U.S. Postal Service

Reviews 16

JE

Jeanette Marmo

I have a PO Box at this facility. When I rented the box, I requested that any mail that was too large for the box be placed in a mail locker because I am not able to get there during business hours. To date, every time I have an oversized package, a notice is placed in the box and I have to make time to pick it up during business hours. I asked several times that any oversized packages/mail be placed in the locker so I could retrieve it on my time. The last time, I asked I was told that they dont provide that service. Then why do they have mail lockers in the lobby? To my knowledge this is a service that should be included with my PO Box rental. Poor customer service.

---

S.

S. Sawyer

Totally useless. I was looking for a package that was sent to the wrong zip code, this post office, by mistake. The main post office said I should call them and they would try and help me. The "lady" who answered just kept saying to call the main post office back, she couldnt help me. Got a package to send? Not saying you shouldnt use USPS but if something goes wrong, the tiny brained are in charge and they wont help you.

---

JE

Jesse Vanderhoff

Decent post office. A bit under staffed during rush hours such as lunch time but was served in a reasonable amount of time. This location has a large amount of packing materials for free (priority mail boxes, etc) and materials for purchase (tape, bubble wrap). The location also has an automated potage system which is a huge plus and allows those who works during the day to send packages out after 5:00pm.

---

A

Anonymous User

I have been going there for years and their overall attitude is not good. They act like you are bothering them! They are rude, overcrowded, and not helpful...indeed I would say they go out of their way to say things to you to make your visit there very UNPLEASANT. I could list at least 10-12 bad experiences...but you get the picture. Wish, Wish, Wish there were another post office close by.

---

A

Anonymous User

Ive been there several times now, never had a problem. Always been fact, efficient and no problem. Ive had plenty of problems at other locations before I moved here. So far no complaints-fingers crossed since Im heading over there now.

---

M

M Garcia

I have always had a good experience here. They can get busy, sure, but I have always been treated with a smile and patience. These are U.S. Postal workers and they do a good job at this facility.

---

JO

Josh Reese

Avoid the self serve kiosks if there is a long line. Seems most do not know how to use the machines and a short kiosk line will take longer than a long line for the desk clerks.

---

NC

ncardil

The NEVER answer the phone! I am not in town, the automated system cant help me with the problem and they will not pick up the phone!

---

N

N Simon Kazeminy

They dont answer their phones, and when the lines get really long, they only have two maybe three tellers to help.

---

A

Anonymous User

You are right about the attitude and service to the customer at the Rancho Santa Margarita post office, it is bad!

---

RO

Roland Denzel

Best post office ever. I love these guys. I have questions and they go above and beyond

---

OW

Owen Searcy

This is not a post office. Its a store with postal service not the same thing

---

SE

Sean Moran

it was busy but great service.good experience.

---

CR

Craig Hayward

Easy to access and use. Not usually crowded.

---

ER

Eric Leifer

Love these guys, always do a good job!

---

ST

Stephen Fear

Helpful postal workers here

---

---

Other organizations