Cool Blew Inc.

8927 W Bloomfield Rd #135, Peoria, AZ 85381, USA

Address:	8927 W Bloomfield Rd #135, Peoria, AZ 85381, USA
Phone:	+1 623-872-2900
Site:	coolblew.com
Rating:	4.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 14

Reviews 4

Tara Bradford

*****update! 24 hours after having our unit fixed it is no longer working.**** I see a pattern here with people who use this company through their home warranty. Im going to explain my experience with THIS company only and just know that I already know the warranty company is part of the problem. The person who answers the phone is rude, short with customers and is not good with communicating. We waited two days after our claim was put in before WE called them to figure out what was going on, after contacting the warranty company first. They hadnt even looked at our claim yet. It took them 4 days to send some one out. We had to call them every day to get any sort of communication. We were told once that the person who does claims wasnt in and we would have to wait for their next shift. Once they did come out they didnt submit their order to our warranty until the next day, Friday. Mind you, we are in contact with the warranty company the whole time. We of course have to wait for the compressor to be ordered and approved which happens on Friday. Still no communication from cool blew. We again call them on Sunday and they say that they have not picked up the part and the scheduler is out so we now have to wait for THEIR next shift. We called Monday 5 minutes before they closed and she said she was too busy dealing with phone calls to have called us. She agreed to get someone out in the morning. (Had we not called again we would not have gotten the appointment) Its Tuesday now, and they finally sent some one out. We were with out a.c. for a whole week with no sense of urgency from either one of these companies. Every time we called, the person was short with us and not happy about having to answer our questions. Warranty company told us to call cool blew and cool blew told us to contact the warranty. Your customers are getting short handed because of whatever system you guys have in place between you two. Ive read almost all of these reviews and there is a common denominator here, if you are going through a home warranty prepare to be screwed. If you are going through this company with out a home warranty, apparently you will have a good experience. That all being said, Ralf was our technition and he is the only thing that kept you guys from getting a 1 star rating. He was very professional, very nice and worked fast and hard. He was pleasant to deal with and we feel confident in his work. I would warn people about the hassle dealing with with cool blew only because of the total lack of communication and customer service in the front however I do believe they have completely capable technitions.

Grace Wang

On October 11, 2016, Cool Blew Inc., dispatched by 2-10 Home Warranty, installed the incorrect and under-sized air handler while attempting to fix the central air conditioning malfunction at my property. Since the use of air conditioning was not required during the interim period there were no extreme cooling loads placed on the system until the excessive heat of this summer. On June 6, 2017, the installation of the mismatched air handler caused the central air conditioning to malfunction. The restriction caused by the undersized air handler along with other questionable practices including but not limited to the installation of a 3-5 ton start kit on a 2.5 ton condenser unit caused a compressor failure due to excessive pressure on June 19, 2017. The compressor was replaced but again failed to function due to high pressure cut off as a result of the restriction in the undersized air handler. After consulting with and evaluation by 3 reputable independent contractors, their unanimous conclusion was that the cause of breakdown was due to the fact that Cool Blew installed the incorrect air handler rated 2 ton while the condenser is rated 2.5 ton. They all recommended to replace the entire air conditioning system. Troubleshooting indicated that the compressor overheated and failed through thermal cut off or by the high pressure cut off with both instances providing no cooling. Cool Blew refused to investigate this error nor offered to correct its mistake. We since had numerous calls to 2-10 Home Warranty to arrange any contractor that was willing to come out and fix it. We accompanied numerous contractors to inspect the problem, but all declined to work on the system due to the error that Cool Blew made and suggested that Cool Blew be recalled to fix this under warranty. All the above happened right during the middle of Arizonas excessive heat warning and I have one adult tenant with two infants living at the property. I have since replaced the entire A/C system by George Brazil.

Jay Dharia

This review is only based on interaction with customer service on the phone. It is not related to any specialty worker beyond the individual that handles scheduling/booking for the workers (I will spare naming that individual). I have a home warranty and had a plumbing issue, called in the warranty who sent a request to this company (unfortunately). Due to work I did advise I would call back to schedule a window that works for both myself and whoever is coming out. When I was able to find an opening for Friday April 28th, I let Cool Blew know and we agreed to a 3pm-5pm window. Around noon on the 28th I get a call and voicemail but did not immediately respond as I was at work-which is why we agreed to a 3-5 window. I was able to listen to the message and it was the plumber advising that he had finished some other jobs earlier and asking if he could come then.. Clearly scheduling means nothing because there is a reason I asked for the window that I did. But he seemed to understand and said that he would call back around my window. Shortly thereafter, I get a call and voicemail from the scheduling individual advising that they will need to reschedule my appointment. Now that cant be right because we agreed to 3-5 and your plumber said he would call back. So I called back in and asked what was happening and to my surprise all the customer service rep had to say was that she could not make her worker wait around for 3 hours... Really?! We agreed to 3-5, why would you even believe that because they finished other jobs early it would fit my schedule? Didnt realize that I have to work around your schedule and not the other way around. So upon hearing that and kindly stating my displeasure I asked if they could come on Saturday, since I work during the week, and the rep stated only for emergencies. I blatantly asked if customer service issues (based on their own incompetence) was an emergency and she stated it was not.. Nicely done Cool Blew!

GO PHigure!

Just the best experience ever with this type of service company, (a big shout out to Shane Petersen!) The AC in our rental Unit was old and limping along. It ran ALL THE TIME to keep things cool and the electric bills were awful. It wasnt even the hottest part of the summer yet. A few days of long delays for the air to cool down at all, lots of loud rumblings and straining noises that even caused the neighbors to ask us about our AC,and with hotter days coming, it finally gave out. Cool Blew and Shane saved the day, and were prompt, professional and courteous too!. Shane worked very late the first day to patch together the old AC on the hottest day of the year to date.(107) In between his first roof climb and his last, sometime after dark, he had other calls to make while he tracked down the property owner for approvals on work that needed to be done. On Shanes return, he thoroughly tested the unit to see if there was any way to salvage it, taking a couple of good shocks from the faulty wiring in the process. (It smelled so bad I even ran to the hardware store for a couple of fire extinguishers, just in case!) When it couldnt be saved and a new unit was ordered, Shane made sure we were not left without AC while we waited for the new unit.We kept our fingers crossed and didnt expect to see him back for a week or two; but 4 days later, Saturday morning bright and early, Shane returned to install the new unit. It took him into the afternoon, but I knew he was making sure it was done right. He cleaned up all the debris and hauled it away with the old junker hed just replaced too, leaving everything clean and in order. I cant thank Shane and Cool Blew enough for everything they did. My mom had just recently been released from the hospital and having to take her somewhere to stay cool would have been a huge challenge. Cool Blew really did the job for us, and I would recommend them to anyone who needs their AC serviced, repaired or replaced.