.