Public Storage

Address:	1615 W 11th St, Tracy, CA 95376, USA
Phone:	+1 209-831-2967
Site:	publicstorage.com
Rating:	5
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 15

Reviews 17

Hope Springs-A-Turtle

Emily at PS in Tracy, CA was not only excellent in her customer service but she was helpful above and beyond. Anytime I needed assistance with my storage unit, she was on it. She made special arrangements for my special situation, more than once. She went out of her way to make sure I was served as a customer and always had a friendly face and smile to go along with her stellar service. Emily made me feel like I was doing business not only with a professional, but a friend. I had another storage space with another company during my latest move, and I unwittingly expected to be treated with the same regard and respect as I have been treated by Emily, but it was a rude awakening. While many large corporate entities hire people who have little or no empathy for their clients and simply do the bare minimum as corporate policy may dictate, Emily went out of her way, recognizing that peoples belongings ARE personal and made me feel like she was personally involved with my process. Thank you Emily and the people that had the foresight to hire a human who takes such pride in not only her work, but the company she represents.

Nina Hoffman

I was assisted by both Carmen and Dolly, and my experience with Public Storage so far has been excellent. I had set up a reservation online at the location on Larch Rd, but due to maintenance scheduling on that units climate control system the staff flawlessly located and transferred my reservation to the 11th St location without any hassle. The representatives at both locations communicated with me extremely timely and clearly, and ensured that the new location honored my original online reservation price. Everything was completely smooth and stress free, and the actual P.S. lot is impressive. I would definitely recommend this location to others.

Dawn Lee

I have stored my prized posessions @ this Public Storage since early 2011. The units & lot are clean..well lite...& their RESTROOMS..SUPREME !!!!! I am familiar with BOTH..Carmen & Emily. They are Great Ladies & do their job above the norm. They are both professional & personable !!!! They provide EXCELLENT CUSTOMER SERVICE !!!!! As an employee of OSH for 5 years (Orchard Supply & Hardware) I know the importance of these skills in the workplace. Whenever I have stopped by..its always a JOY to have a conversation with either one of these LADIES !!!!! They are..by far..THE BEST !!!!! Sincerely....Dawn Lee

The Fun Channel

Public Storage in Tracy, CA. is absolutely the best Storage I have visited!! I have previously gone to other storages where they just try to sell, sell, sell. Here, everyone works with me to find out which unit is more suitable for my needs. I definitely like the staff, Space, cleanliness and location. A visible difference from other Storages.Now, I can feel relax that my belongings are in good hands. The staff always goes above and beyond their call of duty to make sure that their clients are well cared for and satisfied. You most definitely have a loyal customer!

Derick Jones

I came in on Sunday afternoon (12/21) to get pricing and to check on storage vacancies. I was immediately greeted by two polite young ladies (Jessica & Emily), who answered all of my questions and even helped me out with directions. I am planning on renting a unit in the spring, and I will most certainly be coming back to this location! The property was clean, the store was well stocked and the customer service couldnt have been better. See you in the Spring! Thank you, Derick

jennifer sayasack

I stopped by to check some units because I will be moving soon and need a unit to store my extra stuff in. I walked into this public storage because it is close to the area I will be moving to and I am so happy I did. Emily greeted me and I felt extremely welcomed by her. She was so informative and I was able to gather all the information I needed. The rates she provided were great and Emily provided me with amazing customer service. Keep the great work up!

AbdAllah Haddad

As a independent business man, having excellent support services is key to my success. The Public Storage staff (Emily & Carmen) located at 1615 W 11th St Tracy, CA provide excellent support services. From calling to remind me when the rent is due to calling when unscheduled delivery have arrived, Emily and Carmen go out of their way to provide timely and professional customer support. The facility is always clean and accessible. Thanks Ladies

Henry D

Public storage on 11st Tracy Ca. First of all Emily that runs the storage is the greatest very friendly and helpful. The grounds are very clean and the appearance when you first walk in is excellent. The box display and other items you need are displayed very well. I give public storage 5 stars and Emily 5 stars. Out of all the storage places in Tracy I say this one is the best.

brian long Long

Recently was helping my sister move into her newly rented storage at this location, I as well was in the process of moving decided to check out boxes and was greeted by two professional young ladies who apparently have the same name Jess and Jessica! Both young ladies were extremely knowledgable and very friendly! Thanks girls!! Highly recommended!

Kathy Livingston-Gonsalves

Ive been renting from Public Storage now for months and Emily who has been there each time that Ive been there is quite charming as well as friendly & helpful to say the least! Her storage units are very clean & temperature controlled in the building that I rent from which I really like! Also, her coworkers are very friendly & helpful too!

arthur dewitt

I wanted to let everyone know what a great place the 11th Street location. Great location and rates Emily and Morgan will take care of you. I feel safe a secure that my things are stored there and the ladies are very knowledgeable. Great job ladies. Girls deserve a raise. They are a great rep. For Public Storage.

Dudemomdude Clary

Were new to this location, but have experienced fast and friendly service. They have been very accommodating to our needs (10x20 climate controlled space). Emily is great! I love the convenient location. This would be a 5 star review if our personal gate code worked consistently.

Katie Foley

We moved into a smaller apartment and needed to use a storage facility. I am very glad we choose this one. The facility is always clean, safe and well lit. The staff is friendly and very helpful whenever I have a question. and they always have a smile for me when I come by.

Mary C

We stored our property for over 2 years with great satisfaction. The staff at Tracy Storage was very accommodating and the facility and security of the property was perfect! We would definitely store our property there again in the future. Thak you to a great staff.

Btian Byrd

I was late getting there the store was closed 630 on a Saturday duh of coarse their closed. I jumped the fence to talk to on site manager although she was a irritated at me climbing. Fence she was polite and helped me with a smile and courtesy. Great place thanks

OD Regacho

My husband and I have been with PS for over a year now, the facility is clean well lit and we feel safe when we are on the premises. The ladies at this location Emily and Carmen are very professional, really friendly and helpful. Thank you ladies!

Dorothy White

Best experience I have ever had. I have to brag on Emily. Thank God for her. I say please keep her and she deserves a raise, very professional and very friendly. I love doing business with Public Storage when you have people like her.