United States Postal Service

1150 Garden View Rd, Encinitas, CA 92024, USA

Address:	1150 Garden View Rd, Encinitas, CA 92024, USA
Phone:	+1 800-275-8777
Site:	tools.usps.com
Rating:	2.4
Working:	Closed 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 10AM–3PM Closed

Location

Photos 25

Reviews 7

Lori Malkoff

Since moving to High Country Villas in March of 2016, my wife and I have experienced a couple of disturbing Encinitas mail carrier-related incidents. We have had our outgoing mail dropped in the middle of the street by a young male carrier with no satchel. I found three OF MY OUTGOING letters in the street in front of my neighbors house. When I saw the carrier was just across the street still doing deliveries, I asked him where was his satchel? He said he didnt have one. When I asked how my outgoing mail, which I was now holding, came to be lying in the middle of the street, that carrier said: "oh wow, those must have fallen out of my pocket. Sorry." I originally reported this to Carrie Mannon. This young carriers apathy and disrespect was blatant, and he didnt seem to care, or at all proud to be a USPS carrier. What happened to the pride of the mail service? Next, an orange "Beware of Dog" warning form (PS Form 1778) was found BY ME in the middle of MY street while on a random walk with my dog, ironically. Apparently, Edgar had dropped it "by mistake". It had MY home address on it and claimed that "We had a large dog that charged." IF THE HOMEOWNER ASSOCIATION GOT A HOLD OF THIS INFORMATION IT MIGHT BE GROUNDS FOR A FINE OR EVEN EVICTION. No one in my neighborhood is allowed to have a large, ill-tempered dog. And we dont. We have a 48-pound, 10-year old female Border Collie who is an extremely well-behaved service animal. I also reported this incident to Carrie Mannon. Edgar, who was the carrier in this incident, displayed a profound apathy, and "who cares" attitude...it was really disappointing. And Ms. Mannon was less than sympathetic listening to my complaint about the mishap!! She went silent in the middle of the conversation, and it was obvious she couldnt wait to hang up, and she could care less as well. Finally, I phoned today to report another younger USPS carrier on my street with no satchel. He said his name was Happi, and that he forgot his satchel. Happi was here for the first time from Vista, filling in for the day, and had no experience with this route. I was told by Carrie Mannon when I phoned on the two prior occasions, that it was USPS policy that carriers wear a satchel to deliver the mail, to prevent all types of mistakes from happening, especially with new and junior carriers. Today Carrie seemingly changed policy, and said since "it was a light mail day; no one had to wear their satchels." Are we the only postal customers enduring weird things with the Encinitas mail service?? Ms. Mannon next asked me if I had any outgoing mail today OR had I had an incident today. Both answers were "no". She then went on to say: "well, if nothing bad has happened today, why are you even calling me (AKA why are you bothering me)? All I really wanted from Ms. Mannon was for her to clarify the policy on USPS carriers using satchels to keep mistakes from continuing to happen. So around and around she went, and took me on some confusing story about the use of satchels. Basically, NO ANSWER! So here is a list of the social skills Supervisor Carrie Mannon displayed during our phone conversation on September 2, 2016: argumentative, apathetic, unapologetic, condescending, and impatient. Carrie Mannon does NOT demonstrate the attributes of a USPS worker, let alone a supervisor! I need to send a shout out to the new San Diego Postmaster Andre, the genius I met yesterday in his car while he was observing and following an OUTSTANDING CARRIER with nearly 30 years of mail carrier service, as if she was a rookie. Andre, the one who hired Carrie Mannon, had absolutely NO time for me to talk about Carrie Mannon while he was at a full stop, doing his observations. He chose to roll up his window instead of listening to feedback regarding the Encinitas Garden View USPS facility supervision staff, specifically Carrie. Great customer service, USPS. Way to go, Andre...youre as incompetent as your supervisor!

Anonymous User

I have owned my home for ten years, and a week doesnt go by that our mail isnt incorrectly delivered to the wrong adddress. All of the homeowners here have become unoffical mail carriers -- delivering mail to the CORRECT address -- not the one the mail carrier seems unable to read. Several people have spoken directly to the Post Master at the Gardendale office. Apparently, that person has no communication with the mail carriers. Just today, my neighbor brought over a large box just left on her front porch (no one knocked or rang the bell while she was home) and once again delivered in error to her address. This has been happening EVERY day recently. "Lights on.....nobody home" there. Great use of our tax dollars.

Anonymous User

Probably the worst business I have to deal with. If they were a private enterprise theyd be bankrupt by now as theyd have few customers. March 2012 - my po box doubled from the rate last year. They said I received a notice but I didnt. The lines are long, the tellers ask copious annoying questions "anything perishable, breakable, fragile. Do you need insurance? Do you need a confirmation? First class, parcel post? Need stamps? Need packing tape?" And on and on. No wonder it takes so long to get anything done. And the phone is always "busy". Obviously they take it off the hook. Privatize the mail system and give UPS, FedEx and the others a chance to really provide a much-needed service.

jeff wiggin

Havent actually been to this post office yet, but I thought Id rate it before hand in hopes of a memorable experience! Customer service will be awesome! The lobby was stellar and even had coffee and doughnuts! I opted for the bagel and cream cheese, but to each their own. The line moved swiftly and a retired Walmart greeter was shaking hands and passing out lollipops while you waited. Again, great job! The bathroom facilities were immaculate and smelled fantastic! Again, great job! Definitely looking forward to another visit! Again, great job!

David Dyer

I dont usually talk to the postal workers behind the desk, but when i have Ive always had a pleasant experience. Ive never tried to call this post office on the phone, but i have called others and nobody at any post office answers the phone. I always expect to have to go in person to talk to someone. The lobby is big with two multiple automated kiosks. Plenty of room to work on packages before mailing them. A separate retail both where you can purchase packing supplies. Overall a very well-designed facility.

Tomika Guyton

This post office is the worst Ive ever dealt with! My tracking# says the pkg was delivered but they have no clue where it is. They claim it as been stolen so they dont have to deal with it. Not the 1st time Ive had issues with my mail either! One pkg was was left on top of my box and one in front of my neighbors door! Ive gotten someone elses mail multiple times...they clearly do not take notice of the names that are placed at the back of the mailbox. What a joke Encinitas post office is!

Nick Vogel

I wish there was an option for zero stars. Im out of town, and with political mail, my mailbox is so full the person I asked to pick up the mail cant open it. I tried to call the post office, and after going through every option, I cant get a real person to ask them to unblock the mail box. Terrible that I cant talk to someone while out of town.