Gilbert Computer Repair Service

1425 W Elliot Rd #201, Gilbert, AZ 85233, USA

Address:	1425 W Elliot Rd #201, Gilbert, AZ 85233, USA
Phone:	+1 480-269-6033
Site:	gilbertcomputerrepairservice.net
Rating:	4.7
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM Closed

Location

Photos 13

Reviews 14

Emily Holland

Im so disappointed by this company. After all the great reviews, I thought Id be getting really great service, and was happy to use a local business instead of carting my computer off to Best Buy. However, Ive had nothing but problems with them. I needed a new CPU fan for my desktop. To start with, they didnt order it when they said they would, and I had to call them repeatedly until they told me they had received it. But that was a minor problem compared to what happened next. When David came to install my CPU fan, after doing so, he booted up my computer. I asked if he was done, since it booted up okay, and he said he was going to "check to see if it overheats". I said okay and went back to what I was doing. Half an hour later, he told me he was done. He had installed a "cleaner program" and at least one web plug-in that I had *never* requested or given him permission to do. Despite my asking what he was doing, he told me twice that he was just "seeing if my computer would overheat". So, a blatant lie. I never gave him permission to install any software on my computer. I am now very concerned about what other programs - malware and spyware, et c - might have been installed on my computer. The cleaner program - which David not only installed but also ran without my permission - deleted saved data on my computer and even uninstalled my mouse! Then, to add insult to injury, they charged me for "labor" - time David spent doing things that I had in no way asked him to do. I cannot get anyone at the company to return my calls. I am perfectly willing to pay the cost of the CPU fan and the time it took to install - about ten minutes. But I was charged for an hour of labor. I have attempted to contact them multiple times but still have received no response.

Real Biz Review

I CALLED ASKED IF THEY WERE A REGISTERED BUSINESS IN AZ. THEY SAID YES, I CHECKED THE SECRETARY OF STATES WEBSITE AND CHECK THEY ARE NOT..... I CAN NOT DO BUSINESS WITH A NON REGISTERED BUSINESS. I CAN NOT TRUST MY PRIVATE INFORMATION WITH A COMPANY WHO DOES NOT REGISTER THEIR BUSINESS IN AZ. As for your response, Trade Names are what they are "called Trade names". So when they look up your company they have a registered name to go with a business, what are you afraid off?? Yes you are a DBA, Doing Business AS.. Yes Insured does your insurance policy cover all the other manes you use "San Tan Computer Repair, Gilbert Computer Repair, Chandler Heights Computer Repair, etc " Having Address that are Post Offices, Empty lots etc. The policy you have is for you not all your DBAs??? Just your name, I mean DBA. Good Business practice include that you are honest with customers. No to give false information of making your company bigger then it is. You work out of one location and it is your home. Do not make the public think you are some huge Business. That is why I am called "Real Biz Review Transparency is the best policy, thank your for the feedback.......

Chuckie Valdez

I was having a battery issue with my 2013 MacBook Air, and since I’m not very tech savvy per-se, my first option was to call Karls Technology. Right away, William answered the phone and once I explained the issue, William was able to diagnose the problem, offer a temporary fix, and set up an appointment within the next two days. Oh, and, the best thing was William came to me. I didn’t have to drive anywhere! William at Karls Technology was extremely friendly, very knowledge, had affordable prices, and was able to fix the issue right away! Would definitely use again!

Joni Hill

Id accidentally dropped my laptop and it wouldnt take a charge anymore. Found Karls online. Knew I couldnt go wrong with them after reading many of the outstanding reviews. So glad I was right! Texted them after hours and they got back to me right away and came out to my house the next day. Solved my major problem quickly and checked out the overall state of my computer too. Very affordable and loved the wonderful, knowledgeable tech who was so friendly and helpful. They are awesome and will use them again if I have any other unfortunate computer issues.

susan smith

I was completely satisfied with David Peters. I was worried that the computer would be unfixable, but he proved me wrong, to my delight. What I really appreciated was his thoroughness. I will never google my computer problems again, I will call directly to Karls Technology and ask for David.if I have any technical problems in the future, It is good to find a trustworthy and knowledgeable company. I highly recommend this company.

Debbie H

Superb company. Without fail, these professionals respond quickly, efficiently and pleasantly with superior know-how. Ive used them many times in the last five years and theyve never failed to have the highest service standards and reasonable pricing. I HIGHLY recommend them. William took care of my issues today very quickly and expertly. I feel very confident using them for all my computer issues.

Stephen Mogowski

Outstanding firm -- extremely honest and qualified technicians! Ive worked with this Karls Technology twice in the past few years and each time they have exceeded my expectations. My most recent experience was with Rod; he was prompt, professional and able to explain a complex subject matter in laymans terms. HIGHLY recommend this firm!

Mark Aquality

When our business system crashed Gilbert Computer Repair/Karls Technology to the rescue!!! They helped us retrieve everything - it felt kind of like a miracle! Then, with just a phone call, they helped us iron out some minor bugs as we reset everything. Thanks guys! Wed be seriously up a creek without you!!! Thanks William!!!

Randy Sneed

This is an excellent outfit to do business with. They are quick to respond, to get the job done correctly the first time. Techs are friendly and put up with underskilled users. Their explainations are clear and easy to understand. I have used them for several software and hardware issue and have been uber satisfied.

Joe Hornstrom

I had the technician (David) show up with in 1.5 hrs of my call in. He called ahead and showed up on time. He was able to fix my issues on three computers in a timely manner and everything is operating better than before! I would recommend their service and will use them again if and when needed.

John Hansberry

Simplified the trouble and offered options to enhance or fix the problem. Thanks so much, and my daughter, who has wracked her brain to figure this out, was validated with her thoughts on probable cause as well. Thanks so much, we will certainly refer and use your company again.

Paul Cox

David called ahead of time and arrived when he said he would. He was very knowledgeable and solved my issues very quickly. We just recently relocated back to Gilbert and Karls will definitely be our computer service going forward. We could not be happier with this visit.

Stacy Kreggs

We have worked with Gilbert Computer Repair Service and Matt for several years. He has always done an amazing job taking care of our computer issues. Just the other day we bought a new computer and had him set it up. We could not be any happier with a computer service!

Bryan Kowacich

Wow! Hands down the best IT company I have ever worked with. They are on the ball and do such great job of monitoring and fixing IT issues that arise. Thanks to them, we have a thriving business. Highly recommended.