Tracy Mini Storage

Address:	385 Enterprise Pl, Tracy, CA 95304, USA
Phone:	+1 209-835-3000
Site:	tracystorage.com
Rating:	3.6
Working:	9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 8:30AM–4:30PM 8:30AM–3:30PM

Location

Photos 12

Reviews 9

Patrice Finley

Nothing has been pleasant, in fact I was dis respected and on more than one occasion within the same conversation the Manager, Beau made several indirect racist statements. I moved my belongings there in January 2015. I came by about 7 days later to find large COCKROACHES climbing all over my things! Admitedelly, I was very distraught. I called the office and told the girl about what Id discovered, I added that they should tell their customers about this. She claimed it must be the neighboring unit, and informed me that the Manager would call me back. I called 2 additional times to no avail. The following month I got a "courtesy call" about the payment from the same girl. I told her it was interesting how they remembered how to call me back about their payment, but no one ever called back about the cockroaches. Since then Ive just been trying to give away most of the stuff (of course disclosing the reason why) because I cant fathom subjecting my family to roaches!!! This past month my step mother died (2 weeks ago ) I went away for funeral and sent my son to make the payment. Beau told my son if he took the payment I would be over paid. Upon return I called back and spoke to Brandon to clarify what was due and when. I told Brandon Id be in on Thursday to make a payment. Brandon informed me that was fine and no late payment would be assessed until the 23rd- 2 weeks away. This morning (2 days later) the office called again to say I owed. When Beau got on the phone he kept using inuendo s like... "I didnt want you angry, so I didnt take the pymt from your son" and "dont yell" when I hadnt raised my voice at all. Finally when I said I resent you implying that Im "angry and loud" all too often black people are dismissed as "angry" for being direct. He said he had no idea what color I was- lies! And all he had was his notes that say since the day I first came Ive been yelling at his staff! I guess its easier to dismiss me as "out of control " than to be accountable for your own actions! FACT- my first contact was bad because the rep "accidentally booked the truck for Sunday instead of Saturday, which meant I had a crew ready to work and had to re-hire them for the next day! FACT - the unit is infested with COCKROACHES! FACT- you noted I was "angry and loud" bit there was no mention of my call or my sons visit to settle this months payment. Lastly, when I told him I was informing his corporate office about this interaction Beau proudly stated that they are a "mom and pop" shop and that I should take my business elsewhere. If for no other reason but to prevent the next person, black or otherwise from having this encounter I thought it worth while to document it. I also recorded him! He was so rude Im having a hard time moving past that hurtful conversation. Take your business elsewhere!

Joshua Perez

I was so surprised when picking up a uhaul truck that this was a storage facility too. They have discounts after discounts and everywhere i looked ways to save myself money. first the prices were lower then everyone else in tracy, i got a discount off my storage by renting a uhaul truck from them too. they have alarms on all storage units and alot of high tech security. i really do feel safe renting from them. AND, if any of my friends look for storage i would refer them there, i will get a discount by doing that too!

Rob C

This is a great location. The staff are professional and very friendly. They make sure your truck and the facility is clean and safe. Only reason I wouldnt go here, is if their closed.

Emanuel Kirton

Unsatisfied!!! I was very disgusted by the amount of rat droppings in my unit as well as the damage from the rats

Fly Bot

Friendly CS. Beau was great help and storage was clean. Overall staff was amazing and helpful.

David Cruz

Esay rental, no hassles, good quiet and clean.

Sarah Piper

This is the best storage place in town

James Busby

Easy access and friendly staff

Ray Benavidez

cost