Superior Nissan of Conway
| Address: | 1090 Collier Dr, Conway, AR 72032, USA |
| Phone: | +1 501-932-5131 |
| Site: | superiornissan.com |
| Rating: | 4.6 |
| Working: | 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 8AM–7PM Closed |
Location
Photos 1
Reviews 6
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great gatsby
Watch out for the service department...all they want is your money. I went into the service department to replace my battery in my key fob. Once it was switched out I went back to my car to try out, and it still did not work. Went back into the service department where they proceeded to tell me that they would need to run a diagnostic test to see what the problem was. They said it probably would need to be re-programmed to link it back up. I was told by one of the service reps they could do this for $110 dollars. The price quoted to me seemed a little high for re-programming a key fob, so I told them I would get back with them. I went back to my office and looked up how to re-program a key fob on my car and found instructions on how to do it. It took me approximately 30 seconds to re-program my key fob. This is where I get frustrated...why would I need to spend $110 dollars to diagnose something that was obvious. Im sure the service guys were following protocol by saying they needed to run the diagnostic test, but with something this simple it should have been handled differently. What a good and honest dealership would do is ask if they could see if they could re-program real quick, or tell me that you could do it in a few steps to see if it will work. Then if that did not work we would need to run a diagnostic test to see if there is another problem. Note to owner: When a dealership is all about profit...it will crush your customer relationships.
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Whitney Griffith
I had taken my car up to Nissan to get the hood latch repaired and my oil changed nothing more. The few sales people approached and after I said I was here for service they walked away except 1 ... Abe Henson. He was very cheerful, pleasant, and polite. Instead of just walking away he decided to get to know me on a more personal level. After talking to him about my car, his only question was what if I could give you the car you want for about the same price. Trust me for those who know I am a VERY hard person to sell to. Out of curiosity since I had time to kill, Abe got everything together, showed me the car....after 1 last question about having remote start; he told me to walk out with him and low and behold it had it remote start. Needless to say I now drive a 2015 Nissan Altima, the one I wanted when I went there last year to buy me car. Everyone was very pleasant making sure to help me keep an eye out for wild 6yr old they even got him a frosty. I was shocked that Abe was able to sell me but he did, the experience was wonderful and Abe is definitely one hell of a salesman in fact my husband wanted to know if he wanted to come to work for him because anyone who can sell to me just shows that they have true talent. So, Abe Henson, congrats you have successfully been the first to sell me on something with absolute confidence and without a doubt that you could give what you offered. I will definitely be back next year. Hope youre still there.
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Tyler Crawford
Went in for an interview and having past experience with selling vehicles, knew somewhat what to expect with salesmen while I made my way inside. Pulled to the front parking of the showroom and upon exiting my vehicle was immediately seen by two salespersons standing outside. Eye contact and all but not a word said. The third salesman I encountered in the showroom had a stellar greeting that must of taken years to get it down to an art. "Do you need something?" With my past experience, my greeting would have been at least, "Welcome to Suprior Nissan! Are you here to see someone specific or is this your first time here?" All with a smile on my face and my hand extended to greet them. Keep in mind, these employees did not know I was there for an interview. For all they knew I could have been there to purchase a vehicle. Regardless the GM was not impressed by my attire and fashion sense even though he had not known that I was 2 hours away when he asked for an interview 3 hours after initial contact. Maybe not worry so much about what someone is wearing and instead ask probing questions to see what they have to offer to your company and the content of their character. Regardless, the entire visit put a horrible taste in my mouth and personally would not want to work for this particular dealership or even consider being a paying customer. Maybe not all but the 3 salesmen I encountered need training in the worst way.
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Mark Phillips
Dropped my car off here over the weekend for a transmission replacement. A DSLR camera and graphing calculator were stolen from my vehicle during service. The service manager confirmed that the vehicle was stored inside the garage for the entire duration of its stay, which means that one of the technicians must be responsible for the theft. I suppose she did all she reasonably could to recover my items (no cameras in garage) but I cannot, in good conscience, recommend this service center to anyone. They claim no liability for their own employees behavior/theft despite the vehicle being entirely in their care, so I will never be returning here as a customer. EDIT (12/9/16): After speaking with a few of the managers, I was given the extension for the VP of the dealership. We spoke about the situation, and he recognized that the dealership shared partial responsibility for the theft. He offered to reimburse me for a fair portion of the loss. Its not a perfect outcome, but it is far more than I expected from higher management that could easily have just ignored my complaints. I have changed my review to reflect this.
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Robert McFall
Take my truck and get tires rotated and oil change. Also had issues with the recirculation duct. I scratched my brand new rims. Service guy tried to make an excuse "well thats what you get when ever you put those town around on your truck". Problem is thats what came factory from nissan brand new off the lot. They also said there was nothing wrong with my air conditioning. Took it to the north little rock nissan and they had to replace, a rim from an accident. been there twice to north little rock nissan and have not scratch my rim. each time they have rotated the tires. They were also able to find a piece of foam that had broken off from the inside of the air conditioner that was causing the recirculation duct not to work properly. I called nissan corporate to try to take care of my issues. I what is still under full warranty bumper to bumper. They said I needed to go back to the dealer for the scratch rims. Said pretty much is not their problem. Went back to the dealer to get my rims taking care of and they said they dont remember anything. I wont go back again.
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Becky Jo Miller
The staff at Superior Nissan were wonderful from the moment I pulled up. They met me at my car to help me right away which is a huge plus because normly you have to find someone to help you. I had looked at the Altimas online and tossed the idea around for a few weeks if I really wanted a new car. I received a call the following morning from a super cheerful and friendly salesman named Bob. I agreed to met and see what Superior Nissan had to offer. Bob was extremely friendly and knowledgeable. The moment I got behind the Altima I was in love with it. Bob made the paperwork effortless. The young man in the business office was fast and quick and even got me a better deal than he had to. The general manager even called to personally thank me for my purchase and to ensure I was truly satisfied with my experience. I will definitely be coming back again and again. You wont regret going to Superior Nissan for sure and ask for Bob as he will make it effortlessly easy on you.