The Maids

4425 E Broadway Blvd, Tucson, AZ 85711, USA

Address:	4425 E Broadway Blvd, Tucson, AZ 85711, USA
Phone:	+1 520-795-7977
Site:	maidsoftucson.com
Rating:	4.2
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 26

Reviews 4

Kristin Govea

I hired The Maids of Tucson to do a move in clean on a home I had just purchased before all of my furniture and boxes were delivered. They didnt have to do any of the floors (we had the carpets and tile cleaned) so only had to focus on cleaning out the cabinets, wiping down the baseboards and dusting, etc. The service I received was unacceptable. They rushed and did not clean anything thoroughly. I was asked to check their work when finished and I had to show them with a paper towel all of the dust that still came off window sills, light switch receptacles, baseboards, etc. They did not touch the baseboards until I asked them to go back and clean them. The doors to the closets and rooms were not cleaned and you could see black dust still piled up on the trim. There was still food and crumbs left in the refrigerator. When I asked one of the maids to clean in the refrigerator she said she did not know how. She said the only training they had came from a video they watch when hired. The dishwasher and wink were even worse with dirt and calcium buildup from the water. They also did not do the blinds until asked. I had to show them four times where the blinds still had an exorbitant amount of dust piled up. Finally I gave up and let them leave due to frustration and the time it was taking me to check their work and show them what still needed to be done. After, I noticed cabinets in the kitchen that had not even been opened, let alone cleaned. All of the mirrors in the house that had been wiped down showed even more streaks than originally there. When they left we were told that we would not be charged until someone from the company called us the next day to discuss our satisfaction with the service. When I received it I let them know I was very disappointed with the service. I was told they would use my comments as a training tool. Payment was not discussed and I assumed based on how unhappy I was with the service and that they did not provide a good service as promised that I would not be charged. At that point, no one offered to send out another crew to clean what was still dirty. I found the charge for $333 for the two and a half hours they spend in my home and called to discuss. They said that I should be grateful they only charged me for two hours and not the additional 30 minutes that the maids spent in my home cleaning items. I was also told that they will not be refunding my money and I could make as many disputes/claims/bad reviews as I want but the charge stands. I asked the representative, Brandy, on the phone if this were her home if she would be happy with the level of service and she had no answer for me; she just kept repeating that they would not refund my money. When I asked to speak to the owners of the company she said they are retired. I then asked to speak with her supervisor, Theresa, and was told that Theresa was unavailable and would contact me. Brandy then told me she was done talking to me and hung up. Later, Theresa contacted me and we discussed the service again. She said she agrees the level of service they provided was unacceptable and many items were left out that should have been cleaned she will not refund my money as the charge on the credit card has already gone through. Theresa informed me that since the maids had to redo some of their work they did not have the time to get to everything else that the should have cleaned and admitted that the ball was dropped on their end and that I should have received an offer to have someone else come out to clean the other items. The level of service received from this company is unacceptable and they should be ashamed of themselves. They claim they are 100% Guaranteed on their website, but I was offered nothing to fix the problem. It sounds like it is a common occurrence for them to deal with an unhappy customer but they do not care and do not believe a customer will actually take the time to dispute the payment and report them.

Don Winfield

We have hired them to come once per month to lighten the load for us as we are both very busy running our own business. We are "dog people" and are delighted when our team took the time to learn our dogs routine and work around (and sometimes with) them. During the year that they have been coming out we have only seen once person change and the staff is always pleasant. Their Area Inspector has stopped by twice during that time to make sure they are conforming to their protocols and standards. No person or team can be expected to perfectly fulfill their work obligations 100% of the time .... but with a simple call to their office, they are quick to return and follow up with something they might have overlooked or forgot. After the 3rd visit, they average the price and we pay the same each month now and know what to expect. I like dealing with a company that stands behind their service and workforce. Give them a call and if you are not completely satisfied, then consider calling the office before rushing to social media to rag on them. (Frankly, that should be policy regardless of what service you have hired another to perform - in my experience service providers relish the opportunity to make their customers happy .. but cant do that if they are not aware of it)

Anonymous User

WILL NEVER USE AGAIN!! First of all, my appointment was scheduled for 10 AM. They didnt show up until 1140...almost 2 hours late. I had to take off work to be at my house while they cleaned and wound up taking longer than anticipated due to their tardiness. My boss expects me to be at work on time. Theirs should too!!! It is bad business to schedule a particular time and then show up late!! Because they showed up late, there were not able to clean as effectively due to another appointment we had scheduled at 1 PM. They rushed through it and did not clean thoroughly, Secondly, they did NOT clean out any closets or cabinets like they should have. They did not even spot clean the walls. Then they WAY OVERCHARGED us for their pathetic excuse for a house cleaning!! We tried to talk to them down because they were late and did not clean well, but they were persistent with their price!!

Hayford Peirce

Ive used them for 11 years now (they gave me a free cleaning and a fresh rose on the 10th anniversary) and wouldnt change them for any other service. I used a couple of others before The Maids and the others were never as satisfactory. I use The Red Team, and almost always the same people in the team come -- so they *know* what to do in my quite large house with only a few words of instructions from me. The other services were always sending entirely NEW people and I would first have to spend 15 minutes walking them through the house -- ON MY DIME. Most of the personnel at The Maids seem to have been there for a number of years -- which indicates that theyre being treated right by their bosses, not always the case elsewhere! Ive recommended them to several people over the years, and I would recommend them again today....