Firestone Complete Auto Care

Reviews 3

SH

Shelly Richard

I bought my daughter a new car and it had horrible tires. Even though what I had heard about IC Firestone was not promising, I do not have unlimited funds and they had a sale. I got in on the last day, was told it would be a week before they came in, it ended up being two AND I had to call to check on them several times as no one thought to call and let me know. When the tires were installed and I was paying for them, I had to haggle for several minutes to get the price I had been quoted and I STILL ended up paying $50 more than I was told. After we got the keys we noticed that the tag they had put on it to mark the kind of car was totally incorrect. We got in the car and the tire pressure monitor was flashing for ALL 4 TIRES. I had to stop at the gas station to fill them properly. 3 weeks later my daughter came out of school and had a flat tire. I called Firestone to see what they would do and was told by someone that they would fix it, but it could get costly. I argued with him for several minutes until I got frustrated and hung up. I called the next day and spoke with the service manager Justin and he assured that they would take care of it as soon as possible, and would overnight the tire to expedite. I had to call twice throughout the next week because the tire was not there and the following weekend I was told that Justin was on vacation and they would have to call and find out where the tire was and get back to me. I never got that call. I called again the following Monday and was told it was there and mounted on the rim and my daughter could stop down and have it put on anytime. Almost exactly 3 weeks after that she stopped to put air in her tires (that have been low since she got it back from Firestone) and the valve stem broke off in the air cap. I called Firestone AGAIN. Rufugio said that they would take a look and to have it towed there. When they looked at, Rufugio told me that it was nothing that they installed wrong, the aluminum TMP can snap in the cold. The part was $80 and "what he could do for me" is give it to me half off". I told him no. I was not paying another dime for something that they cannot install correctly. He was very condescending and rude, telling me that they did nothing wrong but he would take care of the cost. After another 2 hours at the store he had the new TMP installed but still could not get the monitor in the car to reset. He told me to take it back to the dealership even though it was working fine before I brought it to them. All in all a horrible experience. I will NEVER go here again and I will tell EVERYONE I know to avoid at all costs. I will GLADLY spend $200 more somewhere else next time to avoid the horrible service, attitude and apparently products.

JO

Jogyver

Beware of this Firestone service center in Iowa city.My daughters jeep wrangler blew out a rear brake wheel cylinder. I told her to take it to the closest service center which was Firestone On Burlington Street. They tell her that she needs to complete brake job and the cost is $830.The service writer was a fast talker and spoke all car part jargon which my daughter had no clue what he was talking about. She told the service guy that he will need to call her dad because her dad works on all the cars. And that they never had to take their cars to a service shop like this. So I get a call from the service writer and he tells me that the jeep needs a complete rear brake job which will have a lifetime warranty and the cost is $450. He continues and tells me that the jeep needs a new brake wheel cylinder needs two new brake drums new brake shoes and new rear brake shields. I tell him thats odd my daughter text me and and stated that you were charging $830 for a complete brake job. And now this guy is telling me its only rear brake job. Then I tell a service manager that the rear brakes and drums were new about 8000 miles ago. He replies that the drums were rough looking. With all the BS this guys dishes to me it raises the red flag. I tell the service writer that hes trying to hose me with all the BS hes giving me. He states he takes offense of this and states that he doesnt cheat or lie to customers. I guess swindling money from customers is not defined as lying or cheating. So I tell this guys what I want done. I tell him to replace the brake shoes replace the wheel cylinder and any damage hardware and get the car back on the road. He comes back and says that the Brake lines will more than likely will need to be replaced. I tell him to heat up the flare nut it should come off. He says they wont do it because it has brake fluid all over it. I guess these guys never ever used brake cleaner. If the line wasnt going to come off he was going to charge me an additional $90. So it looks like the final bill that I got was $372 and some change for the work I told him to do. They put AutoZone duralast parts on the car. The One wheel cylinder they install the part cost is $10 they charged me $70. The pair of rear brake shoes they install customer cost is $18 they charged me $140. The funny thing is the final invoice states parts $97.06 Labor $241.90 shop supplies $14.51. I sure gas that this guy needs to go back to school for simple math. Its pretty funny that this guy didnt know that I probably done over 400 brake jobs on trucks and vans and cars I my life and that I also build and fabricate car.

A

Anonymous User

Its taken me a few years to get back to these guys about the lovely experiences they gave me during college. Lets start with the first time I met them. I needed a new tire and it needed to match the one on the opposite side of the car, which meant it needed to be a Firestone tire. Naturally, I went to their place because it was close and appropriately labeled. They gave me a new tire and charged me every expense possible including a disposal fee, which I now understand was 100% bull because those things get recycled by the tire manufacturer (just ask Les Schwab). Now we enter the realm of mechanic tricks. Just like someone who fixes one part and makes sure enough another one is due for replacement as soon as possible, these guys played the inflation game. To make a car seem like its alignment is off, all you have to do is overinflate one of the four tires. So rather than inflate the new tire I bought to the same pressure as the other three, they decided they would give it an extra 20 PSI. Naturally, I thought to myself, "Those guys wouldnt screw me, it must have been when I got that flat that the alignment was thrown off." I then proceeded to buy the lifetime alignment plan. And they fixed my alignment, which was not even off. Oh, but wait, did I mention that after they charged me for the plan, they said they could not do an alignment without installing cam bolts? So lets just say the first set of experiences was absolutely horrible and move on to the last experience. Before I left I.C. I thought it would be good to make sure my alignment was dead on before a long drive. Having the lifetime plan, I went to these guys one last time. I guess those cam bolts they put on needed a little more elbow grease than expected, because they told me they needed to use a blow torch to heat them up in order to get them to turn, which had the chance of really screwing a few other components on the assembly, but they were sure it was the only way to get the bolts loose. Funny thing is, it was only after I told them directly that I didnt have the money for an overhaul of the components surrounding the cam bolts that the torch magically did not do any further damage. So, while the lifetime alignment was a good deal, these guys ended up charging me an additional $80 for shop time they said was not covered by the plan. End of Story: Dont waste your time. These guys are there to scam college students, who dont know any better.

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