Geek Squad

1900 E Rio Salado Pkwy, Tempe, AZ 85281, USA

Address:	1900 E Rio Salado Pkwy, Tempe, AZ 85281, USA
Phone:	+1 800-433-5778
Site:	stores.bestbuy.com
Rating:	1.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 10AM–8PM

Location

Photos 1

Reviews 6

Roland Bayse

I prepaid for drop insurance on my new Mac Book Pro as I was promised it would all be taken care of and look like new when I got it back should anything ever happen to it. Well the laptop did take a spill and suffered a split in the seam in the back over one of the hinges. I was assured it would all be handled and there would be no sign of the damage when I got it back. When I receive it back the split was still there, looked like they dusted it off and sent it back. They fussed about it and behaved defensively when I showed them the problem. All the while there was a woman next to me complaining to an other Geek Agent that she had submitted repairs 3 times and her track pad was still unresponsive. I was promised that my redo repair would be expedited and over night air shipped that evening. 5 days later. after not hearing anything, I make the call, it wasnt shipped out for repair until 2 days after I dropped it off, they explained this to me in a haughty defensive tone, as if it were my fault for believing the Geek Squad Agent. Currently no one knows where my computer is and no one knows how to find out where it is. They have me at a disadvantage.I have spent too much money in that store to be treated with such disregard.

Lucas Jiang

If you can work on your own computer, dont ever come to Geek Squad. Im saying that because I currently have a computer worked on by them. I placed order on Saturday 2014/1/18, and I was promised by Sunday 2014/1/19 I will have my laptop back. So I went to the store, it turned out they have tech issues, needs more time to work on it. and By today 21st, I received another phone call from them saying they still are working on the laptop. The work is very simple, to put a ssd drive into my laptop, and recovering windows into my ssd drive. It takes them a whole week for them to do the work. Dont ever come to Geek Squad.

Anonymous User

I concur with the other reviews. Granted, my Geek Squad experience was a few years ago and was not at this particular Tempe location, but they basically had the computer for a very long time and did not fix the problem. They did install some new programs I did not ask for and then asked to be paid for those. It was kind of like going in to have your alternator fixed on your car and having it returned still broken, but with new tires. Thanks, but no thanks.

Mohammad Aljassem

Damaged my laptop instead of fixing it, and they didnt even mention it when they returned it. how professional!

Alice Baker

I have brought in several computers for the years for various issues and havent really had an issue.

Anonymous User

50 just to look at my computer. Unacceptable.