AutoNation Collision Center Costa Mesa

2888 Harbor Blvd #1, Costa Mesa, CA 92626, USA

Address:	2888 Harbor Blvd #1, Costa Mesa, CA 92626, USA
Phone:	+1 949-586-0400
Site:	autonationcollisioncenters.com
Rating:	3.9
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8:30AM–1PM Closed

Location

Photos 13

Reviews 13

Heather C

The sheet metal protecting my engine completely fell off of my new civic without any explanation. I was slowly exiting a parking area, when I heard the bottom section of my car crunching against the asphalt. The whole thing was dragging against the ground and not drivable. I had my vehicle towed to autonations service area. I explained to one of the service men what happened, and he said "what do you want me to about it?" and then proceeded to walk away. I was confused, as if this wasnt his job? I flagged him down again, and then he referred me to my sales person, who was just as baffled as I was as how he was a part of the solution in this problem. From there I was able to get the help of a person from the body shop. While he was the only one polite enough to actually speak to me in a helpful manner, Honda claimed the warranty did not cover the damages even though clearly this was some sort of defect on the cars part- as there was no collision and nothing that the car hit. Most likely the screws or "latches" were not done up properly during the cars assembly. Both the tow driver, another mechanic, and the Honda sales people I spoke with made the same remarks and were mystified as how the part would come off like that, even had something on the road hit it. I could not reccommend this service department to anyone after the rude service I experienced unfortunately, and am rather disappointed in Autonation and Honda for their poor standards in quality.

Anonymous User

Good Work great Help Done On Time and the employees kept me informed the whole time....my car got in a accident and i took it to the dealer i bought it (power Honda) and the guy there told me to take it to the power collision center and they do all the power dealers near there bodywork too, ford, toyota, honda, infinity, volvo. so i took it in.. they told me to tell my insurance that it was there.. so i did and the insurance told me they would look at it soon... whatever that means... then the guys from the bodyshop called me the next morning and told me the insurance just stioped by and wrote a estimate too... and that repairs were underway and that it would bea week and a half job...and every other day thay called me and kept me informed the whole time....when they said it was done i went in and there was my car completely done and it looked like i just bought it.... brand new ..... i was so happy ... i tell all my freinds and family about power honda....

Rudy Rivera

The initial visit and quote was professional and was given a 3-4 repair. Well on the fourth day my vehicle wasnt ready and I was already paying for a rental out of my own pocket. I wasnt happy that no one contacted me through out the entire process. I had to make several phone calls to check on the status. Well something happen to my bumper during the repair process and delayed my pick up date. I wasnt able to pick up my vehicle until 6 days later. The representative was not at all apologetic or my review would be higher. Its all about customer service and I was not happy. He didnt even offer to pay for the extra days for the rental. I had to insist. My van looks great, but it took longer than I was told and the customer service was not great.

Mark Roberts

Just picked my vehicle up from Power Toyota in Irvine. It was sent to AutoNation Collision Center in Costa Mesa for a rear bumper replacement. I would give the quality of the repair 5 stars. Too bad the customer service at the Costa Mesa facility was not 5 stars. It wouldnt have taken much to satisfy me. Simply do what you say you are going to do - call to tell me the repair will or will not be complete today, so that I can coordinate return of my rental car. Or, simply answer the phone. Or dont keep transferring me to voicemail if the person I need to speak with is not available. Please dont tell me that you are with another customer (apparently a more important customer) and that the only person that can help me is not available.

Sterling Erickson

I brought my 2013 Honda CRV to the collision center after it was rear ended. Setting up the appointment was easy and AutoNation was able to coordinate with the insurance agency to for additional repairs discovered after the primary inspection. Overall the process was straight forward and the car was repaired back to its original state. The only drawback was the communication during the repairs. The collision center never contacted me during the ~14 days it was in the repair shop and I would need to call once a week to understand when things were going to be ready.

tom yoro

The repairs on my new Ford Explorer were excellent but the repair shop rushed to return my vehicle to the AutoNation Collision center and didnt properly clean my new Ford Explorer 2017 But I was compensated by Sarah for my time to return and had my vehicle completely detailed that was really amazing sparkling shiny outside and the interior beautiful when I returned to pick my Ford Explorer! And also Sarah provided me a vehicle with no charge! I commend Sarah for her excellent service and a great employee!!! Thank you Sarah!! Tom Yoro

albert Lambie

I had a collision damage on my Toyota. I sent the car to this body shop because the address is at Toyota dealership. It gave me an impression that it is affiliated with Toyota dealer. BIG mistake. It is not related to Toyota. It took more than ONE month to repair a minor damage. Do not send your car to this shop. It will take forever to get your car back.

Ronald Perry

I always bring my vehicles to AutoNation Collision Center in Costa Mesa. Their estimates and repair time frames are fair and accurate. My car looked "Better Than New" when I got it back. Thank you Keith Thompson and everyone at AutoNation Collision Center-Well Done.

Duane McMullin

Best customer service ever - bar none! The repair was better than I could have hoped for. I actually did expect the job to be well done but this was exceptional. No other car for me.

Trey Trask

Rick the Collision rep in Irvine was fantastic. Manny @ the collision center was great as well, very responsive.

James Lomas

They did what they said they would do and finished when they said they would. I would say that is very good.

ashkan kaviani

It took alittle bit longer than expected but the quality is perfect.

Pablo McGavran

Good people nice work done on car.