Midas

9214 N Rodney Parham Rd, Little Rock, AR 72227, USA

Address:	9214 N Rodney Parham Rd, Little Rock, AR 72227, USA
Phone:	+1 501-224-6108
Site:	midas.com
Rating:	3.7
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–4PM Closed

Location

Photos 23

Reviews 5

Kristy Watts

Worst experience ever! They replaced my alternator. I had an appointment and it still took them 4 hours to change it. Not even 5 days later my car did not want to start again. Took it to auto zone and they said that the alternator was bad again. Called Midas and they said they were going to have to call me back in 30 mins. An hour and a half later they still did not call me back and I had to call them back. When I called them they said that they still did not have information on the part. So we drove there which was a 30-40 min drive with no call back from them. When we pulled in there wasnt anyone in the waiting room 2 cars in the bay and he was in back. His excuse was that he was busy. That did not look busy to me. They pulled the car apart and said that the alternator was bad and so was the battery and was going to charge me to replace battery of $120. The batter was still under warranty so we went and got that replace for free. They advised me that they were not going to get the part that day but Wednesday. DID NOT LET ME KNOW I COULD TAKE MY CAR. So Wednesday rolls around and I dont get a call to let me know my car was done, so I called them. Nope we didnt get the part. Fine, shipping can be a pain some time, but they didnt even call me to let me know my car was not going to be available. Thursday rolls around, my husband has taken my car to work and I am stranded at home. I ask to get picked up so that I can get the car and they say no. He then informs me that I could have taken my car on Saturday if I wanted it and it would have only taken the 15 mins to put it together. COULD HAVE TOLD ME THAT SATURDAY!!! Then he told me that they are doing the work for free. I told him that the warranty says that I get it free. He told me no it did not, it only covers the part. So here is the Warranty Information on the paper. " Midas International Corporation issues written warranties on mufflers, catalytic converters, shock absorbers, strut assemblies, strut cartridges, brake shoes and pads, and variable rating springs, The warranty terms for the products are stated on separate printed warrant certificates issued to you, together with the invoice, upon the purchase of the appropriate warranted product. The terms of all warranties are in the Midas Warranty Binder on display in each Midas location. All other products are workmanship are warranted for ninety (90) days from date of installation. There are no other warranties issued by Midas International Corporation." DONT USE MIDAS

Ronda Smith

Had a horrible experience with this place. Got an oil change a week ago. Simple, but found a lot of black grease on door, inside of door and on my CLOTH seat. I had to clean it before i got in. Yesterday noticed by chance that the underside of my vehicle was hanging down. No telling how long it had dropped down. Took it back in and up on the rack. They failed to secure it the first time. Unfortunately the same mechanic worked on it again. When I got it back I had even MORE grease on my seat and door. The mechanic was informed by asst mgr (Aaron/Austin?) which pissed off the mechanic who treated me like I was a bother. He tried to clean my cloth seat with brake fluid! I told him to leave it alone and he stormed off. The mgr never left his office even tho he knew what was going on. The asst mgr was apologetic, but felt his hands were tied. I left in disgust then decided to call the "mgr". Before I could state my full complaint he hung up on me. I called back and spoke to the asst mgr and gave him the brunt of my anger even tho he wasnt the one at fault. I did NOT want to speak to his mgr again. Instead I am posting this complaint everywhere I can think of plus informing all family, friends and coworkers to NEVER step foot in Midas Rodney Parham again...and believe me I have a lot of them. Some have mentioned they have had bad experiences already. Wow! wish I had known that!

forrest siems

They did great work on my exhaust and changed my oil in no time. Great service on that part. On the other hand I had brought it there to also install some wheel locks on the wheels. I told them to take one lug nut off each wheel and install a locking one. They asked if I wanted them rotated I promptly said NO. To my surprise after picking it up and going home I saw that they had in fact rotated my tires. Heres the bad part. I checked the locking lugs and kind of just jiggled them and the front drivers side was completely loose. I could turn it by hand. Even some of the regular lug nuts I could turn by hand. One locking lugs was completely missing on the front passenger wheel. Gone. This is absolutely NOT acceptable. Its a safety hazard. What if it was a woman who that happened to? Or someone who doesnt check things. If they were to be injured or killed it would come back to bite yall hard. I went to my buddies garage and got it all on with not one problem. So why cant "certified" techs do the same? Ill be doing my business someplace else and I hope this mistake is rectified for future customers.

Anonymous User

I took my car in to get an alignment. They were very nice and professional, especially the owner! I believe his name is Aaron. Anyway, they told me the price and the approximate wait in a timely and courteous manner and I literally sat in their seats charging my phone and doing my homework until they were done. I also had a lot of questions for the manager about automobile info in general and he politely answered all my questions. He is a very competent man! The whole staff was very considerate and I enjoyed my morning. I was in and out. My ONLY problem with them would be that the alignment seemed fine, until a couple of days later. Instead of pulling to the right like it usually did before I took it in, it pulled a little to the left after their service. Almost barely noticeable unless you really pay attention to cars like I do. I am not sure if that was them, but I wanted to say something. I would have brought back in for them to fix it, but I got too busy and didnt, although Im sure they wouldve gladly.

Robert Frazier

Worst shop Ive ever been to. This place is a joke. I went in 13 days ago to see if they could tap weld a nut on a stripped fill hole on my 99 Tahoe. They guy sd yea we can do that, and had another employee pull it in. The guy raised on the lift and used a air hammer to break it free and then asked me if I had another fill plug to replace it, and asked me if I had 10 dollars cash for doing it. I didnt mind that but then the same guy who pulled it in (with no problem at all) broke the shift lever and the bracket that it bolts to, and acted like it wasnt his fault and that my truck is old. Now its been 14 days and corporate will not contact me back and the shop Manger told me if I bought the part, which is probably around 500 bucks, then he will fix it for free. The point is that it was not broke when I brought it to them and I left with more issues then when I came in