Caliber Collision

8139 S Priest Dr #101, Tempe, AZ 85284, USA

Address:	8139 S Priest Dr #101, Tempe, AZ 85284, USA
Phone:	+1 480-777-5503
Site:	calibercollision.com
Rating:	4.1
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 9AM–12PM Closed

Location

Photos 13

Reviews 12

My Experience

Hello. I have a factory roof rack for my Subaru. While transporting my bicycle on the rack, I accidentally dropped the bicycle on the roof and caused a 1" scratch. I repaired it with a small kit from Pep Boys. I went into Caliber Collision in Tempe to get an estimate. I wanted a quick idea of what it would cost to professionally repair the shoddy patch I made. The scratch and total area of damage are no more than 3 inches long. The I talked to the receptionist. She asked me to fill out a personal info sheet requesting tons of private information. Like the one a doctors office may request. When I resisted, she seemed miffed and said shed get somebody to help. I would tell you his name but he never introduced himself. He never smiled. He wasnt friendly at all. I felt like I was bothering him. This was a tall white male, about 62" or so. No hair. In his 50s. I think he had a mustache. He told me that to repair a one inch scratch, it would take 6-8 hours of labor!!!! He said theyd have to uninstall my factory roof rack on my Subaru and even possibly remove the liner inside the cabin. Again, all this for a one inch scratch. He also quoted all other types of work theyd have to do like heating the roof metal and some other babbling that made no sense. From what I could gather, this representative of Caliber Collision wasnt interested in small jobs. He only wanted big jobs. And jobs that are insurance jobs. So they could charge them lots of dollars. Furthermore, he was unpleasant in demeanor and acted with disregard for my concerns. He didnt even offer other options for me to consider. Again, think about this, 6-8 hours of labor to repair a 1" scratch?!!!! Cmon!! These guys are crooks. Feel free to do business with them if you wish. Im just informing you of my experience today, 03/21/2016. Very disappointed. I will never do business with people of this "caliber."

Megan Kintner

Less than 6 months after I made the last payment, I wrecked my 2008 Toyota Corolla. This was my first accident and Caliber Collision appeared to be a reputable shop. Mike Brown handled my repairs and did a great job. He went above and beyond what I expected from a body shop. Separately from the accident, I needed to replace another part of my car. I had already ordered the part and Mike offered to have the staff take care of it as it was a very simple, quick task. I was leaving for a planned vacation a few days after I dropped my car off; Mike kept this in mind, leaving me very detailed messages regarding the progression of the repair on my cell as he knew I would not be totally accessible. My car is black and Mike knew that I was a little worried about the back looking scruffy compared to the front, which had to be completely replaced, and made sure the paint was blended nicely onto the doors. I picked my car up today and it looks like new! I would absolutely recommend Caliber Collision.

Heather Eve

I chose this shop from a handful provided by the insurance agency handling my claim; I was concerned that the chrome accents on my (relatively new) truck would not be replaced correctly by just any shop. These guys gave me a fair estimate, and called regularly with updates about the work. It turned out that the entire side panel of my truck had to be replaced, but even with this work, they still had my truck ready for me three days before their estimated finish date. The chrome and the fender all fit perfectly, and the new side of my truck is indistinguishable from the original (other than the glossy coat on the paint). I am incredibly grateful that they took such great care of my vehicle.

Heather Hawthorne

John at this location for Caliber Collision is the one taking car of my car and I have to say he is fantastic! As someone who has worked in customer service all my life, Johns customer service level impresses me! Not only is he very honest and kind, but he always calls with updates on the progress of my car. Despite the fact it is taking longer than I would like to get my car back, I am ok with it simply because everyone at this location is so nice and dedicate to doing a good job on my repairs. Vicky at the front desk is also very friendly and upbeat!

Chelsea Mesa

I had my car rear-ended right before Christmas and I got it taken care of during the first week of January. I was AMAZED at how great my car looked. They made my car look brand new again!! They even painted the little accent stripes that were on the side of my Mercury Montego back onto the back where they fixed it. You could NEVER tell that there was ever anything wrong with it! To top it off they went ABOVE & BEYOND by washing it and even adding a little much needed power steering fluid! THANKS guys! -Chelsea

Kerry Chapman

The overall experience was OUTSTANDING. The front desk support is VERY courteous and polite. The work on my vehicle was done 24 hours before their set deadline. The job they did on a car accident I was in was revolutionary. The vehicle looks better then it did BEFORE the accident. In my experience, the manager at the Priest dr location WENT ABOVE and BEYOND the call of duty! I am almost certain everyone would be treated the same if you gave them the chance with your business.

Amin A

I had a minor accident and my insurance company recommended I go to Caliber Collision, the service provided by them was excellent, the staff are very nice. Mike Brown was in charge of the repairs for my car, he was great in keeping me informed on the progress and parts delivery. I received the car clean and ready to go. I had some additional fixes that I noticed after driving out which Mike took care of. Thank you Caliber Collision

Anonymous User

I was so bummed when I wrecked my brand new Honda Accord but Elite was able to turn all my frowns upside down!! Fixing my car with Elite was absolutely painless!! They took care of everything from the moment I came in!! My car looks just like it did when I pulled it off the lot from the dealership for the very first time and runs the same way too... simply put: nobody does it better than Elite:)

Anonymous User

Awesome place, friendly staff. Had to replace the grille on my 2003 Crown Victoria Sport and wanted it painted to match the color of my car. Brought it to Mike Brown at Elite Collision, and man am I glad I did. Not only did the actual price came in WAY under estimate, but the grille looks like it could of came in that condition straight out of the factory. A+ would use again!

micayla easterly

NEVER come here.... They lie and wont let you back to see your vehicle.... This is a joke.... NOT a real collision place!!! All staff has attitude!!! I have been in the industry for years.... NEVER have seen a place like this!!! All other collision repair centers talk with you and take you back and look!!

Jeriesha Elcock

Been here twice after a accident. Insurance was used, staff were very friendly, knowledgable, and did great work. Very informative on the process and great customer service. Work was done before estimated time, car looked like new again.

Anonymous User

I took my G35 in for some front end painting as a result of road rash and they matched the paint perfectly. The shop is clean and they perform a lot of work for insurance companies. The estimator got the quote to me quickly.