Valley Child Care & Learning Center - North Phoenix

3300 E Union Hills Dr, Phoenix, AZ 85050, USA

Address:	3300 E Union Hills Dr, Phoenix, AZ 85050, USA
Phone:	+1 602-569-9200
Site:	valleylearningcenters.com
Rating:	3.9

Location

Photos 6

Reviews 6

Amber T

This place is just okay. My 2 and a half year old went there for a little over 2 months but I chose to look elsewhere. It was a combination of many little things that lead me to remove him and this review. I feel that it is important considering I was looking for the same kind of feedback when searching for a daycare online. Forgive the formatting, I wanted to condense this review as much as I could. First, I was never really greeted with a friendly hello when I walked in, even when the person at the front desk is facing the front door and could see everyone walking in. My son would cry every single day and cling to me when I tried to leave. At first, I thought it was just because it was a new place and he had to get used to it. But it was everyday. I got the overall feeling of chaos when I would walk into the door and the classrooms. I didn’t count, but I’m sure the child to teacher ratio was not correct by far. Occasionally, I would drop off my son during breakfast time and all I ever saw was cereal and milk, despite the breakfast menu containing things like english muffins, french toast, fruit, etc. On his daily reports, I noticed he was just having his diaper changed all day so, one day, I had mentioned to the teacher that my son was actively potty training and in underwear most of the time. When I got his daily reports, all they did was change his diaper all day for weeks after I said it. So, either they don’t listen or they just don’t care. I believe his potty training was delayed because of this. Since I took him out, he is 95% potty trained. Almost daily, when I picked up my son, I would open the door and get a pungent smell of bleach. Kudos for keeping sanitized but should you be keeping children in a classroom with closed windows and doors with hazardous fumes? I’m guessing not. Please rethink this, director. The teachers never talked to me about how he was doing other than me asking the question “How was he today?” “Great”………..(silence)……… In a comparison to our previous daycare, my son would come home and count, sing his ABCs, sing songs….not here. So it leads me to believe that they do not teach here and children aren’t learning. Previous daycare: My son never cried when I dropped him off and he was happy everytime I picked him up. Teachers would talk to me, sometimes 30 minutes just to tell me how he was doing and chat with me. They made me feel like my business was genuinely appreciated and they showed an active interest in my son’s development. Teachers would always be sitting on the floor with the children, hugging, and braiding hair, taking pictures and sending them to me throughout the day. Staff were ALWAYS friendly everywhere. I haven’t seen any of this here. The Good: As I had mentioned before, I did not necessarily have a problem with this daycare. I liked that I only paid for the days my son actually attended, and I liked that they feed the kids. My previous daycare did not offer lunch and we had to bring our own, which is a challenge for busy working moms like myself.

Ana S

I should have followed my instincts and pulled my foster child away from there when I started to have issues. First the one teacher was more of a child than my child and could not handle his misbehavior. She was supposed to be patient and teach him. When I mentioned it to the childs therapist, she brought it up to the Directors attention and thankfully my boy ended up with a better teacher, however they apparently dont accept constructive criticism. They kept charging me for music fees that the director herself agreed didnt belong and after a month it took them to fix it, instead of seeing a credit in my account, they turned around and charged my account with tardy fees they could not support with any evidence. It is a business and its all about the money. During Christmas season they are understaffed and children are under supervised. Be careful to make comments in front of these vipers, they will be taken out of context and I got reported falsely to CPS. I should have reported them when my child fell twice in their asphalt backyard and hurt his legs, or when I walked in on a teacher scolding him so harshly that he started hitting his head against the bookshelve behind him, or when he wetted himself 3 times in 1 day during the Christmas understaffed season. I would not trust this uncaring people with my child welfare

Megan Mason

My daughter has friends here which is why I havent actively looked for another day care, the teachers all know my daughter, and me when we come in and leave. Everyone is nice and the facility seems clean. Ive noticed their organization skills are not the best as my daughter is not always in the same room or playground. They move rooms and had no idea which room they put her in, I about lost it. They also insisted on putting her in a class much larger than she was used to and she was not ready for that, I finally had to get angry and tell them to keep her in the smaller class until she felt more comfortable as she was in tears every day that I picked her up and begged me not to take her back. Shes only 4 so to have her beg me to keep her home was heart breaking. Its okay now that we have it all sorted out. Much like what Amber T said in her review below, the teachers seem more interested in small talk than they do with the progression of your child. I dont like small talk at all, it makes me uncomfortable, so if youre going to talk to me, talk to me about something important, like my child. . . All in all no major complaints, just little things that make it mediocre.

Aleah Morrissey

We really like this day care. We found it kind of last minute and luckily there was an opening! The place is very clean and organized, and we love the security measures they have in place for checking kids in and out. The staff has been very friendly and nice, and they have been able to answer any questions we have been able to think of. They are also kind enough to let me drop by daily during my lunch breaks to nurse my baby in an empty classroom. The director is amazing and was so sweet when I dropped my baby off for his first day...I may have teared up a bit but she was so understanding! Also, his teachers have been wonderful and have given us great, detailed reports at the end of each day. It is very comforting to see him stare up at his teachers with the same little loving face he looks up at us with and know he is comfortable with the people caring for him.

Santo Rosaci

Found the staff unhelful, confused, unknowledable and just plain rude. Would not recomend. Pulled my kids from here. Was at three different schools. This one was by far the most horribly managed. Would not recommend

Stephanie Herman

I love this daycare. they are super nice a friendly, theyre facility is always clean and my kid is always changed when I pick him up. he has so much fun there. I definitely recommend this school.