Public Storage

6380 Tupelo Dr, Citrus Heights, CA 95621, USA

Address:	6380 Tupelo Dr, Citrus Heights, CA 95621, USA
Phone:	+1 916-415-8094
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 20

Reviews 7

Kim Gruwell

Im very disappointed with this business. Ive stored my stuff here for about 3 or 4 years. Everything was great in the beginning, great rate, great customer service and very helpful. I started out paying $49 a month for a 5 x 10 (small unit) and occasionally I would be late on a payment because of the due date and my pay day schedule, so naturally I knew I would have to pay a $10 late fee. I never complained. A man that works there called me to tell me about my payment and I just didnt have the extra $10 at the time. He was very sweet and told me if I go online and just pay the regular amount, minus the $10 he would then go in and waive the late fee! I was so grateful. He proceeded to tell me theyre really only allowed to do that twice a year but they really shouldnt. I totally understood. Well after one year of storing my stuff there, the monthly rate went up by $10... Another year went by and it went up by another $10!!! Im now paying $71 a month and remember its a 5x10!!! So this month I was going to log in to my account and couldnt access it. I tried resetting my password I even sent in a "contact us" request with a message about what was going on and surprise surprise I never got a call or email from them... I had to keep trying and eventually figured it out (days later). Once I logged in I noticed they were charging me a $15 late fee. Im absolutely floored, Dave just called me to ask about my payment and I mentioned the late fee amount, I asked him if he could waive the $15 late fee like he mentioned before, since Ive only done that one time in 3-4 years, he said no he cannot. So it looks like Ill be making my final payment of $86 dollars for a very small unit and taking my belongings elsewhere. So upset with this business right now. I wouldnt be surprised to see it shut down very soon with the way they treat a long time customer. Goodbye public storage :)

Mack Pulido jr

Deanna and Dave were courteous and even stayed late so I could take care of my storage needs. Great team! .... 07/04/2017 Update! Dropped from 4 stars down to 2! ...Deanna and Dave no longer there! New team not as attentive nor helpful... Ill give benefit of the doubt and attribute this to theyre being new! I"m not sure whom Ive met.. The two ladies (African-American) that I came across were making there morning rounds never offered their names nor who they were... Dave was always professional/courteous and even provided two heavy duty 4 wheeled hand carts for tenants... this was a plus for me... I came in early morning there wasnt one available. I approached one of the ladies about the carts and gave me the puzzled look and pointed to the other lady who was giving a tour... I interrupted politely about the carts. "I dont know anything about them, sorry"? So I ask if Dave is around? "Hes no longer here"... then continues on the tour? Still no names offered and Im walking around the facility clueless for about 30 min and frustrated as I bump into them again they just walk past me? I decided to leave and just when I did I finally saw one cart in use by another tenant just near office how can they have not seen this?... what a relief! when I pointed this out to the ladies they just shrugged theyre shoulders and avoided me as if I were a bother! Still never offered me their names! Also, too many excessive 5 star reviews within a short time span usually indicates otherwise. However, my positive 4-star review remains with previous facility operator Dave F.

Nay

While I think the general view is that this is a typical storage place...I have rented at a few and this is the first that doesnt allow you to use the recycle and garbage bins which is insane. I understand a case by case basis and they unlock for you or dont depending on what you have, but some flattened boxes? Insane. I was told its company policy...yet another public storage has allowed it.Do apartment complexes tell their tenants they cant use the dumpsters? No, because that would be ridiculous. I called to ask for a suggestion of where to dump extra boxes as Im not familiar with this area, and again...it makes no sense why I cant dump at the property...and while not the girls fault for not knowing because she too is new to the area...i feel it was her responsibility as an individual expected to provide customer service to find out. At the very least, try. Ask another property, ask your manager, ask another storage renter, do something. So as far as Im concerned, and having a relationship with public storage since 1998-1999, I will no longer be renting with them. At the same time, I now know if I ever need a storage space somewhere, to make sure I know and understand the dumping policy and I can pass that message on to others.

Guy Fischer

I was in need of a space for some items and checked this location out. When I first walked in I saw a large screen with different property areas being monitored by cameras which was nice to know. When I spoke with the person at the desk "Dave" he was incredibly friendly and very attentive to my needs. I toured the property and it was very very clean. Almost every time I have returned to the property I have noticed Dave out and about with his dust/garbage bucket and a broom cleaning up, which is nice to know he takes pride in the facility, which clearly shows. I have spoken with him on several occasions about different items and each and every time he has been very professional and respectful. Way to go Public Storage for hiring someone that cares and is nice.

Jill Bettencourt

Ok, so it may be a little odd to review a storage unit facility but I just couldnt help myself after dealing with Dave. Its just a place to throw your stuff when your stuff wont fit in your place, right? And usually having that extra stuff means having moved all that extra stuff from one place to another--which ranks right up there with jumping naked in a tub full of scissors of things I really do not enjoy doing. Moving day is not much fun either, but what an incredible difference things like prideful ownership, friendly service and dedication to quality can do to make it easier. Dave is always super friendly and extremely helpful in every way possible. We refer everyone to this property. Thanks so much for making moving day a little easier, Dave!

Bill Swan

My huband and I, felt the necessity.to write a review about the property manager on Tupelo dr, His name is Dave.......even though he conducts himself by strictly adhering to his companys rules....has won us over with his professional conduct, once when i left in a hurry because he never fails to check.the units saved us from having our storage ransacked. Our contact with him has been pleasant.All in All Dave has changed our opinion of the. meadling. Property personel persona to an pleasant experience......we want to thank him in every way....if only there were 2 of him...alas only if ever we store in c.h.on tupleo thanks Dave. William andCindy

Jeremy Bird

I have 5 storage units to operate my companys equipment from. In doing so I spend quite a bit of time at this property working there Monday-Friday 8-5. While here the property is well maintained from keeping up trash to carts conveniently placed to aid in moving your stuff. Great place to be! Behind the scenes doing all the hard work is good ol Dave. Hes always there to greet you with a smile and help you find moving supplies if needed. Great property and great management I would highly recommend to friends and family!