Firestone Complete Auto Care

6836 Lone Tree Way, Brentwood, CA 94513, USA

Address:	6836 Lone Tree Way, Brentwood, CA 94513, USA
Phone:	+1 925-392-7053
Site:	firestonecompleteautocare.com
Rating:	3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 26

Reviews 25

Ilja Prins

I had an appointment for 3pm on Wednesday June 14th 2017. I dropped off my company fleet vehicle for a 30k mile service. They said it would take a few hours. I never received a call, and they close at 6pm. They locked my car in their bay overnight, and when I finally got ahold of someone the next morning, I found out no service was done to my car. I received a call 20 min later, informing me my vehicle was done. I pick up my vehicle and park it. Today, I go out to my vehicle and have a completely flat rear tire. I call and immediately they get defensive and tell my they only rotated the tires (which is not completely true, as the psi on all 4 of my tires was different, which means they at least added air) and I must have picked something up on my drove home. Now I am here a third day in a row for basically an oil change. As a 24hr on call employee, this is just unacceptable. I was already told by my company to not bring my vehicle here again, but with the service I received here the last couple of days, I will not be bringing any of my personal vehicles here anymore. Which is unfortunate as there are not many places near me that provide a one stop shop for maintenance. Edit: They just finished "fixing" my tire. Apparently the tire was leaking from its bead. They are charging fleet for a flat repair, even though I drove 28,500 miles with no issue on this tire, but the 3.5 miles I drove home from this place caused the issue. This place is a joke.

Adam Kelsey

Firestone offers lifetime alignment and wheel balancing/rotating, which would be great... If I could ever get a decent turnaround time from this place. Every time I go in they ask me if I can keep my car there for up to six hours! It takes 20 minutes to to balance wheels and less than that to rotate tires. The Firestone next to the Concord mall was able to offer me a decent turnaround time no problem, why is it so hard for this store to offer the same? I realize it gets busy but come on, I shouldnt have to wait half a day for something as simple as a tire rotation. If I didnt already pay for a lifetime wheel balance/rotation plan then I would take my business to Americas Tire instead.

Amanda Green

I absolutely would NOT recommend this Firestone location. I pulled up to get an oil change, and I see two mechanics chilling out and relaxing in the garage. So I asked one of them how long it would be for an oil change, he tells me 6pm because they were supposedly "real busy." (it was 2:45pm). This young man didnt offer to schedule and appointment, or fit me in. And I couldnt understand how he could tell me that theyre so busy, when I could clearly see that him and the other young man were busy doing a whole bunch of nothing. Very lax and nonchalant attitude. Not a good customer experience, and they CLEARLY dont want to make any money.

Anonymous User

3rd visit here hopefully my last. People who arrived after me left 15 minutes before me, same problem. Dont understand why the tech had to red line my car starting it or test drive it for a flat fix. Probably wouldnt have minded the test drive if the guy hadn,t wound it out just to start it. 30 bucks for a flat, which Les Schwab fixed for free when I had a flat couple of months ago.My tires are expensive and this pony needs new shoes. Who do you think is going to get my business?

Susan Lengyel

I have been bringing my car here for the last few years and I have had nothing but positives experiences. As others have stated they do want to keep your car there for most of the day but I usually plan for that when I need auto repairs/new tires so I am not just sitting around so I usually drop off the night before and they start work the very next morning and then it is usually done by noon. Customer service experience has always been positive too...

L. Y

6/26/16- Disappointed!! Went in today b4 9, which it was not open yet. The store rep stopped me to tell me today we are taking appointments only. No walk-ins because that are overbooked from Saturdays work. WOW!!! Overbooked = bad managing. SMH. So I ended up going across the street Tri City Xpress Lube and I got my oil changed done in 20 mins. Old review- Great service. Been going there for 8 years.

Robert Stevenson

They try to up sell you things you dont need by offering discount tire rotation wrapped into a 40 minute copleat inspection. If you just want the tire rotation they charge twice the amount for the rotation! This will most likely be my last visit here.....can you say RIP OFF!

Crazy Conjurations

Its a typical firestone. Be ready to set through the BS. Oh and get changed way to much. I normal only go here for the lifetime alignment. But make sure they show you the before specs before they start the work. The van fake the results if they dont show you first.

Sean Flac

I always bring my cars to this Firestone for maintenance. Their service is friendly and I feel I get honest advice about my vehicles health. Been in the area for 3 years and Ive never had a problem with their service.

Kathy Barrera

The service adviser, Sherrie Texteria was knowledgeable, professional and pleasant . The technician, Anthony Guitierrtez knew what to do and was fast . I got what I needed and was happy with the visit and the price.

Powderfinger marcelo

went here all the time for my rideshare car maintenance. they work fast and timely. also i recommend this place for rideshare car inspection. thanks guys!

Patricia Ellis

Great serice. Only tire repair open on Sunday.. 3 hour wait. Because i did not have appointment. Friendly.. Clean restroom and fresh coffee and great Ac

Daniel Grant

Slow staff, took 8 hrs to get 4 tires, alignment. I was 2nd person in line when they opened....

Case Mods

Long wait times even with an appointment but they did my alignment good so I cant be that mad.

teri felan

This place is a joke. 10am they stop accepting cars... including loose tires off the car

Alberto Manalo

How does one appreciate a 4 hr wait for balance and rotation?

Scott Lane

Dont waste your time and certainly dont waste your money

Diana Porras

Service with a smile and very thorough.