Address: | 1120 Aviation Blvd, Hermosa Beach, CA 90254, USA |
Phone: | +1 310-379-9300 |
Site: | southbayautoservice.com |
Rating: | 4.4 |
Working: | 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 8AM–1PM Closed |
SA
Sally Parmer
Worst car repair experience in my 67 years. Took my van in for a new transmission. Was quoted a reasonable price. First I heard the new transmission delivered was the wrong one. Waited. Applied for EasyPay. Suddenly the cost was doubled to the credit limit EasyPay gave me. Waited longer. More excuses. It has been two weeks and I still dont have my van back. And . . . the last thing I heard was that there was going to be some extra charge added to the already-doubled price. I wish Id gone somewhere else. Anywhere else. Update: Now theyre keeping the van even longer because of some problem that doesnt make sense to me. "It doesnt have anything to do with the transmission," yet they have to remove the new transmission to get to the problem. If its not a transmission problem and I didnt have any trouble with the van other than the transmission . . . . ???? Update: Almost two days later. Its Saturday, at closing time, and my van is still on the rack. I will never use a family-owned business again because they dont have to answer to anyone. Not even the customer. Im just sick.
MI
mike atthemike
Warning! Dont use EasyPay! If you dont pay your bill off in full in 90 days your bill is DOUBLED. Yes, doubled. Do Not Use EasyPay! Also, Eric seems to think the world revolves around what he thinks is right and what he wants to do with no regard for his customers. So when he first chats you up -- and he will -- dont believe a word of what he says. Understand that he may or may not know what hes doing, how/where to get parts, etc., but he isnt always as right as he thinks he is. Ill never set tire or foot at that place again. I think the five star reviews were written by Erics friends. They cant possibly be true. And fake reviews are the cheapest kind of "advertising."
JA
James Hargreaves
I had rebuilt the engine and transmission 18 years ago when my dad passed the car to me ! So with maybe 4000 miles I was in denial of needing a transmission again ! South Bay Auto Repair , had great comments on the internet and I agree ! He with experience knew within moments I needed a transmission and also that he would only be able to referee me ! Yet took the extra 15 minutes plus to help me understand why ! A 1966 Mustang Convertable thats been in the family and one day will be my daughters . He just did the right thing invested in the community!
ME
Melody Adams
I found south bay auto repair and transmission and am glad I did. I came in there the first time expecting to pay a lot of money and walked out paying nothing another place told me I had an electrical short when all I had was a bad fuse Eric changed the fuse and charged me nothing. Eric is honest and explains everything. The next time I needed some breaks. I lucked out they were running a special for 120. plus tax. south bay auto repair has a customer for life.
JU
Justin Hopkins
Eric and his crew are masters. Aside from being patient and helpful with me when my transmission crapped out, they barely charged me anything after a full service because it was no good. But they got it well enough to get to the dealership for trade-in, and advised me on my new car purchase. Theyve also taken great care of every referral Ive sent that way. Much love to their team. You gotta have a guy in this day and age. They are it.
KY
kyle petty
Very honest and straightforward. I went in with what I thought was a transmission problem. The mechanics diagnosed the problem quickly and accurately. I had 3 broken engine mounts and my car was ready for pick up the next day. The final bill was the total they initially quoted. Everyone was really nice and friendly. My 4 year old son said "I liked those guys that fixed our car!"
JE
Jeff Webber
Thanks Eric for taking the time to explain my options, for giving me a price that was affordable, and for getting the job done quick. If you want a place thats reasonable, quick, knowable and actually cares about you and your car then Id recommend south bay auto repair. I wont take my car anywhere else.
HU
hungpowshrimp
These guys have made a new customer for life. Went in yesterday after a brake pad went out, not only did they do the service in a day they definitely kept the bill more than reasonable and were extremely helpful and thorough. Cannot recommend them enough. Eric and sons were fantastic! Thanks again guys!
RE
Rebeca Heart
My Mustang is better than ever now, Erick took good care of my car and give me choices for the parts Original Ford or OEM or something like that, honesty is always what it pays, thank you South Bay Auto Repair
DE
Dennis chineke
Came in to get my gas nozzle fixed and was very satisfied with the experience...very quick service and when I pulled in I was greeted immediantly which is great customer service...would definitely recommend
AN
Anwar Benamara
It is rare to find a trust-worthy mechanic! Eric, Forest, and the rest of the crew are quite the most honest people out there. Very kind, helpful, and professional. You earn my business for life!
CA
cass Blank
This place is honest and reliable... family owned does not try to up sell... only does whats needed at a reasonable price... glad I found a place I can trust for all my car needs...
JA
Jason May
Eric and his team did a thorough job at a low cost, and were very helpful in understanding what could wait and what was good to fix soon. I wont go anywhere else now. Thanks Eric!
PA
Patrick Harris
Chris kept in contact with me for the duration of my brake job and offered a fair price. Came in special on Sunday so I could pick up my vehicle. Would do business with again.
NI
Nick Horner
Have nothing to say bit good things from Eric and his crew! Ive recommended all of my friends to go there becuase he has helped me out so many times and stood behind his work!
LE
Levi Normandeau
Good customer service from our buddy Eric, takes care of his staff and customers. They could use a lot of cleaning up in the foyer.
CR
Cris Ponce
Took my truck in for an AC service, quick turnaround and good price. The owner was very helpful with all my questions.