Panera Bread

3991 S Arizona Ave, Chandler, AZ 85248, USA

Address:	3991 S Arizona Ave, Chandler, AZ 85248, USA
Phone:	+1 480-895-7688
Site:	panerabread.com
Rating:	4
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–9PM

Location

Photos 100

Reviews 14

Dylan Cooper

Eating at this Panera was a huge disappointment. Panera is a poorly managed chain (as evidenced by this store) and we will NEVER go back to a Panera ever again due to our experience at this location. The only thing I would consider ever ordering again is the green tea, but certainly not the food. First of all, they got rid of over half the menu and made the portion sizes much smaller. For 39$ we should get more than a handful of macaroni, soup, and salad (the tiny cups they gave us were only halfway full). Also, for 39$ the customer service should be better than a taco bell, but it is not. The teenagers working here are rude and careless. The young lady on the drive-through intercom failed to even mention that they were OUT of Panini bread. How do you run out of panini bread when half of your menu is paninis?! The nicer young man at the drive through counter had to explain to us that the panini bread was out and asked what bread they could substitute but this should have been explained immediately by the young woman when I was actually ordering it. Panera is a poorly managed joke. I cannot wait to see Panera go out of business! You would think that regional managers and other higher ups in Panera would look at the pathetic reviews regarding this particular location and actually do something to fix it before they continue to lose more and more customers but it is obvious that they dont care.

Karyn Colella

When Panera bought controlling interest in Paradise Bakery, I really was sad about the change; still am. While the food is still good, I liked the personal feel of Paradise, walking along the food options while they chatted with me as they prepared my food. Now it feels like any fast-food restaurant. I pay for my food without seeing it, and sometimes it is delivered to my table while Im still getting my drink. Hardly any personal attention. And the corridor where you go after paying to get to the drink station or to pick up a to-go order is right where the servers pick up the orders from the kitchen. It makes me feel like Im walking through the kitchen and disturbing the servers. The food is still very good and very healthy. And I like being able to use the app to place a to-go order in a rush. Despite the change, I still go here about once a month.

Martha M

Paneras food quality has been going down in the past years. However, I came to this location and asked for their pick 2 menu, the lady described it, I tried to order, then she said oh thats only for lunch...right now we only have the breakfast menu....I should have known. However, I ordered a steak and egg sandwich, and it was bloody. I mean leaking bloody. I take it back to someone who seemed to be the manager and this person states that the seasoning they use is this color but he can make me another sandwich. So they did made me a cheaper, sandwich. The sandwich was good. But I think they have some work to do in their comminication skills and making properly cooked/appetizing sandwiches.

Jennilee Montgomery

I come to Panera at least two times a week. I recently placed an online order and tried to use a coupon code that I received in the mail for a "buy one you pick two, get one free", the online system would not allow me to use this code. I called the customer service phone number and was told that it wasnt a valid code, that they hadnt sent anything out in the mail. When I asked to speak with her manager she told me there were no managers. Basically there was nothing that she could do. Im so disappointed in the customer service that I received. This experience is making me second-guess coming to Panera to eat at all.

Michael Carpenter

One of few sandwiches I crave. Im really not a sandwich person. Generally I hate them, but Panera nailed the whole experience than topped it off with a delicious meal. My first impression when walking in was just how up to date it all was. Of all restaurants Ive been to Panera had by far the best execution of using technology to improve the dining experience. The ordering kiosks were super cool and allowed me (an admittedly picky eater) to make my perfect sandwich with no fuss. I honestly have nothing bad to say about this restaurant.

Robin Barrett

Its been awhile since eating at a Panera and I used to really enjoy the food. Menu has changed since last visit. The avocado on our sandwiches were partially black, the sandwiches were falling apart and overall unimpressive. We ordered two kids meals and received sides for only one of them. This was a to go order so didnt realize until we reached our picnic destination. The kids Mac n cheese was just ok and my kids only ate a few bites; I didnt care for the flavor. Thankfully, the pastries were good.

Bonnie Thomas

Worst Panera experience ever! And the manager (Andrew)there is completely unprofessional. They made a mistake and charged me for a can of something instead of the frozen lemonade I ordered. It took 10 minutes for them to get my lemonade to me after I asked how long it would take AND they had me run my card again because the lemonade was 30 cents more! The top of their receipts talk about complete accuracy and how it would be handled. Absolutely this process was not followed tonight. So disappointed!!

Amy Unger

This Panera never gets my online order correct. Theres always a missing side item or the wrong side item or sandwich, so on. They get stars for friendly service, but lose stars for inaccuracy. The actual restaurant is typically popular and crowded, so I always order carryout. Good luck finding a clean table, or a table at all. Food is decent but overpriced.

Tonsof Trav

I have always heard good things about Panera and my wife loves Paradise Bakery so we tried this place twice. Did not care for the the presentation or quality of the food either time. I remember after the second time we tried it my wife said "I wish the Paradise Bakery down the road hadnt closed". We will probably not be back.

Jason L

I like the Pick Two myself. I usually get a Fuji Apple Salad minus the chicken and a cup of soup. Their MAC is good and creamy. They offer Pepsi products. They have fresh bread to go with the soup. Cant wait for Autumn to roll around and get the Autumn Squash soup!

Tony Godshall

Not quick on the espresso drinks for rapid pickup orders, and theres vomit in the parking lot but the food is a lot better than fast food joints and they have free WiFi. Whats with the vomit in the parking lots around here? There was also vomit at the Valero?

emuelle7

Much better service that the central Phx location. Better floorplan, too. Javier is the sweetest clerk in the world! The green tea and the breakfast souffles are every bit as good as I remember from bumming around the Paneras in Chicago!

J C

I love coming here! Im always in the mood for Panera. Food is great, service is great! They have a great selection of salads, soups, sandwiches and more. The employees are well trained in delivering great customer service, great job!:)

Rachel Davenport

I love the turkey cilli soup, grain chicken salad and great tasting coffee. Service is always friendly and fast. I also like that you can get any pastry for ,99 with the purchase of any meal. Awesome food, coffee & service!