Goodyear Auto Service Center

3515 W Union Hills Dr #100, Glendale, AZ 85308, USA

Address:	3515 W Union Hills Dr #100, Glendale, AZ 85308, USA
Phone:	+1 602-863-9494
Site:	goodyearautoservice.com
Rating:	2.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 8

Reviews 18

Kendra Schwerd

I made an appointment for an oil change 3 days in advance. Since I did not know what kind of oil my car took, I selected "oil change consultation". Within minutes of making my appointment, the manager called me and rudely asked what I made the appointment for because "I did not check any services on the site". However, I got an email confirmation stating my appointment time for my "oil change consultation" and free inspection. When I came in to the shop, the manager did not even make eye contact and just asked what I came in for. I told him I had an appointment in which he asked if I would be leaving the car with him. Luckily, someone was able to come pick me up because the oil change took 2 HOURS!!!... EVEN WITH AN APPOINTMENT. I do not understand why they even make appointments if they take just as long as if I would have just walked in. I will be avoiding this place from now on.

Brittany Arredondo

I really enjoy working with the people here. This morning I went because my battery has been acting funny. One day my car works fine, the next it wont even turn on or unlock with the alarm remote. These poor guys stood in the pouring Arizona monsoon rain to look at my battery just to find that the connection just needed to be tightened. They did not make me feel bad for them getting soaked and I appreciated that. They also noticed that I needed new windshield wipers and put them on right away for me. They are also efficient and get me where I need to go quickly. At first, I went to them because it was close to my house. Now I go because I know I can trust them to tell me the truth, not pressure me into getting services I dont need, and I find the price fair.

David Merriam

Spent 3 weeks in for service with my daughters car. 2 weeks for clutch, then the starter they broke, then the clutch cylinder they broke. Then a week for an oil leak that wasnt there before they worked on the clutch. Got the vehicle back with the drivers cloth seat and door panel greasy/dirty and paint damage to front bumper. Goodyear Customer service says we waited to long to complain, (2 days over a weekend, while they were not open) and are not going to do anything for us. If this is how the store and Corporate treat their customers I will have nothing to do with them. If you value time, courtesy and cleanliness, avoid this store at all costs.

Bret Cooper

Took car here to get an oil change, tires rotated, and get a heat exhaust shield underneath car to stop rattling/bolted back down. They called back and said couldnt get oil filter cap off and if they broke it coming off itd be $75. So got oil change completely except oil filter replaced. And then when I picked up the car they hadnt even bothered to fix the heat shield rattling underneath. And all they had to say was well our guy didnt type anything up on it and I had specifically told him they needed to fix that twice. Dont go here if you want to get fixed what your asking to be fixed. They wont do it.

Sean T

The customer service is good, but this place is out of stock on everything! I had to wait around while they got my product from another location. But at least 10 customers came in with needs for various items... tires, battery, belts, brakes... all out of stock. I wouldnt expect this at the Goodyear service center. Maybe an independent garage that is in the Goodyear network, but not this place. I would try a different place before coming here unless this is your last choice.

Natasha nesmith

Ive been here twice and had nothing but good experiences. David was friendly, helpful and I did price comparing before going in and I was priced more than fair. I have had bad treatment at brakes plus and the old fletchers and this place so far has blown them out of the water. I wont take my delicate vintage car anywhere else. Corporate needs to fix their AC though, that is so mean and cruel to make your employees and customers roast all day.

Kendra Conte

Yes the waits can get long if you are planning on staying but that happens everywhere. The day manager is very friendly and always trys to get you a good deal. Just today I needed a part replaced and he didnt even charge me because they had an extra one in a tool box. The building is kept cool and the complimentary coffee is actualy good. I have come here a couple of tines for tires now A/C and I am always pleased with the work.

DeLane Patterson

Needed emergency service for DOT vehicle, they didnt have the tire which is understandable, but they wouldnt even help me pull the wheel off so that I could get it mounted elsewhere. Plus the were rude about it. I basically felt I was told to F off...go across the street to fletchers, they helped me right away.

Anonymous User

Do not go here! They over charge and are disorganized. Lost our key, and made us drive down with a spare to copy it, which set us back a whole day without a car just to get 1 tire replaced. Basically for a 9.5 mile tow and to replace 1 tire, we were without a car for a day and a half, and it cost us $266.

tim le

I am waiting to pay for my oil change and the douche bag, mike karas, rather do his data entry than assist a customer who is ready to pay and be on my way... Customer service sucks here. Oil change was inexpensive, but I dont think they its worth my business.

Marc Thomson

After trying a number of other tire shops, I ended up at Goodyear. They were much more professional, just gave me the facts without the pressure. Very prompt, courteous and professional. Competitively priced with excellent service.

Anonymous User

Prices are competitive, but the service is terrible. Took them 4+ hours to do an oil change I had made an appointment for way ahead of time. They just kept bringing new cars in and bumping my job back. THAT is horrendous service.

slavisa jankovic

I have been turned down 3 times for tire replacement I will not be going back there

Dawn Revere

Excellent service, staff very friendly and knowledgeable. Fair, honest service.

Rahul Kashikar

Couldnt identity the problem with tire loosing air slowly and suggested its fine.

Matt Stowers

Fast and friendly! Went out of their way to serve us!

Kamal Jagga

Nice team and decently priced center.

Vishal Kanstiya

Good Service & fast