Hot Shot Delivery

236 E Pima St #106, Phoenix, AZ 85004, USA

Address:	236 E Pima St #106, Phoenix, AZ 85004, USA
Phone:	+1 602-277-4747
Site:	hotshotaz.com
Rating:	2.6

Location

Photos 3

Reviews 18

Stefan Richter

Generally I never waste time writing negative reviews about anything. However, with these steely-eyed missile men Ill graciously make an exception. I received an email stating that my package was to be delivered today during a four hour window the same day. I called Hot Shot up at 5:00 AM and left a message on their answering service with my order number and name to specifically asked for them to NOT deliver the packages because I would not be home to accept them. I placed a request to schedule a delivery time so I could take time off of work to be there in person. Not only did this company not call me back, they called me only when they were dropping off the over-sized packages off with no one home. The furniture was left outside, facing the street, and leaning against my plants and front door. When I called the delivery company about this, I was transferred to a rude office manager that refused to do anything about. He refused to acknowledge that I left a message directing the packages not be delivered and the fact the packages could be stolen or damaged. During the day while they were leaning against my front door, one of them fell over and blocked the drive aisle. This company deserves negative stars, but Google does not supply that option (yet). Wayfair... please find a professional delivery partner. My neighbors two year old can coordinate delivery better than this!

Carla Meyer

They were suppose to call me and verify/schedule a delivery from Wayfair. I never received a call until they left a message on my answering machine saying they would be at my house in 20 minutes, this was at 2:12 p.m. Since I never even knew they were scheduled to make the delivery I was at work and did not return home until 11:30 p.m. What I found was my item (10 x 6 shed) laying in my RV driveway which is out in full open view of anyone driving down the street & only 3 ft from the sidewalk. The package weighing over 125lbs was just sitting out in the open for anyone to take. They basically did a drop & run delivery. I had to wait until morning due to the darkness I order to open the box and move the individual panels into my front yard where this was suppose to be delivered per Wayfair delivery policy. I called the company and left a message but they havent even called me back to apologize. To make matters worse since this was dropped in my RV driveway, I could not park my vehicle in a secure area for the night since I use it for parking.

Matt Long

Brian just spoke to me on the phone and was very unprofessional and because our delivery involved stairs decided he didnt want to make the delivery and refused to give us a hard time for delivery. These guys lack customer service, managment has no leadership and those who are in managment have no basic understanding of strategic planning, cross functional managment, or operations knowledge. stay away, only reason we are dealing with this horrible company is because home depot chose them.

Dale Lewis

If you want a package delivered when it is convenient for Hot Shot use them. This is the most inflexible delivery company I have ever dealt with. They only deliver during business hours, no Saturday delivery so if you work and are having a package delivered to your home DONT use them. They could care less about your preferences for delivery. For some unknown reason Wayfair uses them and for that reason alone I wouldnt buy from Wayfair again.

Brad Bauer

Hot shot logistics is a hot freekin mess. Their delivery driver Carlos is a complete jerk and didnt secure any of our 12 packages which contained a set of bunk beds. Boxes arrived damaged, stepped on and in disarray. Save yourself aggregation and never do business with these clowns. Brian and Gerald are managers/partners of this company and have no respect for you or your packages. Verry sad...

Az Dawn

Very dependable! Ive used Hot Shot Delivery several times over the years for everything and especially last minute pick-ups. They are always friendly on the phone and the drivers are always courteous and presentable. I seem to get my deliveries faster than I expect. They have been a life saver more than once for me at work!

Anonymous User

The Hot Shot Delivery staff member I dealt with was courteous and incredibly helpful. He expedited my delivery, worked with a tight time frame, and delivered my shipment where I wanted it, when I wanted it. I highly recommend this company. I will definitely tell other people about them.

Kristina Prosser

I am very disappointed in this service and would HIGHLY RECOMMEND NOT USING! Unless you want your packages in a year, poor service, poor leadership, poor management, poor everything. I spoke to the owner and was treated rudely and laughed at by staff member Sherry.

Joe Frundl

I have used them for almost 4 years now. Lisa is amazing at customer service. The owner John is very hands on and cares about his customer base. Katrina is available 24/7 for any last minute deliveries that come up. I would highly recommend them!

Jim Arizona

We have been using Hot Shots for approx 7 years and overall they have been great! Like any company that employees humans, there is an occasional glitch, but our point of contact, Gerald, is Johnny on the Spot! Highly recommend.

tara schoolcraft

if this is the same people that contract with way fair they need to get their act together and have people that are capable to run a business because the people i have dealt with seem to be working on a 3rd grade level

Reena B

Awful, awful service. This company has no idea what customer service is. If they cannot treat their customers with any respect and dignity, imagine what theyre doing to your packages!

Anonymous User

Hot Shot Delivery could not get the job done, so I went elsewhere. Lots of big talk but no follow through.

Anonymous User

Easy to work with, I set up an account in 2 minutes, and started getting my deliveries in about an hour.

Jamie and Brad Bigelow

Very professional company with great customer service. The warehouse is very large and well organized!

Anonymous User

I counted 10 people in the office and warehouse...with a total of 20 faces.

azillla tha odd

No direct line to communicate with anyone

yeszir Abatan

Good job