Massage Envy - Superstition Gateway

1946 S Signal Butte Rd #103, Mesa, AZ 85209, USA

Address:	1946 S Signal Butte Rd #103, Mesa, AZ 85209, USA
Phone:	+1 480-986-3689
Site:	locations.massageenvy.com
Rating:	4
Working:	8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–8PM 10AM–6PM

Location

Photos 18

Reviews 15

Bryan Nann

I was rather disappointed in the overall experience, particularly how they handled my feedback. Cassandra, my therapist was fantastic; friendly, professional and knowledgeable. The company used the very aggressive sales pitch on my first visit and Cassandra obviously had the corporate directive to press the upsell on the first meeting. They tried to rush me into the next appointment and membership with the assumptive close,etc. Found that rather annoying given I came to just relax and get away from all of that. Then they sent the customer service survey email, I gave them poor ratings explaining all of the above. I never even recieved acknowledgement of the feedback. I also asked to be taken off their marketing database. A rude receptionist called my wife today to confirm my "next apppointment" and explained that it was clearly our error that the appointment was not cancelled. They seem more about driving revenue streams than earning a client for life.

Kristi Kelly

I have had a membership at this location for over 4 years now. I have always had wonderful service (from front desk staff to massage therapists) and have always been treated with the upmost respect. From my pregnancy to just general stresses, Ive always been impressed with the therapists at this location. Although my favorite therapists are Reece and Jody, I have yet to find a therapist that wasnt able to address my specific problem areas/needs. The atmosphere is very relaxing and the staff makes you feel "at home". Highly recommended!

Anonymous User

Massage therapists are good but the front desk is completely incapable of providing any service. They cant book appointments, cant handle billing, and are overall just useless. You know it is bad when you try another Massage Envy and they know which location youre referring to just by the experience, without telling them location. I will give the new location a chance, but I will never go back to the Gateway location.

Jackie Mcarthy

My first massage was with Sara an 8 yr veteran. She was very pleasant and did a 90 minute full body massage. She performed some deep tissue techniques as well as skin rolling. Although this wasnt my best massage it wasnt the worst. She is a good starting point. I am disappointed that this company does not have a current list of all of there masseuse and techniques they are trained in and years of study and application.

Jamie Mendez

I had Loreen for an hour massage. She was awesome! The ladies at the front were very helpful and professional. I even signed up for a membership after my massage since I need to start taking better care of myself and this massage envy is about 5 mins from my house. I will be getting a facial the next time I go in as well as a 30 min massage from Loreen. Great place, highly recommend.

Debra Meyer

I have been going to this facility since they opened and have had nothing but excellent service. Appointments are usually available same-day, unless you want a peak time appointment in winter season, but that is still not too bad. The facility is lovely and convenient.

Joshua D

Way too expensive. They have steadily raising their prices the last couple years yet the actual massage therapists do not receive any extra income. Massage was decent but way overpriced. Save your money and go elsewhere!

Bri Kirkland

Way too expensive. Get a Thai foot massage, they are way cheaper for just as good of a full body massage. Or get a massage at your chiropractors office and get a way better specific massage treatment for your money.

Frankie Biron

I went to Josh and literally was best massage ever... SO dis-appointed that he is gone. Everyone is good but not as good as Josh!

Anonymous User

Hazuki is one of the best massage therapists Ive ever been to. I like this location and everyone has always been professional.

Matthew Elgert

I am not sure why there are negative reviews. I have always received good service and a polite staff.

A. McDaniel

Great service and people. Easy to get in and get a time.

Donald Askew

First time there and first time massage loved it

Heather Fetter

Havent had a bad therapist at this location yet!