US Post Office

Reviews 5

SA

Sarah Ponce

Made a complaint about this office tday because this was the 3rd package they put they attempted a delivery of one of my packages and they never did I was home all day once again which I just had a newborn on the 3rd of May so i called the 1-800 # for usps made a complaint and had my package set for a redelivery. The person who took my complaint advised me to call the post office to talk to the delivery manager which I did finally went through since the ohone kept showing a busy signal and if it rang no one answered. So when I finally went through John the delivery manager answered I told him my situation which he had said my item was marked too large for delivery and which was baby formula are you kidding me so I told him my item was not large at all the post office is just being lazy! I also told him this was my 3rd package this happend to and I told him i have a scheduled redelivery for tomorrow and he said then why are you calling us I told him I was advised to. And he said he cant promise that it will be redelivered but he said he will look into it. On which this whole phone call he was raising his voice! So we hung up. He called me back and said I havent received mail at this address since April 6th. I told him I just moved here In May and he said welp he is shipping my packages back because of that. And he hung up on me. So I called back and he was purposely not answering. Then I called the 1-800# again to make another complaint and the person who I spoke to told me he couldnt do what he is doing so I made another claim. Worst post office ever. By the way the manager John says they are not a delivery company! Ha

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AL

Allyson Gable

This is the WORST Post office I have ever dealt with! My husband and I have had issues getting our OWN mail delivered numerous times because my maiden name was not "on the mailbox." Although we still receive SO MUCH of the former residents mail even though their name is not "on the mailbox." We receive SO MUCH of OTHER PEOPLES MAIL that if we go a week without checking it, we get a note that it was full and we need to go to the post office. Every time this happens, we pick it up and go straight to the car and sort out what is ours and immediately bring back in everything that doesnt belong in our box, which is at least 80% of it! This has happened about 4 times now, nothing has changed. Now we just got back from a week vacation and, surprise surprise, our mailbox is full. We have a green slip dated 6/16/16, we check the mail when we get back on 6/22/16 and the box is now checked that says "Mail will be returned to sender on 6/22/2016" even though it says on the slip in 2 places that you have 10 days to pick it up in the post office before they return to sender!!! Ive tried calling the number on the slip about 10 times (no exaggeration) today and I get the busy signal every single time! What kind of business doesnt have call waiting? This is ridiculous. If we didnt HAVE to use this post office, I would NEVER go here again. Which, I think explains their lack of customer service, everyone is forced to use this post office for their home, so theyre not going to worry about pleasing their customers because guess what.. you have to come back!

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MI

Mike Patsy

If I could give them a half of a star I would. This is by far the worst post office I have ever dealt with. In general the post office as a company is in need of some serious help. I sent three books through media mail and get this lovely letter stating that they sent my items to their destination however the recipients will have to pay $6.17, $12.97, and $24.55 to retrieve their items. Okay first off media mail is not suppose to be that expensive mind you I already paid $4-$5 already prior to receiving this awesome letter. I had the great opportunity to speak to their manager at this location, Wendy Stevens. Oh what a joy she was. She answered all of my questions as if I was an idiot..thanks Wendy for all your helpful tips and advice moving forward. Well for me I personally learned my lesson that it cost roughly $30 to ship a book that was $40 thats a huge profit of $10. Thanks Wendy. I learned another lesson and that it to NEVER use the post office again. I honestly felt bad hearing the news that they were in financial trouble and they may be closing (couple years ago) but now I understand why they face so many challenges. Their customer service is non-existent and their pricing is obnoxious. Oh the so called leaders at their locations need to learn how to properly speak to people. For me I will use anyone other than the post office, and if they go out of business I will not feel bad. Sounds childish yes, however if they go under maybe they will resurrect a company that understands what it needs to be successful.

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ED

ED D

I also have had a HORRENDOUS time getting my packages. My mail carrier has been marking them Refused or Not at address which I have been at the same address for five years in Surprise and have never refused my packages. It has been a nightmare to try and get my money returned from the vendors and to find out who was messing up. It IS the Surprise office--UPS said they get their pick ups there too so if the post office has your name black listed then they will send it back to the shipper and not let other carriers like Fed Ex if UPS deliver them. I talked to the supervisor Theresa for forty minutes to get my mail fixed and she was trying to blame it on me but I had all my packing receipts and she couldnt disprove their error. She promised she would take care of 2 still in route packages to me. One tracking package said it was at their facility but she said no it was not there yet but she would keep an eye on it. Then two hours later I checked my tracking online with Fed ex and it said refused by addressee and no known address ! I was furious had to go all the way back down to the post office. Thankfully a very nice girl Jessica felt sorry for me and she tracked my package down there and gave it to me before it was shipped back!! This is an example of a good worker who cares to do a good job and had empathy. This is why the 3 stars instead of 1. At least I got one package but Im writing this so no o e else gets blamed for their mistakes.

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HO

Howard Klemmer

Everyone takes a poke at the post office. Yes, long lines are frustrating and things can go wrong, but could you do better in those situations you criticize. My recent experience showed me the best of the postal service. I misaddressed a priority mail piece that contained a check for a large amount of money. I called the intended recipient and was dumbfounded to hear he did not receive the check. I must have sounded like the old saying "the check is in the mail". I went to the tracking site for USPS and found the mail piece; but it showed up in a different state from where I intended to send it; I sent the piece myself so I had only myself to chasten. I called the local post office and talked with "Linda". She helped me understand what would happen with the mail piece, how I should proceed and what potential outcomes could occur. In fact one of the predicted outcomes occurred; in this case, to my benefit, I was delighted with a full recovery of the mail piece and the funds. I read so many bad reviews of postal workers. In my 74 years I find the average retail and commercial business customer skills are much worse than any post office. Oh, I dont work for the post office or any government branch. I run my own business. Howard Klemmer

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