Camelback Collision Center

Address:	4635 N 7th St, Phoenix, AZ 85014, USA
Phone:	+1 602-266-0197
Site:	camelbackcollision.com
Rating:	3.5
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–4PM Closed

Location

Photos 26

Reviews 10

allen D

The only reason I rated 2 stars is because my vehicle was repaired very well. My car was there nearly a month waaaay too long, one person would call me and tell me one thing about my repair and an hour later someone else would call with totally different information (literally this is no joking matter). I no longer trust Lindsay or anyone else that answers the phone there to provide accurate information. Upon pickup They inform me the car is dusty and asked would I like it washed? (This should be practice NOT a question) 4700+ dollars and almost a month youve had it YES wash it, you dont give someone a dirty car. The lack of customer respectful conduct thru this event was not excusable nor should it be when you tell a customer something be prepared, speak the truth and stand behind what you said. My favorite was one of the phone calls they placed to me was to inform me they were about to begin work and I asked what the total amount was and she said well I dont have that information in front of me I must have misplaced it wait you called me and dont have everything in front of you or within reach unprofessional! I was in constant contact with my geico adjuster thru the event and even he was amazed at the phone calls they placed in which they gave me exact opposite information from what was provided to the insurance. Save yourself issues locate another reputable body shop. I didnt even get an apology for the camelback collision circus at the end of it and not even a thank you for your business in person they did that via text message.

Darrik Farmer

I wrecked my car while visiting AZ from ID. My insurance company recomended Camelback. They told us the repairs would take 3 weeks. The insurance company approved the bid the same day, so they couldve ordered the parts and start right away but they didnt touch my car for the first 10 days. I didnt know this at the time and I bought a flight to AZ to pick up the car and drive it home. The flight set for after the 3 weeks they told me the car would be done. Well it wont be done. The car wont be done for at least another week, 4 weeks total they have had my car. Now I have to buy another flight and due to my work schedule, I cant make it there until 6 weeks after the incident. Myself and my wife and 3 kids will be without a car for 11 days. I am just disappointed they couldnt make my car more of a priority. I get that it takes time, but they didnt even touch the car for 10 days to begin with. It seems that they did not care about my predicament and care to work with me. If they had shown some interest in me and my familys situation, I wouldnt be giving this low review. I am from a small town in Idaho and I guess the customer service suffers at Camelback where you dont have to worry about repeat customers.

Logan Korn

Every single point of contact I had was great. I went through GEICO and even picked up my rental from the place when i dropped my car off. No surprise charges and they kept me up to date with my car the entire time. They did an amazing job with repairs and even cleaned the inside of my car a bit! Nice work guys Edit: I was going on a hike and parked my car. when I came back nothing would work...i assumed it was due to a dead battery...even though i drive a 2016. I called AAA and waited outside with my dog for about an hour. I was notified that the battery was disconnected recently and not properly put back in....my battery was not dead and I have never even looked under my hood (until now) It is very frightening that the people who worked on my car couldnt properly hook up a battery and I had to pay for this. in regards to my time. great people but theres no avoiding the fact that this was a silly and potentially dangerous mistake.

J J

Dropped off my Infiniti G37x on Dec 23, 2016. After several delays, the estimated completion date was not met. I picked up the car on Feb 10, 2017. My car rental allowance was exceeded at $1,000 and the shop agreed to pay for the additional charges. However, my credit was charged $938.80 on Feb 11th by Enterprise without my authorization. I was informed that Camelback Collision was going to work directly with Enterprise (next door) but obviously something went wrong. I am still dealing with this situation on 2/21/2017 to get the $938.80 refunded to me. It has been a waste of time dealing with Camelback Collision and Enteprise. The quality of work appears to be good and the initial communication regarding the process was good.

Joy B

Im so frustrated with this place! I used them previously and had a great experience, so when I needed my car repaired again it was the fist place I went. The customer service has been TERRIBLE, and I was quoted for a repair that went from $165, to $500 and now Im told over $3,000! I can choose to not pay for the additional repair but then my car will not come back to me and have correct placement on the front bumper. Really!!! Its 2 weeks before Christmas and I have no idea what to do, I dont have $3,000 plus to spend, but my bumper fit on the car fine when I dropped it off and now it will have a gap. Do yourself a favor and take your car somewhere else.

matthew mike

I came here to get some stuff out of my car that was totaled. They transferred it to the auction lot without even telling me!! I had to drive all the way across town and go through this whole ordeal getting into the salvage lot and find my car in this junkyard to get my stuff. Totally inconsiderate of this place to give me no warning, communication or notification that they were getting rid of my car.

Kayla Zachman

Worst experience ever! I go there and they bully me out of getting my car fixed telling me I was in two separate accidents and that there is rust on my door I look at it with them and say rust is not silver that is chipped paint?! i was not at fault in this accident it was my first one and Im not clueless when it comes to cars. I can differentiate between rust and chipped paint! Very mistreated

Magesh Govindan

I am very upset with my car repairs. I am here for the third time after they telling me the car is ready and still not ready. I had to review each and every part of my car, even the places where the repairs are not done to make sure its put back the way its supposed to be. I am exhausted examining my own car each time when they call me for pick up.

Ro Williams

They do pretty good work.. but the turn around time is is terrible takes forever to get ur car back to you.. fron the time i dropped it off n insurnace approved claim they had my car for a month for a bumper hood n paint.. n the advisors there dont ever call back n were barely there when i called.. wont be going here again

Shawn Snow

Worst service ever Tim was terrible never take your car here. They toke 5 weeks longer and we negotiated no deductible and they did not honor it. They didnt not care at all I spent an extra $700 on rentals and uber. Just the worst.