Firestone Complete Auto Care
| Address: | 2106 Wilkins Ave, Jonesboro, AR 72401, USA |
| Phone: | +1 870-275-4360 |
| Site: | firestonecompleteautocare.com |
| Rating: | 2.8 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–5PM |
Location
Photos 14
Reviews 17
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John Caldwell
I wish I could give them 0 stars. I made my appointment for 2pm online and arrived at the store around that time. After checking in with the desk, I waited for 3 and a half hours as they worked on my vehicle. I saw that they had "complimentary coffee" which was cold and appeared to be days old and the coffee pot wasnt even on. I might add that my car did not move from its parking space in front of the store until about 2:45, 45 minutes after I checked in. At various times, I went up to the desk to check on the progress of my vehicle and saw all of the mechanics and desk associate standing around laughing, obviously not trying to do their job. After waving at them to come back into the lobby, I got blank stares and a laugh. The overall experience was very bad and I will not be back. The work they did, turned out okay, but the customer service was extremely lacking. I work in the customer service industry and I have never witnessed such horrible customer interaction. If I need auto service in the future, I will definitely look elsewhere.
MA
Mary Buchman
I was disappointed. I waited over four hours for an oil change, on a slow Sunday afternoon, sheet being told it would take one hour. I saw very few other customers, but I like to give people the benefit of the doubt. However, the customer service was lacking as well. The desk clerk spent most of his time in the bays, chatting with the techs, and the phone went constantly unanswered. He didnt even acknowledge or apologize for our long wait.
RO
Roy Goebel
I was way over charged. My kid is in school there and her alternator went out. I was 5 hr away so I sent it to them. I knew i would pay extra but they charged $100 more than the dealership would of charged me. That was ok but the up sell makes me MAD "sir the battery is bad too and we have to replace it" it was only 90 days old. How did the battery suddenly become good when I told him I sell them and i would need the BAD ONE BACK .
LA
laith abu
Very poor overall experience. The guy was very dishonest. Was trying to make me show my ID to use my mother card for a 20 dollar oil change. I had an oil change done a couple of days before. Used the same card didnt ask for anything. Told me they always ID -_-. Complete bs. If you see dontasvis dont go in. He also lost my keys. Took him 15 mins of him to find it -_-. They never even called me i came to get it a day later either.
KA
katherine Davis
2 hours to fix a flat tire, first told there was a charge to put tire back on car Told him no way, just fix the flat. Had a container of pomegranate juice in car, idjit drank it. Wont use that place again, also asked price for oil change, he said 39.00 No thanks Another lady waiting was there 4 hours and got overcharged on Putting on 2 hoses. Place is bad! Ripoff
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Diablo Sinz
Customer care was great for me. They were extremely polite, answered every question I had, answered every time I called to check on my car and finished it within very reasonable time. Very helpful and I would come here again and recommend here to others.
HA
Hal Klegman
Reasonable prices for tune ups and brakes. The brakes come with a lifetime warranty. My car was serviced when they told me it would be serviced and was finished when it was supposed to be.
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RonnocYad
Charged 200+ more than a local shop with a good reputation. wouldnt take payment over phone for the 100$ "diagnostic" fee and as being from outta town total hassle.
DA
Dana T
We could not even get anyone to wait on us. I do not have time for that and I will not be back. If I need firestone service I will ghost o to Kents in Batesville.
DE
Dennis Mills
I like to have all my auto maintenance records in one computer network. That way, I can always find out what work has or hasnt been done already.
NA
nathan sandusky
Came by today at 10:20 Sunday the 9th of July. Assholes werent even open. Supposed to open at 9, thanks a lot
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Daniel Williams
2 hour wait or make an appointment for road hazard flat repair warranty.
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Vamsy Reddy
Expensive and they take lot of time for everything.
KE
Kevin Ryan
Good service, fast friendly and affordable
DA
David Arnest
Amazing service just for 10 bucks.
CO
courtney nickleson
no on will answer the phone!!!!!!
SU
Susan Morris
Been here only once
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