U-Haul of Richmond

Reviews 26

CE

Celeste Peterson

Manager Jorge is the worst. I made an installation appointment the day before AND received a call confirming the appointment. I arrive at the location before my 7AM appointment. He arrives 10 minutes after 7 and tells me he cant do it until 9:30. After I ask to speak to the manager he says he is the manager and says he actually can fit me in. I wait for 45 minutes with no check in from him. Hes wandering around the store not really seeming to want to work. I finally decided to make another appointment at another location. I rearranged my entire day based on the 7AM appointment. I understand that mistakes happen, but Jorge made no attempt to communicate with me, made no apologies and seemed bothered that I was even there. I had to reschedule movers and my trip because of the terrible service I received here. I will not only never return to this location, but I will probably switch to Penske for my moving needs.

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Gregory Whitescarver

Showed up for a hitch installation appointment and was told my appointment wasnt actually confirmed. About 20 minutes after I arrived on-time, I was told the hitch installation person had just arrived and that there was a person ahead of me who had already been waiting for an hour. While I was enduring the abject failure of their hitch installation game, I also became aware that they were out of trucks, boxes, and anything else one might need to move. Every customer in there was stressed and the employees (who were empathetic enough) did not seem empowered to actually help. Wound up getting the hitch installed at Rack N Road in San Rafael, an infinitely more satisfying experience. Next time I need a truck Ill definitely stick with U-Haul in Berkeley...a much better-managed outfit.

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Jeremy Renton

Lets face it, no one loves going to a U Haul. My experience over many years with this place is that you have to be prepared for disappoinment or delay. Dont just show up expecting what you want to be in stock: its a small outfit. Call ahead, make a reservation. So show up and then prepare to wait... thanks to the other folks who show up ahead of you in line without reservations, and waste everyones time while their credit card gets declined. I will say the staff keeps cheerful. Somehow.

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Angelique Funk

Booked a van rental through U-Haul in Berkeley and was told I would be notified if I needed to pick it up elsewhere and what time that pick up would be. I was not notified and ended up missing my pick up time at U-Haul of Richmond. I called and not only were they very understanding about the issue they also noticed I was being quoted and charged an astronomical price for what I was renting. They corrected this as well and I received an excellent vehicle at a great price.

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Luis Cruz

i had one of your customers that rented a u haul truck i believe it was a new F150 that cut me off the road on 23th street and almost cause an accident on the street. And he also got off his truck and kicked my car, and it got damaged. i hope u guys can help me out with this i wasnt able to get the license plate but it did have illinois plates.

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J Brace

I didnt like anything about this place. No where did I see in their website you had to pay up front with a credit card. I had cash but they wouldnt accept it. Now I have to cancel my item that I was picking up today. Super disappointed. I can see why this place got a low rating. I cannot recommend this place...Go to Oakland instead!!

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TJ

TJ Taylor

Ive rented at least 3 trucks from this place and never had a problem. Transaction was easy, trucks were clean and well maintained and there were supplies to help with the move. Returning was just as easy. I returned a truck after hours and they had the gate open and left clear instructions on what to do.

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Debra Banta

Friendly, Respectful employees, and when I rented a pickup truck there I extended my rental from 3 days to a week. They gave me a New GMC Sierra out of Arizona with only 542 miles on it. If I wasnt the first renter I was most certainly the second. Never driven a finer truck. Thanks folks

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Jeffrey Tang

So they guaranteed my truck and equipment. I arrive. No truck. No equipment. I ask what they can do and the answer is "sorry youll have to go to a different center." Also, not the loveliest neighborhood. They said thieves go crazy at night after hours there.

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Warren McQuinn

Was told I had reserved a 48 hour rental on their 24 truck over the phone, but they only had me down for 24 hours. Thankfully Jorge sorted it out. Pickup and drop off were a breeze. A word to the wise: public transit to and from is iffy. I walked 20m to the BART.

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Pao Saephan

The first lady who came out was rude as hell...i got there and didnt see anyone, so I started to walk to the office. She comes out and says rudely "I see you, dont worry I see you. Wait right there." Then later a guy came out and was much nicer to me.

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RA

Randal Lane

Decent service, booked me for 7 am on a Saturday to install a trailer hitch. Technician was not scheduled till 11 am. I ended up getting up very early and having to return hours later to get the work done. Beyond that they did a pretty good job.

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Britnie Stuward

They were friendly enough and let me change my reservation to a later time but they also gave me a truck that was just turned in without taking a look at it first. I had to throw out the last persons trash before driving off.

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Elliott Smith

This is a good U-Haul store. We get propane here on a regular basis and rent trailers occasionally when we need to haul something. The staff are friendly and do a good job of getting you in and out as fast as possible.

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Barbara Price

Moving is really stressful but the guy who helped me, Richard Nunes, made it a lot better. He was very helpful, had a terrific attitude & knows his business. Cant say enough good things about this experience.

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Travis Randomm

Helpful, quick, and competent; definitely a nice change from the waste of life that manages the Gilman Steet U-Haul in Berkeley. Prices are fair as well; definitely the best U-Haul in the area.

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David Salguero Flores

Está ubicado en un buen lugar y la atención al cliente es buena son amables

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Makhdoom Zada

Friendly and helpful staff Specially Sheena and Richie the best customer service we ever experienced great job keep it up i really recommend this uhaul

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Starry snow

Diamond in the rough. Best costumer service!! Mission your destination starting with the best of industry.around the town.

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Black Shadow

Looks like a bad neighborhood, but its safe and friendly people, I had a good experience with the twice in advance

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Kian Stipp

Ghetto, dirty, lazy, and really poor customer service. Three fat people bossing around one little skinny guy.

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Brett Zukus

Staff is quick. Many trucks in inventory. Watch out for the mileage fee. Many boxes available to purchase.

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Nikki Nikki

Came from Alabama had to haul some things. They FAILED to tell me about the 75.00 deposit so be careful !

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Melissa Carey

close to home Ive used it several times. Not very friendly, but super efficient staff.

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Dashawnta Finley

Not at u haul went to get some churrosfrom a truck by u haul and they are very good

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Ginevra Are Cappiello

Very helpful staff and great services as always with U-Haul!

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