US Post Office

Reviews 7

SO

soulflower seventy

I had to write a review when I saw all the other reviews. The only thing negative about this post office is the parking lot and the small size of the building. there is another post office in south fontana as well maybe more people should use that one. The thing that makes this post office extremely negative is the people using it. People park or wait in the fire parking all the time backing up traffic because they are lazy and inconsiderate. Drive around if there is no parking it takes less than five minutes to go around the block and there is parking on the other side by the supermarket. For goodness sakes park and walk. Its not going to kill you. The only things that seem to make this place discourteous are the patrons. I run a business from home and the amount of people that have basic skills and severe attitude problems frequent this place a lot. If you come in being a jerk its no ones job to kiss your ass because you are unhappy or dont understand.I have never seen a clerk come at anyone with an attitude but have seen plenty of people become disgruntled because they didnt get the answers they wanted or like. You get what you give. I have been using this place almost daily for six years and the clerks are friendly and courteous. I would like to add that Susan is a lovely person who does her job well as well as the other clerks lisa jocelyn julie mo and roxanne. The other clerks are great too but their names escape me. Also I have had some issues concerning home delivery and when I have come in and talked to somebody things were cleared up. I think reviews are great but please consider all factors. Its easy to go off like an ass on the internet.

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TR

TRUEwebDEALS

I am looking to make a transition to UPS or FedEx as much as possible. I have stayed with USPS for years because of price, but like the old saying goes "You get what you pay for". The mail pick up system is horrible. The range of time for pick up is way to wide. A mail pick up can sometimes be at 11:00 AM, or sometimes can be as late as 5:30 PM. Part of the problem is the mail trucks are so small they cant fit the packages in and have to go to their drop off location and then return. There is no way to schedule a pick up other than online, and pick up can sometimes be unreliable. I used to leave packages at our front door to simplify things, and to not have to wait all day for a pickup, but now because of many mail thefts, and being a victim of mail theft ourselves, we have to now have the USPS mail carrier knock on out door for the pick up. Which means we have to make sure someone is home between the hours of 11:00 AM to 5:00 PM everyday. Very inconvenient! Some might say well drop it off. We used to do that, but myself like many other patrons try to avoid the U.S. Postal office as much as possible. Some of the clerks are very rude, and sometimes will make me wait in line with about 40 packages at times, or if I place the packages on the counter will just let them sit there, which will make them an easy target for a theft. USPS has horrible systems in place, and customer service is not in their vocabulary.

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MA

Mady Aoz

I never got this kind of service at other USPS branches. But this USPS is a NIGHTMARE! For being part of gov dept that servicing the public in mailing/shipping and other services they provide or SHOULD PROVIDE, they are useless! No shipping tools or if there is, theyre teared or broken. Didnt they taught you to do inventory and stock up what you need to stock up since its also a retail store??! Hmm... They have no integrity, motivation or whatsoever in servicing their customers. Dont bother about customer service here...they got NONE!!!! COMPLETELY ZERO! Everyone got SUPER SOUR FACE! Manners as a human being are OF COURSE -->NONE! Not to mentioned, WORK ETHICS, ZERO!! I wish every single one of these employees that working here can be replaced by a completely different group of motivated, productive, helpful, trustworthy and cheerful people!! So very disappointed with them..... & Im sure they dont care because if they do, they would have changed that attitudes! Update after a year..still no different They got worst

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FR

Frank Barrera Jr

Absolutely awful place to try to conduct any logical business... postal employees (carriers) have gotten so lazy over the years, they should just cut, and just privatize the mail industry, knstead of continually bailing it out, for its lack of leadership and management. It certainly shows in the way our letter carriers conduct themselves... our neighborhood used to be great, and now our carriers, has become extremely useless... I believe she simply comes to work to collect her salary, while driving around in her truck, which must not have an exit door, unless she is calling it a day, because even with priority mail, it appears she cant find a way to remove herself from her truck, to actually make the delivery... instead, she types in her computer, that she attempted to deliver sadly, nothing more than a typical government employee, which could care less, working for a department that needs either major downsizing, or even better, complete elimination and privatization...

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HA

Harry Childress

Our Community Mail Box was broken in-to steal the mail. The USPS and Particularly the Fontana, CA Post Office. I have contacted the USPs Investigations Service and so far they have been of little help. the CBU was broken into on or about Saturday 9-10-16. The following Monday or Tuesday, I spoke to the Mailman who said it may take a few weeks to fix. A Fontana PD policeman showed up and took pictures and created a Case # for the incident. I called US Postal Service Investigations, Linda Hart, she said there would be an investigation performed also. I sent her a reply, to which I have yet to hear from her or their Investigations. They claim, that we as "private citizens" are responsible for the maintenance, obviously, the security. I replied that , the was un-doable by private citizens. we can replace a single mail box, but we cannot replace repair or secure a Community Mail Receptacle.

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TH

TheQutee1

This is by far the worst Post Office EVER! Over the years I have had problems with this Post Office delvering my mail to me on several times. I had a change of address and called all of my creditors about my change of address. This past Nov. 2014 I had two piece of import mail, from different people mailed to my P.O. Box around the first week of Nov. right before the Holiday, and I never received it. When I went to inquire about my important mail, I ask to speak to the Supervisor, and she act like she didnt wont to be bothered at all. I told her about the mail problem and she said that "and I quoat" "What you want me to do about it, look through my Kristal ball". I ask for the 800 number and she never gave it to me. I thought If I got a P.O. Box that would ensure that I would get my mail, but not with this Post Office! Something should be done to better ensure that WE GET OUR MAIL!

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ST

Steve Tawfik

I am new to the community of Fontana now for 4 months and I still keep getting the previous owners mail. I have contacted the post office off Sierra several times to let them know whats going on and they assured me it would be taken care of. Now im trying to contact them again and again and they dont want to answer my phone calls and there is no voice mail where I can leave a message. This is truly poor customer service and I am disappointed in the post office of Fontana off Sierra. The only thing I can try to do is talk to the mail man who delivers my mail but thats hard to do when im at work 6 days out of the week. If the employees cant do their jobs right you should hire new employees who can handle the job and provide a great customer service to the people of Fontana. Who ever reads this thank you for taking the time to read it.Steve

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