California Family Fitness

Reviews 3

RL

RL MAIDEN

I began my experience with a 3-5 person Groupon for California Family Fitness choosing its Bond Road location. I only had four of us registered, my husband, daughter (30+ years), and my youngest granddaughter (3). I explained that I have a medical condition that causes me to get seriously overheated, so I dont wear closed shoes/go barefoot (to more easily regulate my temperature), is that permitted? Not a problem, I was told. I attended at least 5 times a week, and I loved it. The people were kind, positive, and the facility was well-maintained. I felt very welcome and at ease. I talked my husband into going; he, in very poor physical condition, found himself playing racquetball five days a week, as well as using the weight machines, steam, spa, etc. He loved it so much that he went every day, which cut into my time--I had been going after work, but when he began going, he would ride in with me, and ten hours at the gym were just too much for him. I cut back to 2-3 x/week, sometimes less. One day, I was doing my usual workout, kind of a yoga/ball/stretch routine, when a staff woman approached me, saying I needed to put on shoes. I explained my situation, adding that I had been coming for well more than a year, that my ability to use the gym was dependant upon this, and that this had been known from the beginning. She told me that I needed to put shoes on or leave. I left in tears. Meanwhile, next to where I was, an instructor led a group in aerobics of some kind; most were wearing socks. My husband said he saw the same thing daily. I quit going for a very long time. Originally, before the Groupon was up, I had signed a contract; after, my daughter asked me to suspend (her and her daughter) from the account as she wouldnt have time. I asked whether I could add them back on later (otherwise I would have left them on); no problem, I was told, I could add them back at any time, they are in your contract. She asked me, a few months later, to add them back on. I went in to do so. No problem, I was told, just sign a new contract. I explained that all I was doing was having the suspension lifted, adhering to my original contract in which they were included, that I would be paying a bit more again, was all. Yes, I was told, but you have to sign acknowledging this. A week later, I found that they werent added, my contract had been changed(!), and they would not allow me to add anyone over 21, nor would they allow me to add my granddaughter. I kept the membership. Why? My husbands health had improved dramatically. He loved it. Fast forward to more than a year later: My husband had a medical event that nearly killed him about a year or so after joining the gym. He was, and is, in constant pain. He was in extremely poor shape, but dragged himself back to the gym. He had been commenting that staff had changed, there were a lot of people he didnt know and they didnt seem aware of patrons. More than once, he had been bumped into by staff, which was physically painful for him, without any acknowledgement from staff, as if he were invisible. He was going to use the therapeutic swimming pool, which takes him time and pain to even get to, then more to get in, as he attempts to keep his body going. One day, after having yet another experience with getting bumped into, he had made his slow way and had just gotten into the pool when a staff member walked up and told him he had to get out, that the pool had to be empty of people every hour on the hour. He needed to get out, and now. He started to humorously tell her that that wasnt going to happen, that he couldnt get out now; he did tell her he was there for therapeutic reasons, when she became more demanding. Get out. He lost his patience and cursed. He eventually did make his way out. Later, we received a phone call from an indignant manger, saying that if he swore at staff again, he would be asked to leave. Oh, and, the new policy didnt apply to adults using the therapy pool. Staff often uncaring. Facilities often not well maintained/functioning. Water off some days.

AN

Anna De Luca

DO NOT TRUST THE SALE REPRESENTATIVES OR ANY STAFF MEMBER! Two months ago, I went into California Family Fitness on Bond and brought a pay stub from my work because I had a discount eligibility. I provided all the correct information and yet one month later I was still charged the same amount. I went back into Family Fitness and learned one of their staff members LOST my proof of employment. I was furious, but decided to give them another chance and provided another proof of employment. Another month goes by, I was charged the same price once again! I went into the gym and the staff member said a very profane word because he had FORGOTTEN about my situation! He then attempted to fix the situation, and said he would call me when everything was in order. I waited for his call, but it never came! I want to cancel my membership because of the terrible staff members and yet they decided to backhand me once again! One year go when I got my membership, the sales representative never said I was signing a year long membership! I have been at this gym since November of 2014 and only now am learning about my contract. Not only did the representative last year not inform me about my contract, but the one that I spoke to about my situation now, discredited the one who sold me my membership! But thats not all. In order to add my discount, I had to sign my name on a tiny electronic box. I was not handed the terms of what I was signing, but I was guaranteed that I was going to be refunded for the previous two months. I wanted out of Family Fitness, and the sales rep completely understood and gave me the corporate office number after I signed the box for my discount. I waited for a phone call from the Bond family fitness and never got one! I called the Family Fitness Corporate Office myself and explained the situation. They said nothing could be done and I would have to stay with their terrible staff members until my contract is over. I asked for a copy of the first contract a year ago and what I signed for my discount. Well turns out I signed another year long contract that I was never informed of! I was screwed over countless times from not only this Family Fitness, but the corporation itself. I dont recommend anyone to join this horrifying gym. Worst mistake I have ever made.

D

D Wayne

This place is nothing but a bigoted and judgmental place to workout. Its nothing but a meat market for people to meet up like a bar. They sit in their asses and do nothing but text on their phone, watch TV and people watch and do nothing but take up the space and use the same damn equipment for 15 minutes. I can see why there are more and more gyms popping up because of people who just want gyms who can just "get in and get out" with no frustrations. People who say I just go there because of the pools, well, i sure enough wont want to take a dip in the pool especially when you have filthy people dirty it up and really dont care how much chlorine there is in there to kill the bacteria. Look, people I have my own swimming pool the healthier the better, but I will never want to share the pool with so many people. Who knows whats in their swimming pool and where their bodies been. They say its a family gym, well I just threw that out the window when they judge a lot of people in the past. Give me a break people... they only support they are people who give them dishonest and kiss butt review on Yelp and those people are definitely dishonest just to get people to sign up and lie about their reviews. That is why Google reviews are real HONEST reviews that stay on. Again, if you want wait for weight, sit-ins and treadmills equipment like "waiting for a ride on an amusement" then this is the place for you. Just remember to bring some popcorn or cotton candy when you do, but if you want to go to a gym where you "get in or get out" then go elsewhere and spend your hard earn money somewhere else. There are plenty of gyms and they are popping up sporadically. People, that work are just there for school employment and you have to tell yourself, are these kids who go to school and graduate that were rude when they are young are going to be our next generation...really? Then I would rather CFF to keep them there and school for another 12 more years and teach them etiquette and personal responsibility.

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