Public Storage

Address:	1829 Webster St, Alameda, CA 94501, USA
Phone:	+1 510-764-8825
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 20

Reviews 11

Debby Ratto

March 10, 2014 I went to the Public Storage on 1829 Webster. I had trouble putting the code in, to open the gate. I went into the office to tell the attendant my problem. The young lady, Shasta, came out and assisted me and opened the gate. I drove to the storage room and remembered that my son and daughter-in-law had changed storage rooms. I went back to the office and told Shasta, of the error. I showed my credentials and asked if I could get the number of the new storeroom. I went to that storage room and the key worked. When I finished in the storeroom, I went back to the office. I went into the office to tell Shasta that I had finished in the storeroom. I mentioned to Shasta that the door was difficult to open. There was a gentleman in the office at this time. We joined him and went back to the storage room. The gentleman opened the door and serviced the problem. I was impressed. I commend Shasta as a fine representative for Public Storage. John

Scott Salsedo

I rarely take the time to write a review because I feel anyone on any given day can have a lot of stress and can have a bad day. Though that is not why Im taking time today. What is on my agenda is to bring to light the excellent work that is being done by Dale who if Im not mistaken is part time here in Alameda. Actually everyone here is very cordial and treats all here very well. Dale is very much on the ball when he is on shift and very aware of all that happens under his watch.mi feel he follows company policy as much to the letter that is possible while still showing compassion and understanding for the humans that have their lives locked up here at public storage. I sleep well knowing that he questions people that possibly are not suppose to be here and makes sure all those who do are welcome. If in as to own this company he would be the next in line for manager. Thanks for your time . Scott salsedo

Anthems

This particular public storage is the best one in the bay!!! Akiesha, the on-site reservations manager is absolutely amazing. She is thorough, articulate, helpful and very detail oriented. She made sure that all of my questions were answered, and all of my concerns were addressed while maintaining a positive and chipper attitude that made me feel right at home there!!! If you need a storage space, I highly recommend this Alameda Public Storage location, I have tons of experience with storage having rented several spaces in the past for various things. This one stands out for its cleanliness, location, safety and above all else customer service!!! Thanks so much Akiesha!!! You run a tight ship at your facility. I hope your managers recognize you for your outstanding service and dedication... Akiesha deserves a raise!!!

Anita Ivy

Lets see where do I begin?! I visited Public Storage a couple days ago because I need to downsize my current storage space. I was greeted by Akiesha who was very professional and helpful. When I arrived the phone started ringing and people were coming to the desk, Akiesha remained calm and pleasant with everyone and still took care of business! She showed me the available units, assisted me with reserving/renting, I must have asked a thousand questions - which she answered pleasantly and never showed a trace of irritation!! Love it! Thats what I call Customer Service! Since, Im not quite finished with my process I received a follow up call from Akiesha today. She took the time to see what other assistance I needed. People like her help make the task ahead so much easier. Thanks Akiesha!! Great Job!

Stacy Jo McDermott

Akiesha, the property manager, gets 5 STARS! Because her district manager never returned my 2 calls about a promotion through PSs website, Im docking a star overall. Akiesha was professional, caring, explained things very well and answered all the questions I had. It is only because of her, that I decided to go with PS in Alameda. Her customer service is right up there with the Ritz Carlton and American Express - both outstanding examples of meeting customer expectations - and Akiesha joins these prestigious companies with her customer service skills. I was very pleased overall with the unit. It was clean, well lit, and having access to a dolly was very helpful. If I ever need a storage unit again, I will go here as long as Akiesha is here.

Mary Poppins

Beautiful Experience!! I came in on Friday to get my first ever storage. Akeisha was so friendly and personable! I can honestly say that Akeisha treated me just like a good friend from the moment I walked in the door, and she gave me a tour of the facility as elegantly as a real estate agent would do, and she even encouraged me to purchase sturdier Public Storage boxes to make my move as easy and efficient as possible:) I was just going to get boxes from anywhere but she explained the difference in PS boxes versus some other boxes(suddenly 39.95 seemed like a steal for a starter kit of different size boxes:) Thank you so much Akeisha for your warm friendly personality, it is so appreciated!!! Will recommend this location for sure!!!!:)

William Bynum

I came in from Alaska to check on my unit, but didnt have my keys, and I I wanted to cut the lock I bought. When I arrived Dina at the front desk told me I wasnt allowed. At first I was pretty upset, I mean its my lock I should be able to cut it. Dina kindly and professionally explained why I couldnt and gave me options on how I could resolve my issue. Ultimately I purchased a better lock, but if it werent for Dina and her professionalism Id went ahead and cut it. The next day Dina followed up with me on my issue and made sure it was taken care of. I really appreciated her follow through and kindness. It made all of the difference.

david machluf

finally a property manger that cares for the customer and the business. From the moment Akiesha answered my first question, Good Property Manager has been nothing but helpful and accommodating and understanding. Akiesha helped me through the whole process of finding the right unit for me. i have been in that storage for a year or more and they had other managers that were either rude or never had the right answer to me as a customer. Thank you for everything Akiesha.

Jessica Grant

Akiesha is amazing! There was a technical issue first thing in the morning (enough to frustrate anyone) and she was delightful, positive and helpful nonetheless. When it was resolved, we were able to quickly set up our storage unit without any issues whatsoever, and she was smiling and funny the whole time. Beyond that, the storage facility itself is secure and clean, so you really cant ask for anything better than that! Thanks so much, Akiesha!

Inga Langford

Danielle and Akeisha (manager) are highly organized and friendly. I appreciate their ability to answer all my questions and even anticipate my needs given the extensive packing I had to manage. I also worked with Steve who was super friendly and resourceful. Before coming to public storage I went to SafKeep in Oakland Jack London and was charged $300 per month. Public storage was a huge savings. I have peace of mind and security.

Joi Grabowski

I made an appointment on line and got a call from Akiesha to confirm. From the very first contact to when I showed up, Akiesha was friendly, effective, very helpful and explained everything to the inth degree. The grounds were clean and mostly I was just very happy with the customer service Akiesha gave. I would recommend dealing with her to everyone! who ever is in charge needs to give this girl a raise!