Fairfield Subaru

2525 Martin Rd, Fairfield, CA 94534, USA

Address:	2525 Martin Rd, Fairfield, CA 94534, USA
Phone:	+1 707-639-9073
Site:	fairfieldsubaru.com
Rating:	4.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 10AM–7PM

Location

Photos 100

Reviews 5

Lizeth Peralta

I would love to see that there would be an option for negative stars In this dealer. I am beyond amazed at how these people still have clientele. I have experienced two incidents here. One of of them had to do with oil change service refusal given to my husband based on him given them a bad yelp review because they had initially refused to fix a warranty issue on his brand new car. They told him to come back after it broke down. When we have a child and didnt feel safe driving his car with a defected clutch. The manager told him that they would never service his car again unless he removed that yelp review. Incident #2 had to do with my cousins car which was taken into their body shop and fixed with after market parts. My cousin doesnt speak English well enough and they refused him a complementary rental car which they had initially said they would. That made me call them to help him out and they decided to yell at me over the phone. I even spoke to their "customer consultant" named Nicole she was rude to me and wasnt willing to help out my cousin. Because I couldnt solve things over the phone I had to drive out there to settle things and requested to speak to the manager. I told him that my cousin was dissatisfied after paying them over 3600 for their service there and he told me hes car was too old to invest original parts on it. I told him I would contact corporate and he told me to "shut up and live!" I told him he was disrespectful and uneducated for treating a woman like that. He walked to his office yelling shut up and live once again, another guy from the auto shop tried to help us apologizing for him, but I told him that he wasnt hurting the business it was the unrealistic management service the manager/owner gives to their customers. Please I warn you do not ever run business with these people they are out of their minds by treating people who make them run there business so unrealistically wrong.

Adam Michel

Possibly the worst Subaru dealer I have ever dealt with, not to mention dangerous. Ive been a Subaru driver to 10 years now and have been to a few Subaru dealers, but these people definitely win the prize when it comes to poor knowledge, poor service, unfriendly and rude employees and providing misleading information and seemingly not caring about your safety. I drove 1h30 to this dealer for a recall, which I was told would be performed, no questions asked. My beloved Subaru had two very serious recalls, one of which was the airbag (which can apparently send shrapnel flying in all directions), the other a brake malfunction, and they refused to repair it (even though I was assured by phone that the repairs are performed no matter what and that a replacement car is provided free of charge in the mean time). They did neither. The agent there talked his way out of not repairing my RECALLED car by saying that "it could take months before we get your parts, we dont even know how long it would be". So they sent me back empty-handed in the same car that I technically shouldnt be driving, with a promise to call me back when they figured out what repairs needed to be done and when the parts would be in...and guess what? They NEVER did. Its been one month and I havent heard from them. Im sure buying a brand new car from them is a piece of cake, as it would be from any dealer. Its like going to the doctor when your healthy, they all seem competent. But once your car has a problem, they clearly dont care about your safety, only about whether they will make money. Im surprised they didnt offer to sell me a new car to fix them problem.

Eric Brucia

This review goes out to my man, Tony. It was my first time buying a car and I knew I wanted a Subaru. I was lead to Tony as the sales contact for any questions I had regarding the specific car and the process in general. And without getting the chance to interact with any other associate, I still think that I can honestly say, Im glad I got to work with Tony. Since I knew the exact model and type of car that I wanted, it wasnt a continual back and forth regarding pricing (since all of their prices are Invoice pricing not SRP) or what I wanted from a car in a certain price range, we just talked about how enjoyable the car is from his experience and what to expect from it. All the while he gave me encouragement regarding the time-frame that I could expect the car in (it wasnt at the lot yet), his card/information, and consistently checked in with me during the two week wait time; asking if I had any questions, updates on time frames, etc. When it came time to purchase the car, he was patient. Because I analyze everything, read everything, and research until I cant anymore every decision took longer than anyone really had time for. But he was patient and got answers to my questions and even encouraged me to ask questions. Ive had my car for almost three weeks now and getting ready for my first interaction with their maintenance department. Thanks again man. Really appreciate it.

Kay Tracy

I always dreaded the thought of having to go to a Car Dealership when, rarely, I needed a new (which here means Used - or "Pre-Owned" as they call it these days) vehicle. This time I really did need a different car, having broken an ankle and thus unable to operate the clutch. (At least it was the left ankle so I could drive an automatic. Ive never wanted an automatic - but I digress.) Since I wasnt planning on replacing my car at the time, I wasnt financially prepared. Tony provided excellent service. He gave me a loaner so I could avoid the rental car bind. (Rental + car payment = despair.) In fact he drove me to return the rental so I could limit that expemse by another week. But perhaps best of all was the GM who talked to Tony, listened to my budget issues and told Tony which of the Pre-Owned cars on the lot I could afford. They didnt push anything more expensive. So didnt make my financial situation worse. Its been several weeks now and I still look at the whole experience as a pleasant thing - except for the ankle which still isnt capable of operating a clutch. Thanks Guys!

Christi Nguyen

I went to Fairfield Subaru on Saturday (1.7.17) because I was trying to trade in my car for a more economical one due to recently moving out here. I had a HORRIBLE experience at STEVEN CREEK Subaru the day before. Im so glad and grateful so I chose to come to Fairfield to get a car. Not only is this team helpful, honest, kind and I can go on, they are also very understanding and try to help out their customers. They were a bit busy but right away Edwin, one of the managers, came out to greet me and show me around to help me look and decide what I wanted. Once I had picked the car out, a Crosstrek, Edwin passed me over to Jon Z who helped me out. Jon helped me get a lower payment and was very patience and understanding due to some unforeseen circumstances on my end which caused a bit of a hold up that day. This team is a great and wonderful team, who truly arent trying to upsale any car to get that "sale", they really look out for their customers. Definitely come here !!!