Address: | 1401 Enterprise St, Vallejo, CA 94589, USA |
Phone: | +1 707-554-3256 |
Site: | extraspace.com |
Rating: | 4.8 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed |
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angel fragoza
I WAS a happy customer until my recent visit showed me otherwise. I went to open my unit today and the door fell off. The 2 out of the 3 extremely unsafe tack welds just broke right off leaving my unit open for anyone who noticed (not to mention the main gate has been open for two days straight). I then talked to the assistant manager and she said they wont be able to fix it for 3 days. So l had to take the next day off work and talk to the very young manager about my issue and to get all my stuff out and cancel my rental. He then said there is nothing he can do and still charged me $110 for the whole month. I would not recommend this place at all.
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Christian Shearer
Philine and Rolo were such great help in getting me a unit. Had a emergency and needed to move in my stuff right away. They took me to multiple units so that I could get the best size for what I need. Explained every detail of what Im signing, and even made suggestions so that Id be happy with what I got. I was in a very bad mood, but their friendliness and customer service out my mind at ease. Thank you!
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Arthur Miglietta
I have been having the best experience at this location for the past few months. I didnt plan on keeping the unit once I was finished with it, but have all the great help and service by "Amy" I plan on keeping it because it is hard to find duch great customer service and they or she has nailed it here. Highly recommend.
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Mike Andrews
excellent customer service from Brandon. Helped us out picking sizes of space. We had no idea about what to rent and he showed us many options . We were clueless about this , he earned every star. THANK YOU BRANDON
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Marnie Mooore
I recently rented from Brandon. I had a bad experience at another storage place and he made it so much better. He was so nice and I found the unit I needed for cheaper then what I thought. He deserves a raise
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Robert Santisteven
Very polite,got me in and out with no complications. Good price. Felt my stuff will be safe. Would recommend to my family and friends to the Extra Space Storage 1401 Industrial way,Vallejo Ca.
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Rolanda Jones
I rented from Brandon. He helped me find the right unit. So kind and handsome, really knowledgeable of his storage info and was quick to answer any questions I had. Recommend : yes!
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peta akauola
John Gillette was our customer service and helped us better understand with sizes and i insurance protection we need..very happy and friendly! ALOHA JOHN! And thanks for helping!
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Randy Carter
Pretty good service but location could be a lil better. The people were nice though and were very knowledgeable about everything. All in all I was pleased with my experience.
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Kimber Sidorsky
John Gillette made our experience AWARD WINNING! Bravo! At last .... Our storage experience was a professional pleasure and one I will certainly recommend hands down! A+
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Tara Loyd
Horrible customer service , Brennan the manager who lives on site is just rude and petty!! Will move to another storage as soon as month is up this place is ridiculous
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Greg Elmore
John and Anthony exemplify excellent customer service. We feel that our storage goods are safe and secure because of their representation of Extra Space Storage.
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Tom Walker
Good location and the lady working Amy w was amazing outstanding customer service all around thank u again Amy for the great experience and all the help u gave.
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Jennifer Mangle
Assistant Manager Felina was very nice and welcoming! She was very knowledgeable and gave me all the info I needed! Customer service was great!
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Zack Swaim
Awesome place, great deals, and they even hooked me up when i was in a tuff spot! Shout out to Brandon, the man who runs the show!
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Adrienne Joseph
This facility is great! Every unit is on the 1st floor, which makes moving in easy. And the staff is great! Very helpful :-).
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Calvin Watson
Great site here damn good customer service satisfying with everything I recommend you come check it out whos ever reading
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James Brown
John Gillette was very helpful...he saved me a few bucks. .and im in a bigger storage unit as well .thanks John
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Luna Alumbre
The manager is very nice. I bought some boxes and he brought them to my unit for me. I feel safe here
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Denise Gracia
We found the manager very helpful, friendly and efficient. Renting was a pleasure
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Monica Ramirez
Nice facility a welcoming reply to my recorded message when searching
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Ronald Dennison
The agent was very efficient and explained everything I needed to know
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Serita Moss
Always a pleasure.. great location and great customer service
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Linda Faye
It was great .Lady was very helpful we use again
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Bonny Guisa
Very nice people here.. got the perrfect size.
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jason webb
Very curtious.customer service of the year
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She H
Quick and easy and great customer services
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Michelle Mcbroom
The employees are very nice and helpful .
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Spencer Thomas
John Service was great love the location.
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Angie Gill
Thanks for helping
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HAZEL LEE
Goof service
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Yulonda Hampton
Its ok